I am unable to add my Smart Financial Credit Union account due to a CC-502 error. Is there a fix?

Mharmon
Member ✭
I just got Quicken and can not do anything because it will not connect to my Smart Financial Credit Union account. It gives me a CC-502 error. I have contacted both my financial institution AND Quicken with no help. It will not log in via Express Web Connect OR recognize the download files via Web Connect.
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Answers
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Please describe what happens when you attempt to import the QFX file downloaded from the financial institution.0
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I get an unable to verify the financial institution information for this download error message.0
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Mharmon said:I get an unable to verify the financial institution information for this download error message.
If the FID and INTU.BID are not set appropriately, you may be able to work around the issue by manually editing the QFX file until the financial institution resolves their issue.0