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Runtime Exception Error Starting Quicken [System.Exception: Failed to start image manager]

einstem

Since today (9/18/2022), when starting Quicken, I receive a Windows "RunTime Exception" error message pop-up window (see attached image). It says "Windows Exception - Failed to Start Image Manager... Contact your Software Vendor".
If I hit "OK" quicken does load, and seems to operate (I was able to download bank transactions), but I am worried about the fact that I am getting this error when starting quicken. I have reinstalled Quicken completely, but am still getting the error.
I am attaching a screenshot that shows the error message.
Any ideas on the cause and how to resolve?
Regards,
Michael

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Accepted answers

Quicken Jared

Hello everyone,

I apologize that you are being affected by these problems with online banking services. Thank you for letting us know about this here on the Quicken Community.

It would benefit us immensely in our efforts to look into this issue if you could navigate to Help > Report a problem... in the upper menu at the top of the screen in order to submit program log files. You may also submit a brief description of the problem along with any available screenshots. Note that these submissions are purely for investigative purposes, and you will not receive a response through them. We do not have an ETA regarding a resolution. Our teams will investigate this issue further, and we apologize for the inconvenience.

Thanks for your patience.

Regards,

Quicken Jared

All comments

katie

I am having the same issue since the last update the last couple of days. I get a trojan threat when opening Quicken and then a runtime error. Sure do not feel good that the fix is to disable my Avast Security?

stangoldstein

Also getting a malware warning from Avast

image.png

DebsREBiz

This happened to me too - started yesterday after I did a Quicken Update. I talk to Quicken Support today and they tried to tell me it was not their issue, it was my Avast.

mefriedman678

Quicken [Jared] The removal of Quicken and the deletion of the Quicken folder from the x86 folder, and reinstallation of Quicken from the link that you provided DOES NOT solve the issue. The exact same issue continues to be a problem!

kbstackhouse

I suspect there is something amiss in the Avast virus definitions that was updated (on my PC) the morning of Sept 18. Updates to Quicken and Windows OS were several days before the problem started to happen. Avast is also causing problems to my windows live mail (and other programs, too).

sarahb

I am having the same Runtime Exception/AVG message about "rund32.exe[23732] being infected with Win32:Malware-gen". I have scanned my computer (AVG scan, clean) but I am reluctant to open Quicken because I still get the Runtime Exception notice. This started yesterday afternoon and is ongoing. Is this a Quicken problem to solve or an AVG problem?

fjh

Avast and AVG are the same company and likely use the same virus definitions. This could be an Avast issue. I’ve been following this thread and I don’t recall seeing anyone report an issue with an AV other than Avast or AVG. I did scan the rundll32.exe file with Avast and it reported it as clean.

lavesa

Same issue here. Is this a situation where AVG/Avast has incorrectly marked rundll32.exe as being infected? Is it the way Quicken uses this DLL? I ran a scan from AVG on the windows folder, including SYSWOW64 folder, and it says no malware found. So, why would a "threat secured" message show up if a scan from the same product not find malware?

Is anyone from Intuit paying attention? It's obviously not an isolated issue. Also, last week qw.exe was flagged and quarantined. I had to restore the file. Not sure if it's related or not. Annoying.

tivoli

Just uninstalled Avast and problem disappeared

NCFM80

> @MellowD said:
> > @kbstackhouse said:
> > Me too. I think a virus program removed a needed file. Did anyone else see this happen first?
>
> I'm getting the same error and I have run a deep virus scan with nothing showing up also a malware, again nothing.

I just got a system update and when Windows started Avast blocked "Rundll32.exe [13152]" which Avast said was "infected with Win32:Malware-Gen" allegedly.

NCFM80

This Avast finding was followed by the same Quicken error listed by others.

Jerry E

I am also getting the same Runtime Exception error starting Quicken. As others have pointed out, it began with an update to Avast and then followed a few days later with an update to Quicken.

dnelliott

Same here. This has been happening for about 4 days.

JimInAZ

I've got it now also. I turned off AVG protection, and Quicken now runs okay.

Linda8888

But what concerns me is the Malware warning. Don’t want to take chances with that.

Devine

I have had this problem since yesterday also. My quicken is not working. I uninstalled quicken and re-installed. Now it crashes and will not load at all after receiving the error. I also have AVG. On the phone
with quicken for help.
Did anyone get this resolved?

Linda8888

I’ve given up for the day!! Will contact Quicken in the morning and insist that this is a QUICKEN FOR WINDOW problem.

fjh

Weird how all users with this error have Avast or AVG. Has anyone with a different antivirus program received this error?

Linda8888

I run Windows 10 and not Windows 11. The Sep 14 Windows update said my computer doesn’t have capacity for 11.

as2qkn

@quicken Jared, you want us to run a program flagged as malware or induces malware to run to dump logs from our system? Just to make your life easier? As noted on Avast's site and here, it is trivial to reproduce, so how about you doing the work instead?

Violator

I was on the phone for 45 minutes with quicken support!!! After doing everything I was told to do, was finally told it was my computer and needed to take it to a computer tech!!! After downloading a patch and rebooting, Quicken now works. I signed in to quicken.com, clicked on access apts and downloaded. Then, after a reboot, no more problems.

Linda8888

I was told to contact a tech as well.

stejac

I'm having the same issue

Linda8888

What is the patch name

Kalman

This is the Avast forum topic I started earlier today.
I also submitted to them a false positive report.
https://forum.avast.com/index.php?topic=321202.0

Kalman

I have a trouble ticket submitted to Avast.
The threat is being detected by Avast Anti-exploit shield.
You may want to add your issue into the avast forum topic above.

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samiam1520

I have the same problem. Can't access Quicken at all. What are we supposed to do. I tried all the suggestions about updating virus definitions etc & nothing works.

Scud_1373

Getting the same error. This is kinda ridiculous.

Exception:
System.Exception: Failed to start image manager
at EO.Internal.vpsi.wxpi.hiva()
at EO.Internal.vpsi.wxpi.mccq()

Begin_Block_1...

cebly

The same thing happened to me today (Avast triggered on rundll.exe and Quicken opens with the same "System.Exception: Failed to start image manager" error. Earlier comments on potential causes seem consistent with what I'm seeing. Any adive/solutions found?

LostUser

Now also getting the following warning before the Run Time Exception message:

Can somebody help with that? Or should this request be posted somewhere else? Thank you.

Quicken Infection .JPG