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One-Step Update asks me for Barclays ID--I don't have a Barclays card

essman54

As of this past week, whenever I do a One-Step Update, Quicken asks me to provide ID and password information for a Barclays Bank account. I do not have any Barclays products (not since the LL Bean card moved to Citi). I cancel, and everything updates fine, but why does this keep happening?

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Accepted answers

NotACPA

Do Ctrl-A (or TOOLS, Account List) and click EDIT adjacent to the old LL Bean/Barclay's account. Erase the "Financial Institution" name and exit out of the dialog.

This error has been reported by several other people, including me, and this Edit fixes the issue.

See this for an additional discussion of the issue: https://community.quicken.com/discussion/7904033/add-account-prompts-for-closed-accounts-during-online-update-cycle#latest

All comments

Quicken Anja

Hello @essman54,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, could you please check and make sure that you do not have any hidden accounts that may still be connected to Barclays Bank and potentially cause these prompts? To do so, please follow the instructions provided below.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List

Let us know what you find! Thank you.

essman54

There is a closed account from the time that the LL Bean MasterCard was managed by Barclays. But that changed in May 2018, at which time I migrated to the Citi-managed account and closed the Barclays. It is just this week that the One-Step Update has been causing these prompts. I am running Version R36.57.

NotACPA

Do Ctrl-A (or TOOLS, Account List) and click EDIT adjacent to the old LL Bean/Barclay's account. Erase the "Financial Institution" name and exit out of the dialog.

This error has been reported by several other people, including me, and this Edit fixes the issue.

See this for an additional discussion of the issue: https://community.quicken.com/discussion/7904033/add-account-prompts-for-closed-accounts-during-online-update-cycle#latest

essman54

Thanks, NotACPA. Your suggestion works!