Ally Bank accounts Quicken Deluxe Error cc 502 when one step updating

I am getting this error cc 502 for two days when I do a Quicken one step update.
Even though I have good access to ally bank via Ally online access.
I have not reset or changed anything since the error happened as the Quicken hint error says not to reactivate or reset the account and wait a day. Please respond with any fix for this issue.
thanks
fkc_Lincolnwood

Best Answer

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Accepted Answer
    fay chin said:
    Thanks for the update suggestion-tried but did not fix. As I was working on Quicken all of a sudden the red flag came up and it was the missing file. Possibly the site opened and allowed my data to flow.
    Weekends are the most common time for Financial Institutions to do system maintenance/upgrades and when that happens it can prevent Quicken from updating our accounts.  Once the maintenance/upgrade is done it then starts working, again. 
    I had not mentioned that this might be the cause because yours was the only post about this problem that I had seen.  Usually if there is a system down situation for this reason there will be quite a few posts about it.
    Anyway, it's good to hear that all is well now.

    (QW Premier Subscription: R36.45 on Windows 10)

Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    I have not seen any Alerts or other user posts about a recent or current issue with Ally Bank.  When I get a CC-502 issue that does not appear to be an issue being experienced by others, I will usually try doing Update Now instead of OSU.  Sometimes Update Now will work when OSU does not.  Have you tried doing that?  (Account Register > upper right Gear icon > Update now)
    If Update Now doesn't work, then I would continue to try updating the account through the weekend.  If by Monday you are still getting this error code you should probably contact Quicken Support (How to Contact Quicken Support [Support Article]).
    (QW Premier Subscription: R36.45 on Windows 10)
  • fay chin
    fay chin Member ✭✭
    Thanks for the update suggestion-tried but did not fix. As I was working on Quicken all of a sudden the red flag came up and it was the missing file. Possibly the site opened and allowed my data to flow.
    fkc_Lincolnwood
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭
    Accepted Answer
    fay chin said:
    Thanks for the update suggestion-tried but did not fix. As I was working on Quicken all of a sudden the red flag came up and it was the missing file. Possibly the site opened and allowed my data to flow.
    Weekends are the most common time for Financial Institutions to do system maintenance/upgrades and when that happens it can prevent Quicken from updating our accounts.  Once the maintenance/upgrade is done it then starts working, again. 
    I had not mentioned that this might be the cause because yours was the only post about this problem that I had seen.  Usually if there is a system down situation for this reason there will be quite a few posts about it.
    Anyway, it's good to hear that all is well now.

    (QW Premier Subscription: R36.45 on Windows 10)
  • fay chin
    fay chin Member ✭✭
    So one last follow up. This all started as I was adding two accounts to Quicken deluxe. And moving funds from existing accounts to the new accounts. I had previously made the moves on Vanguard and was trying add the appropriate account to QD. Which caused the errors. Well as you advised after 2 or 3 days the accounts came thru automatically and all is well. Seems like it takes a few days for vanguard to update the data and send the new accts to QD.
    thanks again.Thats all for now.
    fkc_Lincolnwood