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R42.21 - Amex OL-294-A error.

Micky1701

Quicken updated my version this morning to R42.21 and now my AMEX updates are failing. Can anyone else verify this version and issues?

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Bill Byrnes

I just starting having the problem this morning.

retird

Looks like they are.....

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are experiencing this issue.

We do now have an Active Alert regarding online banking errors with American Express more specifically users receiving an OL-294-A error message.

You may follow this link in order to access the Alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do sincerely apologize for any inconvenience in the meantime.

Chinavat

I've been having the same issue for the past 2 days. I just saw a post that Quicken states that they have noticed an issue and are working internally to fix it.

Frankx

HI @tkbitterman

You are not alone. Please see the Notice at this LINK for more information. And I suggest that you bookmark it so that you are updated about Quicken Support's progress on this problem.

Let me know if you have any followups.

Frankx

All comments

dfox2

I'm getting same err or both Amex accounts. Sounds like Quick issue. R42.19

Jeffrey Litvak

Reporting, yet again, that OL-294-A occurs when attempting to download transactions from American Express. This seems to be a monthly occurrence. Has anyone from Quicken been in touch with American Express to figure out why this seems to be occurring with such maddening regularity? If so, is there a correction ETA? Until this is fixed, it is impossible to download Amex transactions.

Quicken Jasmine

nmccollu

Same issue here. Started late yesterday...

Jmastrogiorgio

Hi - Not sure if the following will help with troubleshooting but thought it was worth sharing. After receiving the OL-294-A error message I went into my Amex online account to download transactions from their page. They had posted a message that they had made changes in their system for Quicken customers and that we should deactivate/reactivate the online service. I am sorry I followed their instructions. I could only link one of my two accounts to the downloaded transactions. The only option for the second account was to accept the transactions as a new account. But instead of creating one account, it created 3! One of the 3 is the second card but the other 2 are empty accounts labeled "supplementary". Certainly interesting!

renoscarab

OL-294-A - just like everyone else. Please fix this, I thought that's why we were forced in to a subscription service, so you could quickly fix issues.

[Deleted User]

@jmastrogiorgio - I think those "supplementary" accounts are for other authorized signers on your credit card. You can simply say "Do not add to Quicken". If you have already added those accounts to Quicken, you can simply delete the accounts. The transactions from those accounts should be included with the transactions in the main account.

Jmastrogiorgio

@Damian - Excellent point and makes complete sense. Thank you!

tribbiani

Yes this is a MAJOR CHANGE... I was able to start the account deactivate/activate process, but bailed once Amex presented me with SEPARATE ACCOUNTS for each card holder. This is not how it used to work. I have since been unable to re-start the deactivate/activate process due to the "overloaded" error. Hopefully this gets fixed soon.

tribbiani

Yup, Amex/Quicken is down and not working. Apparently, Amex changed some things and Quicken had an update. One of those broke things. Been going on for a couple of days. There's a very long thread on the forum, check there for updates (search for "Amex" and you'll see it).

[Deleted User]

@tribbiani - all you need to do is to exclude them from being added to Quicken. All the activity for these "supplementary" accounts should be in your main account, so those other accounts are not needed and can be excluded or deleted.

tribbiani

BTW, kudos to the Quicken folks for merging these threads. It's actually really nice just to check the one for the latest updates. Thank you!

joecomm

I am getting the OL-294-A error on American Express downloads.

When I click on the "?" next to the error, a unhelpful secondary window is opened titled "Online Banking Error: More Info".

At the bottom of this window is a section called "What do I do now" that has links to Quicken Support and Quicken Chat Support.

These links are very old, don't work and bring up IE 11 browser if opened!

This needs to be finally fixed.

Jerry Pederson

I am getting a 294-A error returned after an attempted update of the account.

Is anybody else experiencing this?

https://community.quicken.com/discussion/7917086/new-8-1-22-american-express-ol-294-a-or-fdp-105-mac#latest

reynolds47

Started having the error this morning (8/1), and not only is AMEX inaccessible, but some transaction errors happened, too, in other accounts. Stop and return to last good backup. WAFU.

aligagnon

I am using window 11, start yesterday Aug 1st, I cannot connect to American express account. Does someone know how to fix the issue?

Camlin

As usual since I updated the latest release of Quicken something else doesn't work [Removed - Disruptive]. When will you fix the problem of Amex not downloading transactions and not even being able to reconnect to my account?
Quicken should stick to the old adage - If it ain't broke don't fix it.
Another mistake on my part for updating the "improvements"

Gene in Florida

Check your AMEX account number in Quicken. Does it look weird/corrupted? Mine does. Only the last 5 digits looked correct. I changed the account number to match my card number. It still fails.
Quicken Deluxe release 42.21. I tried the 'Reset Account' button in Quicken. Still fails.

wmacdonald1969

It's been a few days now that Quicken won't let me download the transactions for my American Express credit card. I've not changed the password for that account. No idea why Quicken can't connect any more. I have the latest version of Quicken on my Windows laptop. Transactions download successfully from all my other bank and CC accounts.

I get the following error message: "During the last online session, Quicken encountered an online error (OL-294-A). Quicken is unable to complete your request. Please try again later. The server was unable to process your request at this time. It could be busy or currently unavailable."

Has the Amex server gone offline? Anyone else having this same issue? Any ideas how I can fix this?

Thanks!!

Gsec I

I've been getting this error, and haven't been able to download transactions since I downloaded the update on Friday, 7/29.

pjusken2

This was also my 2nd day of OL294A for AMEX. So I decided to DEACTIVATE online service. I then closed Quicken and restarted it. I activated Amex and it seems to have resolved my problem.

Rick Lawrence

I have the same issue.

btw, I've found that I often get better response from the Quicken team by not calling them out for "incompetence"

Chinavat

I've been having the same issue for the past 2 days. I just saw a post that Quicken states that they have noticed an issue and are working internally to fix it.

Joe Swauger

I too have not been able to update American Express since July 29th. I have tried resetting the account. I am able to log into AMEX from my browser.

Shelley Belle

I am also having this problem. Have their been any answers?

Shelley Belle

Have THERE been any answers I meant.

h2045

I`m having the same issue. Started yesterday before I did the update.

DaveO52

Me too ... OL-294-A from American Express. This is the second day I have received this error. The first day was August 1. I'm Running Windows 10. I'm on Quicken Version R42.21 Build 27.1.42.21.

EllisGJ

Deactivated and was unable to reactivate. Problem persists.