Adding a Wealthfront account...

dolfan29

When using the app password supplied by Wealthfront, it finds the account but won't actually add the account even though Quicken says it did.

Quicken Jared

dolfan29 said:

When using the app password supplied by Wealthfront, it finds the account but won't actually add the account even though Quicken says it did.

Hello @dolfan29,    

I am sorry about this problem with online banking services and adding accounts. Thank you for alerting us to this here on the Quicken Community.

If you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add your Wealthfront-associated accounts by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted. This will help us identify the problem and give us clues about further options for troubleshooting.

I look forward to your reply.

Thank you,

Quicken Jared 

Boatnmaniac

There have been some issues introduced with one of the recent version updates (I can't remember which one) where new accounts added are sometimes hidden. 

You might want to go to Account List and check the box for "Show Hidden Accounts".  Then review the list to see if it is shown there.  If it is shown there, click on the Edit button for that account and on the Display Options tab uncheck the box for Hide account name in account bar and account list.  Then click on OK.  That should resolve the issue.

[Deleted User]

Same problem. It's not a hidden account issue. To be more specific, an account does get created in Quicken, and a balance gets downloaded, but no transactions. After the process is complete, Quicken shows the account is not set up for Online Services. Clicking "Set Up" repeats this again, without changing the results.

This has been ongoing for at least a year. It appears something may be wrong with Quicken's aggregation process for this FI: there are QFX files available once logging into the portal, but the data there doesn't seem to be getting ingested.

It's worth mentioning another mismatch here. I have a Cash Account, and when I complete the process above, the account Quicken creates (which doesn't get transaction updates) is a "Savings" account. However, in the QFX files available from Wealthfront, this is (for whatever reason) encoded as an investment account. So manually importing the QFX files after this actually creates a separate account in Quicken (investment transactions can't get added to a savings account).

[Deleted User]

Also reported by Mac users: https://community.quicken.com/discussion/7926301/unable-to-sync-with-wealthfront

@Quicken Jared I had a rather unhelpful interaction with Customer Support, who insisted that the FI would somehow need to fix this, without seeming to understand that the FI quite literally has zero control over Quicken's aggregator. Kindly escalate.

Quicken Jared

dpward said:

@Quicken Jared reminder about this please. I had a rather unhelpful interaction with Customer Support, who insisted that the FI would somehow need to fix this, even though they literally have zero control over Quicken's aggregation process.

Hello @dpward,  

We are sorry about these difficulties with online banking services that seem to be affecting you as well, and about this negative experience with Support. 

First, were you able to pursue the troubleshooting steps listed earlier? If so, what were your results?

I look forward to your answer, and hope to provide further assistance, if necessary. 

Thank you,

Quicken Jared 

[Deleted User]

@Quicken Jared I am a network engineer. I have troubleshooted this thoroughly, and the problem is in Quicken's aggregation service. To understand this:

Wealthfront (the Financial Institution) provides clients' transaction data on its website. A client may visit the Wealthfront website, log in, and download transaction data as a QFX file.

Quicken's aggregation process is supposed to automatically download this QFX file on the user's behalf every night, and store the data it contains onto Quicken's servers. Later, when the user launches the Quicken software on their computer, it connects to Quicken's servers, which return the "aggregated" QFX data.

Instead of doing that, Quicken's servers are just returning the account balance without any transactions - and indicating that this balance is for a "Savings" account. That last part is very important: Wealthfront is a brokerage, and its QFX data clearly indicates that it is not about a "Savings" account, but about an "Investment" account.

Quicken needs to fix its aggregation service by:
- indicating the correct type of account ("Investment"), and
- downloading transaction data correctly. Most likely, it using the wrong address for this.

Please note: there is nothing Wealthfront can possibly fix on their end. Quicken connects to Wealthfront's website all on its own; Wealthfront literally has no control over how Quicken tries to do that. Quicken must use up-to-date addresses to download data from Wealthfront's website, and then handle that data correctly.

Please escalate this to the appropriate team. Thanks for your help!

[Deleted User]

@Quicken Jared
I spoke with Tier 2 support and they are investigating the problem. Can we add this to the Known Product Issues section please? Happy to provide case # if needed (feel free to message).

Quicken Anja

Hello @dpward,

dpward said:

@Quicken Jared
I spoke with Tier 2 support and they are investigating the problem. Can we add this to the Known Product Issues section please? Happy to provide case # if needed (feel free to message).

We were able to pull and review the Tier 2 ticket you are referring to. Based on the details within this ticket, our Tier 2 team filed an individual escalation that only applies to your individual account/dataset.

Due to this, we are unable to add this to the "Known Product Issues" category of the Community as this section of the Community is specifically used to post Alerts based on the info we receive from internal Alerts that are created for widespread issues. At this time, this issue is not considered widespread and does not have an internal Alert ticket.

Thank you!

pothole

I am also having an issue with Wealthfront brokerage account information. The securities and number of shares information is accurate but the price is waaaaaaay off to the extent that my balance is $350M. That would be grand but it's simply not the case. I am having to manually update the share price for each security after performing a one step update. Are you experiencing this as well or just the lack of transactions and a $0 balance?

[Deleted User]

I don't have a brokerage account there, just a cash account.

Try logging into the Wealthfront client portal in your browser, then go to "Documents", and use the "Export to Quicken" feature. You can open the downloaded QFX file directly in a text editor. Does the pricing information look correct? Search for <UNITPRICE>. In this example, 1234.560000 shares @ $1.00/share = $1234.56.

<INVPOS>
<SECID>
<UNIQUEID>WFDIC01*6</UNIQUEID>
<UNIQUEIDTYPE>CUSIP</UNIQUEIDTYPE>
</SECID>
<HELDINACCT>CASH</HELDINACCT>
<POSTYPE>LONG</POSTYPE>
<UNITS>1234.560000</UNITS>
<UNITPRICE>1.000000</UNITPRICE>
<MKTVAL>1234.56</MKTVAL>
<DTPRICEASOF>20230213000000.000</DTPRICEASOF>
</INVPOS>

You might also be able to see the data obtained when syncing the account automatically in Quicken. Try going to Help > Contact Support > Log Files > OFX Log. (You might have to save that to a text file and then search.)

pothole

I've performing some t-shooting.

Wealthfront/Quicken

- Import 23 Feb 0740 - Good
- Import 23 Feb 0740 - Good
- Import 23 Feb 0744 - Good

I'll wait a bit for another run to see if it has something to do with frequency/duration of/between runs
I am leaving Quicken open as well. Perhaps it has something to do with a "session."

- Import 23 Feb 0959 - Good

Close Quicken

- Import 23 Feb 1000 - Good

Closing/re-opening didn't cause the behavior

- Import 24 Feb 0620 - No good

OFX Log Data for 24 Feb thus far

==== OSU Start (20230224/06:19:47) ====

================ (27.1.47.15) (20230224/06:19:48) ===================

==== OSU End (20230224/06:20:11) ====

This log doesn't tell me anything as you can see.

I need to download the QFX file from WF and analyze that data, as you suggested, to see whether there is an issue at the source.

pothole

*I've been performing...

Nice edit feature...sigh.

dhcernese

this might explain why I've been trying to add my Wealthfront account, Quicken says it did, ...and then nothing. There is no online settings saved.

jj fizzle

I'm not even able to create a Wealthfront account at all. It just keeps re-asking me to make sure my credentials are correct (which they are). This is a pain and I hope someone will actually resolve this soon. Horrible customer experience.

dhcernese

I recreated the account by downloading the qfx file manually and imported it as an investment account. I only use their cash but it tracks as an investment. Setup download using the app-specific password I created and it does find the account! ...but as SAVINGs.. So, I let it add that new account: no transactions! Check out the account settings-- it's not setup for online services !? ...but it just created the account and had the balance. This is very screwy.

user12

My wealthfront account is not connecting. It previously worked now it doesn't. i can't even login thru quicken even though login is valid. when i click on download transactions, quicken takes me to below web page

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Errors xmlns="http://schema.intuit.com/platform/common/error/v1"><error><code>AuthenticationFailed</code><type>INPUT</type></error></Errors>

dhcernese

Did you create and use an app-specific password?

greenperro

Just wanted to add another user having a sync issue with Wealthfront. Account is created and using the app-specific password. It will download, but Quicken does not keep the connection active. So each time you want to “sync” you have to go through the whole thing again and link to an existing account.