Credit Card Downloads are BACKWARDS

DenainKC Member
Has anyone figured out how to fix this???


  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    By any chance is this for a Truist visa?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • UKR
    UKR SuperUser ✭✭✭✭✭
    More details on your specific problem, please.
    What bank are you having issues with.
    Are charge transactions truly recorded as if they were payments and vice versa? Or is there a problem with a credit card account balance unexpectedly running in the black (overpaid credit card) instead of in the red?

    Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?

    Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

  • DenainKC
    DenainKC Member
    My issue is with my Community America Credit Union credit card.
  • shaynet
    shaynet Member ✭✭
    I am having the same problem and with Truist
  • shaynet
    shaynet Member ✭✭
    charge transactions truly recorded as if they were payments and vice versa
  • shaynet
    shaynet Member ✭✭
    I am using direct connection as well. And the same things happen to me over the past few weeks. I thought the duplicate transactions and downloading prior transactions was a result of deactivating and reactivating; or possibly resettling.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello All, 

    Thank you for taking the time to visit the Community to report this, though we apologize for any inconvenience.

    We are looking further into this matter. Meanwhile, if you are experiencing this, we request that you please navigate to Help > Report a problem and submit a problem report with log files and (if possible) screenshots attached.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

    The more problem reports we receive, the better! Thank you.
    -Quicken Anja
  • MemphisBBQ
    MemphisBBQ Member ✭✭
    My discover card Quicken account now records charges as payments and vice versa. To illustrate, balance is $100 and I record a $20 charge. The balance then goes to $80, not $120. And if I record a $25 payment the balance goes up $25. I have made no changes in the account at all. How is this corrected?
  • MemphisBBQ
    MemphisBBQ Member ✭✭
    Here is the screen shot of Discover displaying a charge and deducting from the amount owed and a payment adding to the balance owed. Just began yesterday, 2022-04-29
  • volvogirl
    volvogirl SuperUser ✭✭✭✭
    That looks ok.  You have more payments than charges.

    First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.
    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.

    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.

     The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

    See this for more info.....

  • tdursk
    tdursk Member
    This has not addressed the issue at all
  • tdursk
    tdursk Member
    I have a zero balance on starting CC but all downloads are backwards charges are payments and payments are charges. All my other cc from the past are correct. This one also show the credit balance of the CC at the bottom of register.