Chase Bank - Will not auto-update!!

Jstevens

What the heck happened here? Until a couple of months ago, all Chase accounts would auto-update but not anymore. I called support and was told that it's a known issue and would be fixed soon. Every time I reset the connection, i go through the process and nothing happens and ALL of my Chase accounts (3 banks and 7 active credit cards) still have that damned Orange Dot. I feel abandoned and outside of emails from Quicken about all of their "wonderful" updates, as a long-time user I just feel that this company [Removed - Speculation]. At the very least why can't they give us an update on what is going on as this seems to be a big issue for a lot of people that I've seen.

Quicken Anja

Hello @Jstevens,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Could you please navigate to Window > Account Status and see if there are any error message(s) and/or code(s) showing? It may also be helpful to provide a screenshot of this screen. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

Tami Joachim Brzenk

I'm having the same issue!

Jstevens

Hi Anja, there used to be an error but now it just says "There is a problem downloading transactions for this account". One of them is a chase Amazon card. It says it's connected but when I updated transactions, no recent ones came through. To say this is frustrating is a big understatement especially since until earlier this year it was working perfectly

Jstevens

Now I'm getting this error "MFA_REQUIRED_ACTION-FDP-185 User needs to provide more authentication information"

Quicken Jasmine

Hello @Jstevens, 

Thank you for your response and for further updating us on this error that you are receiving.

We do currently have a New Active Alert regarding certain error codes, including the FDP-185, occurring with Chase accounts. You may follow this link to bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

I do apologize for any inconvenience this may cause.