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New Chase Account Authorization Issues

ljgordon42

I received the notice that I had to authorize my Chase accounts. All went fine on the Chase site. When I return to Quicken, the accounts are listed and the dropdown menu shows "link to current account." My Chase accounts aren't listed as a choice. Now what?

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Accepted answers

UKR

TVT77 said:

I had no problem with the conversion until the very last step. The new accounts are listed with the usual options to "Link to Current Account" as well as "don't link" and "add account". The problem I encountered when clicking "link to current account" is that the listing did not include my current Chase accounts. Consequently I couldn't finish the process.

The listing that came up was populated with 20 or so accounts (but not my Chase accounts) and filled up the screen like usual -- the problem is you can't scroll further to reach any additional accounts you may have (like Chase).

Usually, when an account is already activated for downloading, you can't activate it again. It must be deactivated first.
The usual procedure is to deactivate the account, close Quicken, wait 30 sec or more, start Quicken and then reactivate using the Add Accounts icon from the Account Bar header.

In many cases, a "Reset Account" from the Edit Account Details screen, Online Services tab will work, too.

That account listing I would like to see (redacted to protect your personal data). Is there really no scroll bar? Or is, due to your screen resolution settings, the screen too big for the size of your monitor?

https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows
Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

Quicken Anja

Hello All,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

Thank you!

Frankx

Hi @cmarshall52

To answer your last question - the new Chase connection method - "Express Web Connect+" does NOT support bill payments through the bank (Chase in this case). So, if you want to continue to pay bills in Quicken, you will need to use Quicken Bill Pay, or another bank that still supports the "Direct Connect" method.

Let me know if you have any followups.

Frankx

Quicken Jared

Hello everyone,

I am sorry that the symptoms of this issue with disappearing categories and also the problem with repeated authorization prompts are remaining for some users. Thank you for alerting us to this here on the Quicken Community, and for continuing to speak with us about this.

It would be best for all users still experiencing the problems detailed in this Discussion - specifically categories that have disappeared and recurring authorization prompts after you have already migrated - to reach out to Quicken Support with the information provided here. They will want to document those cases where these problems are ongoing, and will be able to troubleshoot them in greater detail, with the resources available at their disposal.

I hope that helps!

Thank you,

Quicken Jared

All comments

the3roots

This thread keeps going in circles, so I'd still like to hear from Quicken Support @Quicken Anja or someone regarding this problem.

Quicken, should we still expect a fix that will resolve the problem in migrating to EWC+ with accurate linking to existing accounts and with no duplicate transactions and no Pending Transactions?

I'm still on Direct Connect and don't want to use some non-Quicken tested workaround if it involves removing hundreds of duplicate transaction or losing my categories and notes.

Quicken Support should be providing additional information and updates regarding the status of the problem. The thread that we've been redirected to doesn't allow posts, so I am posting this here hoping someone from Quicken Support will read this.

Chris_QPW

In a way the second account and using move transactions might be a better alternative to linking to the existing account and getting duplicate transactions.

There isn't going to be 100% clean way to do this conversion.

Matthew

Even after the 43.20 patch, I was still having the problem of not being able to link to an existing Chase account. I restored the file. I also had renamed my Chase Amazon and United mileage accounts to something more "friendly". On a hunch, I renamed my accounts to what the Chase re-authorization was using - i.e. Amazon Prime XX9999. I tried again and THIS time, both accounts were automatically linked to my existing accounts.

So maybe this would work for you if you've renamed your accounts...

dmhump1

After I went through the reauthorization process with Chase, and Chase confirmed the authorization, I deleted the "new" accounts and left the old ones alone. Closed Quicken, reopened and did another OSU. I ignored the prompt telling me to reauthorize the accounts. My cleared transactions downloaded just fine. This was two days ago and everything is back to normal, except I still get the prompt from Quicken.

thorn5

the3roots,
Thank you so much. Looks like Q decided to listen up.

https://community.quicken.com/discussion/comment/20294390#Comment_20294390

Chris_QPW

Bob. said:

Chris_QPW said:

You are never going to get a linked download that doesn't have duplicates, you will just have to delete the duplicates.

Not true. I did wth 2 accounts and no duplicates at all.

This seems very strange based on my testing:
https://community.quicken.com/discussion/7919194/goals-and-realty-dont-meet-here-no-automatic-way-to-do-chase-conversion

jtawil777

What worked for me was to de-activate the Chase account and then re-activate it (then it found and linked to the existing account). I first tried following the onscreen instructions that popped up to upgrade Chase for better security. This, of course, added a new Chase account that wasn't linked to my existing Chase account and imported 90 days of duplicate transaction. This is the same problem that was encountered with the Schwab upgrade. I would have thought the lessons learned from that less-than-smooth process would have been learned. Extremely frustrating.

PS - WHATEVER YOU DO MAKE SURE YOU HAVE AUTOMATRIC TRANSACTION IMPORT TURNED OFF.

DRMick

I asked Chase Bank when is the deadline for this connection change:
customers must upgrade and reconnect to Chase by September 27, 2022, or they will no
longer be able to access their Chase accounts through the
software.

the3roots

> @DRMick said:
> I asked Chase Bank when is the deadline for this connection change:
> customers must upgrade and reconnect to Chase by September 27, 2022, or they will no
> longer be able to access their Chase accounts through the
> software.

Thanks!

Leon Pink

Hi All,

This has been a nightmare! Not only did I originally have difficulties in linking up my existing accounts, once connected it through my balance out of whack!

Here's what I learned, and will solve the process for all:

Step 1.
Back up your Quicken File!!!!

Step 2.
Go to Account Details > Online Services and then Deactivate each of your Chase Accounts!

Step 3.
Go to Account Details > Online Services and then Reactivate each of your Chase Accounts!

Step 4.
Go through the Setup process with Chase. You will then be taken back to the Quicken window to attach to your existing accounts. Click on Finish.

Step 5.
If any accounts show an old item needing to be inputted, double check to see if it is not already listed in your accounts. Also check to see if the same amount is listed as the very first item in your register. If it is most likely shouldn't be there. I deleted the one I found at the top and then deleted the entry it marked as new.

After that all is well, at least until the next time they want me to reverify my accounts with Chase.

Bob.

I'm glad to see you seem to be separating the transition from EWC to EWC+ (a Quicken Term) and Direct Connect to EWC +, Chris. Few have made that distinction.

However, I have converted TWO Chase CC Direct Connect accounts with 0 duplicates. Perhaps timing. But it CAN be done.

Of course, none of that replaces the incredibly poor way all of this has been and continues to be handled.

Bob.

@Leon Pink "Here's what I learned, and will solve the process for all:"

Strong statement and likely not accurate. If nothing else, these HUNDREDS of posts should show that there is no "one size fits all". Glad it worked for you. Please do not present as gospel for others.

Chris_QPW

@Bob. I would be interested in what the "before" and "after" Downloaded Ids look like in the accounts that worked for you without any duplication. Can you post of screenshot of them?

Bob.

Where are they to be found, Chris?

Chris_QPW

Bob. said:

@Leon Pink "Here's what I learned, and will solve the process for all:"

Strong statement and likely not accurate. If nothing else, these HUNDREDS of posts should show that there is no "one size fits all". Glad it worked for you. Please do not present as gospel for others.

Now that is really good advice!

Haapy

@Leon Pink You might want to add a 1st step before deactivating... Run an update to make sure all current tranasctions are downloaded, then deactivate.

Hawkins1

> @Chris_QPW said:
> You are never going to get a linked download that doesn't have duplicates, you will just have to delete the duplicates.
>
> The reason is because the Downloaded Id has been changed from what it is in Direct Connect.
> Here is a transaction in Direct Connect, the Downloaded Id is the second column.
> Here is the same transaction downloaded with Express Web Connect +:
> Quicken uses the Downloaded Id to determine if it has seen the transaction before. If it changes like in this case Quicken thinks it is a new transaction. There isn't anyway for Quicken to know that this is in fact the same transaction.

I understand that -- the problem does it that it doesn't keep ANY of the historic data. I would gladly just "delete' the re-imported transactions; however, it deletes all previous entries and inserts the "re-downloaded" entries automatically. I currently have "categories" provided for every single transaction for 2+ years that go away completely when doing this "fix".

The other odd thing -- I have two Chase credit cards (different named people so different logins). I had to do the first Chase CC a week or two ago and there were zero issues related to the above. With the 2nd account which is being prompted to update Chase login capabilities, I have nothing but issues.

Chris_QPW

Hawkins1 said:

> @Chris_QPW said:
> You are never going to get a linked download that doesn't have duplicates, you will just have to delete the duplicates.
>
> The reason is because the Downloaded Id has been changed from what it is in Direct Connect.
> Here is a transaction in Direct Connect, the Downloaded Id is the second column.
> Here is the same transaction downloaded with Express Web Connect +:
> Quicken uses the Downloaded Id to determine if it has seen the transaction before. If it changes like in this case Quicken thinks it is a new transaction. There isn't anyway for Quicken to know that this is in fact the same transaction.

I understand that -- the problem does it that it doesn't keep ANY of the historic data. I would gladly just "delete' the re-imported transactions; however, it deletes all previous entries. I have "categories" provided for every single transaction for 2 years that go away completely when doing this "fix".

Wow, yes in your case it goes much deeper. I don't really have a good suggestion on how to fix problems like this that some people, but not all, are having. If it was happening to me I probably would try to see if restoring from a backup might help somehow. But I don't really know what combination of that would work because you would in fact be reversing the change over and might not be any better off, especially when they finally force everyone to convert after the 26th.

Hawkins1

> @Chris_QPW said:
> Wow, yes in your case it goes much deeper. I don't really have a good suggestion on how to fix problems like this that some people, but not all, are having. If it was happening to me I probably would try to see if restoring from a backup might help somehow. But I don't really know what combination of that would work because you would in fact be reversing the change over and might not be any better off, especially when they finally force everyone to convert after the 26th.

Yea - I've restored from backup many times already (every time i've tried to fix). I even went as far as Downloading all transaction history for this account, doing the update steps (deactivating, the reactivating under new Chase protocol) and then re-importing the transactions (pre Chase update). The issue with this was 1) It duplicated everything (didn't match) and 2) Still didn't retain my categories on the re-import side. I'd gladly set up the new protocol if the above worked; however, I cannot understand why my categories weren't reimported.

Note that I was also a lucky one that had TONS of Schwab accounts and had to deal with that fiasco earlier this year. When it rains it pours....

Haapy

Would it not make sense to do a one step update to get all current transactions, deactivate the current account, rename it, remove the account information, create a new account with the old name, same account number and do the activation?
If succesful, delete any transactions, as that seems to be a problem, add the old starting balance and copy the transactions from the old account to the new account.
Theoretically, it should keep the categories intact.
Just a thought. I have tried the new process too many times with failures (not using this approach yet) and am waiting to see what Quicken does before I give it another whirl.
Protecting the old transactions is my priority. If this thing is not fixed by the 26th, I will probably try this.

SteveY

I started this, ran into the not-linking issue, and aborted. I found this thread (thanks) and disconnected/closed/add account like it was new, and linked. On both it changed the opening balance from $0 to another number as described.

However on my checking account it also apparently overwrote the last entered paycheck, and since I couldn't get Quicken to change the next paycheck date backwards to 9/2, I had to delete and re-enter my scheduled paycheck.

Edit: while it downloaded transactions to checking, for the credit card it *says* it downloaded 2000ish transactions (just like it did for checking), it changes the opening balance (just like it did for checking), but no new transactions appear in the credit card account.

It does offer to let me manually download transactions? screen cap attached. I did try Reset Account which just reset the opening balance again. If I download the .qxf file, it says it imported 0 transactions.

Hawkins1

@Haapy I thought about what you suggested. I am holding out hope that Quicken fixes this with whatever patch they are attempting. I dont know if what you mentioned would work but may be my only option as everything else i've tried has been a big fail. IMHO, I shouldn't even have to deal with this!

Haapy

Agree with your sentiments. At least with this proposal, all history is protected.

Jason Gittman

Why can't Quicken figure out how to just link to the appropriate account while not doing anything to previously reconciled transactions and not download new transactions? I'm not a software engineer but it doesn't not seem it would take a rocket scientist to figure out how to this. In the past, if you deactivated an account and then reactivated it Quicken was able to do that. Now, with the new connection method, Quicken can't.

I am not going to deal with this insanity until the end of September when direct connection will go away and I am forced to do something. Who knows, maybe by then Chase and Quicken will change their mind and keep direct connection. Yeah, I know, not a chance.

BuddyFriendBuddy

> @Jason Gittman said:
> Why can't Quicken figure out how to just link to the appropriate account while not doing anything to previously reconciled transactions and not download new transactions? I'm not a software engineer but it doesn't not seem it would take a rocket scientist to figure out how to this. In the past, if you deactivated an account and then reactivated it Quicken was able to do that. Now, with the new connection method, Quicken can't.
>
> I am not going to deal with this insanity until the end of September when direct connection will go away and I am forced to do something. Who knows, maybe by then Chase and Quicken will change their mind and keep direct connection. Yeah, I know, not a chance.

^^This. I tried the so-called workaround but ended up losing transactions from before 2007 and having goofy non-zero balances that I had to zero out to get my balances correct. I'm going to restore to a 9/5 backup and hope that Quicken can figure out how to link things properly before the end of the month.

Arthur Begun

Deactivating the account and then reactivating worked for me but I had another complication because Quicken had first connected to the wrong bank and wrong account and it kept offering to link that same wrong bank and account. Upon inspecting the wrong account I discovered Quicken had filled in the wrong Financial Institution and Account number in the wrong account. In other words, when I went to edit my Fifth Third account it said Chase. I fixed that and the account number and when I reactivated the Chase account it offered to link the right Chase account and it did so perfectly.

Arthur Begun

Just noticed another Chase/Quicken bug. Quicken has the wrong online balance for Chase credit card accounts. Instead of displaying the Current Balance or the Current Balance plus pending charges, it is display Current Balance minus Pending Charges.

Chris_QPW

Arthur Begun said:

Just noticed another Chase/Quicken bug. Quicken has the wrong online balance for Chase credit card accounts. Instead of displaying the Current Balance or the Current Balance plus pending charges, it is display Current Balance minus Pending Charges.

See this announcement:
https://community.quicken.com/discussion/7918391/ongoing-9-1-22-chase-online-balance-including-pending-transactions

allenr5

Quicken has the wrong online balance for Chase credit card accounts. Instead of displaying the Current Balance or the Current Balance plus pending charges, it is display Current Balance minus Pending Charges.

Jeffrey Litvak

FYI updates for those of us dealing with this Chase nonsense:
--I reported yesterday that after doing the deactivate/activate dance with every Chase account, transactions via Citi (yes, Citi, not Chase) stopped working (Home Depot, BestBuy, etc.) I thought I was able to correct the problem by going through the Fix It routine in Quicken but, after restarting Quicken, I see the same flurry of error messages telling me Quicken thinks I have deleted my Citi accounts.
--Also, after doing the deactivate/activate Chase account dance, Quicken decided to add an undefined transaction reminder. This results in changes to every transaction to throw a spurious error asking if the transaction you're working with is the undefined transaction reminder. The solution is simple (thank goodness): Just go to Bill & Income Reminders (Ctrl-J). You should see a bill reminder that has no payee. When you delete it, Quicken will stop displaying the bogus warning messages.

Quicken continues to try to connect my Chase savings account with a Fidelity investment account. I think I need a break for dealing with Quicken's bugs for a while so I've decided to wait for the next round of Quicken "fixes" before tackling this one.

I suspect there are myriad problems with my Quicken data file. I have a very bad feeling many of us are going to wind up having to create new data files -- completely starting over -- to deal with all this.