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Trying to back up to usb stick , received message that says "file not backed up"

Ernest Seay

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Quicken Jasmine

Hello @Ernest Seay,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error when trying to backup your Quicken file.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I am looking forward to hearing your response!

UKR

Ernest Seay said:

Trying to back up to usb stick , received message that says "file not backed up"

Usually that means: There's a problem with your active Quicken data file which must be fixed before a backup can be taken.

Please do the following:

Validate and Supervalidate your Quicken data file.

If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring.

Validate and Supervalidate instruction

Validate: Click on

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

Super Validate: Click on

File
Hold CTRL + Shift and click Validate and Repair File...
Supervalidate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 30 secs)
Reopen Quicken and see if the issue persists.

Sherlock

Are you able to backup the Quicken file to a folder on an internal drive and, if so, are you able to copy the Quicken file backup from the folder on the internal drive to the location on the USB stick?

If you are not able to backup the Quicken file to a folder on an internal drive, I suggest you restore a Quicken file backup. If you haven't already, you may want to review: https://help.quicken.com/display/WIN/Troubleshoot+a+damaged+Quicken+data+file

If you're not able to copy the Quicken file backup from the folder on the internal drive to the location on the USB stick, there is an issue with the USB stick unrelated to Quicken.

If you're able to copy the Quicken file backup from the folder on the internal drive to the location on the USB stick and haven't already, I suggest you reboot windows and attempt to backup the Quicken file to the USB stick from within Quicken again.

NotACPA

@Ernest Seay The other reason why you might get that message is that there isn't enough room on the USB drive to hold the backup file.