Amazon store card stopped downloading transaction using direct connect

Earlier this year the Direct connect with Amazon stopped working and I found that the direct connect set up was no longer present. I am unable to reestablish the direct connect link. I tried resetting my password, using a user name and PW from Synchrony and my Amazon used id and PW. Nothing works. Have the stopped supporting direct connect?

Best Answer


  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited May 2022 Answer ✓
    I do not know if Amazon ever supported DC or not but the FIDIR list and Quicken both show Amazon currently supports only EWC, not DC:
    60903    60903    60903 Store Card - Synchrony    N/A    ACTIVE                   CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    Are you able to connect with EWC using the Store Card - Synchrony Financial Institution link in Add Account or Set Up Now?

    (QW Premier Subscription: R51.12 on Windows 11)

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭ Store Card - Synchrony only supports the unreliable Express Web Connect connection method.  If you haven't already, I suggest you contact Quicken Support:
  • scott62556
    scott62556 Member ✭✭
    Apparently I had been using express web connect but for some reason it stopped working and my account was disconnected. I had to use the add account function and then link it to the existing account in order to get it reestablished. This is preferable to downloading and importing a file which contains less data.
  • cdieda
    cdieda Member

    A One Step Update no longer works for my account, although it used to work very well. I have to go to the Synchrony site to manually download the transactions. The error stated is my login is incorrect, but it is verified correct.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @cdieda,

    Thank you for taking the time to visit the Community, however, since this is an older post that was originally created back in May of 2022, it is less likely to receive an answer now.

    I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.

    Please be sure to include a description of the issue, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide will help the Community to better understand and assist.

    Thank you!

    -Quicken Anja
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