R42.21 - Amex OL-294-A error.

Kroth

Got an issue this morning saying AMEX wasn't reachable. Usually its a problem on quickens end when I get this, and deactivating/reactivating solves it. However, when I go to add an account, I get to this screen and nothing changes. Sits here for as long as I will let it. Only solution is to force close the app. This only happened after I downloaded the new update this morning (R42.21 build 27.1.42.21)

Ducati

Mine's not working either

Bob.

Since yesterday.

Jeffrey Thielen

Same issue

Quicken Jared

Bill Byrnes said:

Just started getting an OL-294-A error for my American Express account this morning. Is anyone else seeing this error?

Thanks,

Bill Byrnes

Hello @Bill Byrnes,     

I am sorry to hear about this issue with the OL-294-A error message preventing online connectivity. Thank you for inquiring about this here on the Quicken Community.

First, remember to save backups constantly by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. Have you made use of the steps listed in the Support Article linked here? 
I am curious to hear about your results.

I hope to provide further recommendations, if necessary. 

Thank you,

Quicken Jared 

larryriley2

I am receiving the same errors on my Amex accounts when I do a full sync. When I try to do just syncing my Amex accounts, it usually works fine. What's up?

mc429e

I have the same problem AND Transaction not completed window will not go away

Quicken Jared

John Willis said:

Anyone else having issues connecting to American Express

Hello @John Willis, 

I am sorry to hear about this difficulty connecting your accounts. Thank you for drawing our attention to this issue here on the Quicken Community.

Are you noticing any error messages when attempting to add or link accounts to online banking services? If so, listing those will help us troubleshoot and diagnose this issue further.

I look forward to hearing back from you about this.

Thank you,

Quicken Jared 

CocoaPuff

I am receiving the same American Express error as of Aug 1, 2022 (9:00am CDT).

Jeff Skelton

same here

Bob W.

Same AMEX error message as others since 5AM this morning, and it continues.

mrzookie

ditto

Ducati

The steps in the support article do not solve the problem. American Express continues to fail to download. 0945 CDST

mrzookie

I'm on r42.8 and am getting the error. Don't think its related to the latest Q update. Agree with @Damian - wait it out.

BeantownFlyer

Same issue

Terri Grover

yup same here

Todd McFarland

Unable to reset account either. It gives a message it's a Quicken server issue.

bizzybill

Originally got OL-294-A error yesterday, tried all he support steps still cannot connect or download from Amex

gdlhou

Same issue here since yesterday, 31JUL. I used Quicken Chat Support about an hour ago, and attempted some trouble shooting that didn't resolve this issue. Diego told me I would have to follow-up directly with Amex. I called American Express waited 48 minutes for an Online Support representative and was disconnected before anyone answered. Still unable to download transactions or add a new account. OL-294-A Error each time.

sjmsing

Just started for me this morning. Error OL-294-A

CaveCreek

Get OL-294-A on One Step Update for American Express all accounts, what's up?
Quicken Premier Windows 10 Home Quicken R42.19 Build 27.1.42.19

bobonyc

I'm on 42.19 and getting similar errors trying to download from AMEX

Ducati

Now when I log into Quicken via AMEX Delta Card connection (which is my card) instead of the previous AMEX connection it is working again.

Bill44

Amex worked just fine on Sunday (Yesterday), Quicken puts an update in and now it's not working. The obvious and 1st thing to do is for Quicken to address this error. It is highly unlikely Amex caused this. It would be a big coincidence for Quicken to put a critical update out the same morning Amex makes a change.  How about it Quicken, can we hear from you that you are looking at it?  

George Tranum

Same issue with American Express starting this morning 08/01/2022.

DAF

Amex OL-294-A error started yesterday, before the Quicken update for me

[Deleted User]

@Bill44 - the OL-294-A error with American Express started yesterday early evening or late afternoon.  It is not related to the update that happened this morning.  There are other users that are getting this error and haven't updated and are still on R42.19.

Also, if you go into the American Express website, you will see that they made some major updates.  This might be the reason for the error.

CaveCreek

Having same issue, OL-294-A with AmEx

metzroth

I'm seeing it too... glad to know it's not me. I guess I'll try again tomorrow. Last worked July 30th 2022 for me.

CaveCreek

Having same issue with AmEx, OL-294-A error One Step Update, Win 10 Home, Quicken Premier R42.19 Build 27.1.42.19