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Live Oak Bank - an error has occurred

mjonis

I had setup Live Oak Bank (business account) and it was working fine the past month or so. About a week or so ago the OSU just says "an error has occurred", but nothing on the summary screen or any info as to WHAT error. Any ideas on how to find out what the error is?

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Quicken Jasmine

Hello @mjonis,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.

mjonis

Here you go.

live oak error.jpg

UKR

Recommend you go into one of this bank's account registers, click the Action gear icon and select "Update Now". This should get you more information about what's going on and/or walk you through a problem solving process. It might even succeed ...

mjonis

Get the same error when that happens, with no further information. Never succeeds either.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. Support needs to review your OFX log file and look for error messages hidden within.

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