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R42.21 - Amex OL-294-A error.

Micky1701

Quicken updated my version this morning to R42.21 and now my AMEX updates are failing. Can anyone else verify this version and issues?

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Bill Byrnes

I just starting having the problem this morning.

retird

Looks like they are.....

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are experiencing this issue.

We do now have an Active Alert regarding online banking errors with American Express more specifically users receiving an OL-294-A error message.

You may follow this link in order to access the Alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do sincerely apologize for any inconvenience in the meantime.

Chinavat

I've been having the same issue for the past 2 days. I just saw a post that Quicken states that they have noticed an issue and are working internally to fix it.

Frankx

HI @tkbitterman

You are not alone. Please see the Notice at this LINK for more information. And I suggest that you bookmark it so that you are updated about Quicken Support's progress on this problem.

Let me know if you have any followups.

Frankx

All comments

artdyck

I have been having the same problem with all 3 of my Amex accounts, starting a couple of days ago. I was still on 42.19 when it started.

Tekcar

I also am having this error, OL-294-a error starting August 1st after upgrading. Hope it if fixed soon.

daes

Same here starting August 1st and today, August 2nd. Was going to de-active and reactivate American Express, but it looks like that didn't help some others get past the OL-294-A error.

Toasties

I also experiencing the OL-294-A error for American Express after installing the update

retird

Went thru a mess like this with SCHWAB months ago. I talked frequently with Schwab IT department. Have you tried that with AMEX?

Misterbill

daes said:

Same here starting August 1st and today, August 2nd. Was going to de-active and reactivate American Express, but it looks like that didn't help some others get past the OL-294-A error.

It looks like it's in the initial connection. I tried doing a reset, and it failed immediately before even getting connected. I submitted a report from the program.

Steve511

After experiencing an inability to download American Express transactions for several days after the recent update, and receiving the OL-295-a error each time, I deactivated the account in Quicken and attempted to re-setup the account. Upon entering my login info and clicking on Connect, the Quicken program completely hangs and can only be closed with the Task Manager. I am aware of a forum thread reporting the OL-294-a error with AMEX. I am fairly certain mine was OL-295-a, however, I am unable to verify since Quicken now completely locks up when trying to re-establish the account. I appreciate any assistance. Thanks

jhansen

Same for me.

achernok

also getting a ql-294-a error with American Express, started yesterday 8/1/2022. all other banks working pk

unknown

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ycre15118

> @YoYoDaddyO said:
> SAME ISSUE HERE (and EVERYWHERE!) with Amex accounts NOT updating since the latest "critical" update installed today, 8/2/22. Once again, [Removed - Profanity]
>
> So now just waiting on a positive response from Quyicken in the form of ANOTHER (Hopeful) update to fix the latest update... SMDH!!

I'm not defending Quicken, they kind of suck. But I think the update had nothing to do with it. It was just a coincidence. I think this is an Amex issue. I hope it gets resolved ASAP, I have several Amex accounts.

cvconnelly

Deactivating then readding/linking from the accounts menu solves the problem. I choose Delta Skymiles, it's the card I have, and it worked fine.

ecstratton

I also experiencing the OL-294-A error for American Express it started on 8/1/2022 for me before upgrading to the new Quicken version R42.21 . It also occurred on 8/2/2022 before installing the update. After installing R42.21, I continue to have this issue with American Express downaloads only (OL-294-A). That would suggest iot is NOT related to the Quicken upgrade.

evanvanmetre

I have been having this issue for 2 days now -- any work around to get the info into quicken

retird

Boy am I glad I didn't believe the CRITICAL UPDATE POPUP FOR 42.21. My accounts at 2 financial institutions work perfectly whereas the popup stated they would no longer download without 42.21. GOOD LUCK GUYS....

rburnstine

Me too, same issue for same two days. Thanks in advance.

mg2720

Hey Quicken - what is the status? It's been days now.

mg2720

re Amex download error

Bill44

This is most likely caused by American Express. I still believe Quicken could have put something out prior to midafternoon, since this was pretty active early AM. My wife had not put the update on prior to her seeing the problem. I had the update go on when I brought Quicken up and "assumed" she had also updated. Not sure when American Express found out, however they do know now so hopefully it is taken care of tonight where most network fixes occur.

GermanBlueRam

ecsquicken said:

I also experiencing the OL-294-A error for American Express it started on 8/1/2022 for me before upgrading to the new Quicken version R42.21 . It also occurred on 8/2/2022 before installing the update. After installing R42.21, I continue to have this issue with American Express downaloads only (OL-294-A). That would suggest iot is NOT related to the Quicken upgrade.

Same here. The Amex problem started before the update, for me.

Mark Torpey

Please fix this. The error shows on all AMEX accounts and keeps asking if I want to retry. Using Q Home & Business

MSStateDawg

cvconnelly said:

Deactivating then readding/linking from the accounts menu solves the problem. I choose Delta Skymiles, it's the card I have, and it worked fine.

No, it doesn't solve the problem.

rmmwilg

Have followed the instructions to deactivate and reactivate. No change, still the same error.

3Putt

I contacted the chat desk at Amex. They said it was not their issue and that I should contact Quicken.

digitalmediaphile

> @3Putt said:
> I contacted the chat desk at Amex. They said it was not their issue and that I should contact Quicken.

Check the Connection Log. Mine consistently shows:

20220802 08:20:27: HTTP: Temporarily overloaded
20220802 08:20:28: QFN: End send to https://online.americanexpress.com/myca/ofxdl/desktop/desktopDownload.do?request_type=nl_ofxdownload, netstatus 17
20220802 08:20:29:

and if you click that hyperlink it returns an interesting message:

SITE HELP
Thank You for Visiting American Express
We're sorry. We are momentarily experiencing technical difficulties. We are working on bringing our services back online.
For immediate assistance, please call the number on your card or statement. We apologize for any inconvenience.
Thank you for visiting AmericanExpress.com.

© 2013 American Express Company. All Rights Reserved. Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.

MSStateDawg

3Putt said:

I contacted the chat desk at Amex. They said it was not their issue and that I should contact Quicken.

Of course. Is Quicken Support conversely telling it's users the same?

unknown

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husslein

Same OL-294-A error here with AMEX accounts only. I tried deactivated/re-establishing -- no change. I am on Windows/Quicken v.42.19 <sigh>

Harold-Jr

Having the same problem. I went to Amex website and went to download my activity with a QFX file, which was successful. There was this message on the download link. We're going in circles.

American Express - Account Activity.pdf

RDA

Having the same problem for days. AMEX link suddenly not working after years of uninterrupted connection. I disabled and attempted to re-enable AMEX connection and got the "It's not your fault" error. Not surprising that a call to Quicken telephone support was unhelpful and rife with misinformation. Rep told me that I "must wait 24 hours for the block to be released." It's important to note that none of the Quicken moderator replies here make any mention of that. Also unsurprising that Quicken telephone reps lack information about this very issue when users (SUBSCRIBERS) call for support.