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R42.21 - Amex OL-294-A error.

Micky1701

Quicken updated my version this morning to R42.21 and now my AMEX updates are failing. Can anyone else verify this version and issues?

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Bill Byrnes

I just starting having the problem this morning.

retird

Looks like they are.....

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are experiencing this issue.

We do now have an Active Alert regarding online banking errors with American Express more specifically users receiving an OL-294-A error message.

You may follow this link in order to access the Alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do sincerely apologize for any inconvenience in the meantime.

Chinavat

I've been having the same issue for the past 2 days. I just saw a post that Quicken states that they have noticed an issue and are working internally to fix it.

Frankx

HI @tkbitterman

You are not alone. Please see the Notice at this LINK for more information. And I suggest that you bookmark it so that you are updated about Quicken Support's progress on this problem.

Let me know if you have any followups.

Frankx

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Judyrb

This is an update for my previous issues. Doing nothing at all, on 8/4 I ran OSU and AMEX completed normally. Before it was a 2-3 sec instant error. I had no transactions from OSU but I don't use that account a lot. Someone said it may have been a change from AMEX itself, not Quicken. My results seem to support that. Hope it continues!

bgrodski

I was having the same issue up until several days ago, but now it's working fine. I'm running an updated Windows 10 and Quicken R42.21 Build 27.1.42.21. I deactivated Online Services and reactivated. The only difference is that I was manually downloading transactions to a Quicken .QFX file, then importing them into Quicken for a while. Maybe this process triggered something that allowed the deactivate/reactivate process to work? Anyway it's been running fine for me for three days now.