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Runtime Exception Error Starting Quicken [System.Exception: Failed to start image manager]

einstem

Since today (9/18/2022), when starting Quicken, I receive a Windows "RunTime Exception" error message pop-up window (see attached image). It says "Windows Exception - Failed to Start Image Manager... Contact your Software Vendor".
If I hit "OK" quicken does load, and seems to operate (I was able to download bank transactions), but I am worried about the fact that I am getting this error when starting quicken. I have reinstalled Quicken completely, but am still getting the error.
I am attaching a screenshot that shows the error message.
Any ideas on the cause and how to resolve?
Regards,
Michael

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Accepted answers

Quicken Jared

Hello everyone,

I apologize that you are being affected by these problems with online banking services. Thank you for letting us know about this here on the Quicken Community.

It would benefit us immensely in our efforts to look into this issue if you could navigate to Help > Report a problem... in the upper menu at the top of the screen in order to submit program log files. You may also submit a brief description of the problem along with any available screenshots. Note that these submissions are purely for investigative purposes, and you will not receive a response through them. We do not have an ETA regarding a resolution. Our teams will investigate this issue further, and we apologize for the inconvenience.

Thanks for your patience.

Regards,

Quicken Jared

All comments

kbstackhouse

This morning my Quicken started up without the virus alert. I suspect that the morning Avast Virus definition update (221025-0) fixed the problem. Then, I saw that Quicken had a pending update (not yet installed) that said it fixed "issues causing crashes for some users" (Version R44.28 HF4). I installed it and all still worked OK, so that claim is yet to be confirmed. I guess I am happy that both Avast and Quicken did respond quicker this time.

bsaintg

> @CampbellSteve said:
> I updated both Quicken & AVG yesterday (9/21) but that didn't help. I also filed a suspected "false-positive" report with AVG. Overnight, AVG updated the virus definitions to 220922-2 and the problem appears to be gone.

Yeah, new virus definitions fixed it for me too, Q. now startin' irie. Thank you, AVG!