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R42.21 - Amex OL-294-A error.

Micky1701

Quicken updated my version this morning to R42.21 and now my AMEX updates are failing. Can anyone else verify this version and issues?

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Bill Byrnes

I just starting having the problem this morning.

retird

Looks like they are.....

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Quicken Jasmine

Hello All,

Thank you for joining this thread to share that you are experiencing this issue.

We do now have an Active Alert regarding online banking errors with American Express more specifically users receiving an OL-294-A error message.

You may follow this link in order to access the Alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do sincerely apologize for any inconvenience in the meantime.

Chinavat

I've been having the same issue for the past 2 days. I just saw a post that Quicken states that they have noticed an issue and are working internally to fix it.

Frankx

HI @tkbitterman

You are not alone. Please see the Notice at this LINK for more information. And I suggest that you bookmark it so that you are updated about Quicken Support's progress on this problem.

Let me know if you have any followups.

Frankx

All comments

Movie Nut

I will add my name to the list. Same issue, I am NOT deactivating unless QUICKEN support says that is the approved fix. I have been down that rabbit hole before.

I know this is not the place for this, but Quicken PLEASE fix the Mouse Snap-To issue that is YEAR old.

cbit

Tried resetting account yesterday to no avail.
Just now tried to update American Express and got this pop-up:
Would not let me advance even if I tried resetting the password at Amx and in quicken vault.

image.png

Kevin Strong

Same problem here, OL-294-A error with American Express the last few days, occurred both before and after the R42.21 update.

bikerdude47

Same problem.

nbates

Same problem here. Mac Version 6.8.3 (Build 608.44884.100)

SGK

Quicken R.42.21 Build 27.1.42.21 W10 Enterprise. OL-294-A on American Express. ConnLog reads:
==== OSU Start (20220802/10:59:16) ====
20220802 10:59:17: QFN: Beginning send to https://online.americanexpress.com/myca/ofxdl/desktop/desktopDownload.do?request_type=nl_ofxdownload
20220802 10:59:18: ***QFN kQFFinished: returns 67305975
20220802 10:59:18: HTTP: Temporarily overloaded
20220802 10:59:18: QFN: End send to https://online.americanexpress.com/myca/ofxdl/desktop/desktopDownload.do?request_type=nl_ofxdownload, netstatus 17
20220802 10:59:18:

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Stu

OK, so this is now a known problem to both Quicken and Amex and they are working on it. See the post from Quicken-Jasmine at the beginning of this thread. Suggest people follow her suggestion of waiting for an Alert from Quicken to say it is resolved:

cnchupp

Same problem here. Said yes when Quicken software asked to install an update and immediately received this error with AmEx.

Paul S Goldberg

After reading most of the messages I also am not getting American Express downloads but all I am getting is "error" no OL-294-A or any other error. After months of struggling with Schwab now it is Amex's turn.

bpapp007

Same issue for all AMEX cards. Was able to manually download transactions in the interim, but that's no fun :-(

mkaericher

I too have encountered this error, and since the weekend have been unable to connect. This afternoon I spent an unrewarding chat with AmEx support that resolved nothing. Now I simply cannot connect Quicken to AmEx,

Ghawkeswood

Also Experiencing OL-294-A error for American Express, happened before the update installed so don't think the update is the issue

ITVGuy2000

Same issue over last few days.

rmmwilg

Same experience as Ghawkeswood. It's not an update issue. The first time, there was a prompt that AMEX had updated or changed something and that Quicken account would have to deactivated and reactivated. However, that didn't fix it. Only updated this morning

ITVGuy2000

Quicken, do you guys QA this stuff? Really strange that this was not caught prior to impacting your entire user base.

Whitfield

Started seeing this problem this afternoon (8/2) immediately after updating Quicken to v42.21 during signon. Given that I haven't sync'ed any of my accounts in the last week or so it's possible that the issue is UNrelated to just having updating Quicken (i.e. it may have been present previously) but I simply have no way to test that possibility without somehow rolling the v42.21 update back out. At least for now I'm going to assume that the issue is with the v42.21 update and let the Quicken support folks worry about any other possibilities.

Currently running Quicken Premier v42.21 on Win10 Enterprise with all currently available maintenance installed.

Judyrb

I too have this problem for 2 days and this morning R42.21 was installed. So it failed before 42.21 and after.

Cliff_7point62

Same problem. OL-294-A error with American Express. Quicken Windows version R42.21

Micky1701

I hope they change the picture on their support page. Seeing a group of support personnel with their backs to me does not feel to inviting....

!henrisahut

My American Express account will not download. Attempts produce a OL-294-A code. I have run account repair and validation. Tried to reset the account. Still getting same OL-294-A. I can log into the account with the bank webpage and manually download account information though. Seem to have aligned with last update to Quicken.

jhansen

As a reminder, you can go into AMEX in a web browser and download recent transactions as QFX files (save as Quicken), that way you can keep current on your account at least until issue is resolved. I have 2 cards, I download the one, open that register in quicken, then import or double-click on the download.

craigaboyce

Deactivate - Reactivate Failed. Total mess now because I have expenses that need reported. Manual import from AmEx website. Why am I paying the annual Quicken tax to keep automatic downloads when they only work half the time?

WyattCoon

Per the American Express Website, they made changes to the connection with Intuit. They suggested to deactivate and reactivate your AMEX accounts. I did that for both my accounts, it downloaded outstanding transactions correctly. I then ran a full update, and it also ran correctly, no errors code for my AMEX accounts.

psolera

I'm having the same issue. AMEX can't download. How about a general announcement with a timeframe for a fix.

retird

This was posted an hour ago mentioning it might point to Intuit... "Or it could point to Intuit as all EWC data flows thru Intuit servers to Quicken... same blame game existed during the Schwab mess... "

edonjohnson

I get message OC-294-A when I attempt to update my American Express account

edonjohnson

OL-294-A

jjpeds

This Amex problem began on my computer after July 28th before I upgraded successfully with the Mondo patch today Aug/2

MSStateDawg

Oh, lovely. I deactivated online services for my Amex account then attempt to activate. After entering my Amex creds I click Connect then am presented with this empty dialog. The two buttons will depress, but nothing happens. You cannot close the dialog. You have to kill Quicken with Task Manager.