I am unable to add my Smart Financial Credit Union account due to a CC-502 error. Is there a fix?

Mharmon
Mharmon Member ✭
in Download, Add/Update Accounts (Windows)
I just got Quicken and can not do anything because it will not connect to my Smart Financial Credit Union account. It gives me a CC-502 error. I have contacted both my financial institution AND Quicken with no help. It will not log in via Express Web Connect OR recognize the download files via Web Connect.

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Please describe what happens when you attempt to import the QFX file downloaded from the financial institution.
  • Mharmon
    Mharmon Member ✭
    I get an unable to verify the financial institution information for this download error message.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Mharmon said:
    I get an unable to verify the financial institution information for this download error message.
    That should mean either that Quicken was not able to contact the Quicken server to validate the FID (or INTU.BID) in the QFX file or the value of the FID (or INTU.BID) in the QFX is not valid.  If the FID and INTU.BID in the QFX file are not set to 2915, I suggest you report the issue to the financial institution.  Otherwise, this a Quicken service issue.

    If the FID and INTU.BID are not set appropriately, you may be able to work around the issue by manually editing the QFX file until the financial institution resolves their issue.

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