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Fifth Third update errors

Joe Banton

I'm getting errors when I try to update my account, No error numbers.

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Accepted answers

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and reporting your issue here, though we apologize that you are experiencing this.

This issue has been escalated internally, though we do not have an ETA available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and report your issue here, though we apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello @RMcCoy,

Thank you for taking the time to visit the Community and report your issue here, though we apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

All comments

mikeInCincy

After my 50 minute troubleshooting call with Support on Feb 10, none of my downloads work now.

Support's suggestion to call 5/3 did no good either. They are not taking responsibility.

Can Anja provide an update on the Community Alert page even if nothing has changed? We last heard from her on 2/1.

Jae Wahl

I began experiencing the 5/3 Bank connection issue yesterday after the R47.15 upgrade was installed: OL-332-A. Confirmed my login credentials where correct. The infrequency of substantive updates from Quicken is very frustrating and disappointing.

schmidtz

Same here. Can not connect from 5/3 still.... as of 2/12/23. (Lima, Ohio area).

Bob Slimmer

Any idea when this is going to get fixed? It looks like the last updates broke a LOT of connectivity, but the one that matters to me if Fifth / Third. It been broken for a couple of weeks now, and no updates and no progress.

catdrich

Same here. The last update broke my 5/3 connection.

kschreffler

Strange, 5/3 for me was broken before I took any updates.

Anthony Sarni

For what it's worth, I talked to Fifth Third support. Suggestion was to change login password so that it contained a special character. I did this & I was still having trouble. Then I clicked on each of my Fifth Third accounts in Quicken & deactivated online services. Then went back & reactivated using my checking account. Now all seems to be working OK. Hope this helps someone.

Hadit

> @Anthony Sarni said:
> For what it's worth, I talked to Fifth Third support. Suggestion was to change login password so that it contained a special character. I did this & I was still having trouble. Then I clicked on each of my Fifth Third accounts in Quicken & deactivated online services. Then went back & reactivated using my checking account. Now all seems to be working OK. Hope this helps someone.

I'm Happy this worked for you Anthony, please keep us posted and let us know if the fix sticks. It didn't work for me, In fact once I deactivated Online Services I could not re-connect. Fortunately I did a backup before disconnecting!

John N S

the problem is still here, when will it be fixed?

sjlorenz

Same problems here, and its been going on over a week for me. Instead of pointing fingers, Quicken needs to take charge, find a resolution, and implement a fix to their problem. This is very frustrating.

Yoman

> @Anthony Sarni said:
> For what it's worth, I talked to Fifth Third support. Suggestion was to change login password so that it contained a special character. I did this & I was still having trouble. Then I clicked on each of my Fifth Third accounts in Quicken & deactivated online services. Then went back & reactivated using my checking account. Now all seems to be working OK. Hope this helps someone.

Thanks, Anthony.
Sadly, this did not work for me (adding a special character). I cannot reactivate my account. So frustrating. Glad it worked for you.

pappas.me

Been having this issue with Fifth Third as well. All other accounts working great.

Joe25

The deactivation did not work for me either and my password already has a special character(s). Still occurring and I will be curious @AnthonySarni indicates continued success with downloads.

mkmcdonel

I've not been able to connect for over a month now. Quicken to Fifth Third Bank. My password works when I log into 53 directly, but not via quicken. I tried the quicken deactivate/ reactivate steps - didn't work. I cannot even resetup my account now since the login connection isn't working.

senesacs

Same issue.

WRF

Unable to connect from Quicken to my Fifth Third bank accounts since Feb 3, 2023. I get error OL-332-A. It suggests my User ID or password is incorrect, but they are correct.

LJKRIST

This is unacceptable customer support. Both Fifth Third and Quicken need to get their act together. This has been an on again and off again problem for a few years now. Works for a while, then quits. Fix it or issue your customers a refund or credit for the time it took to fix it as we are not getting the usage we paid for.

ddashorn

Same problem here. This is about the 4th time in the last two years I have experienced it. I agree - Quicken and Fifth Third need to get their act together and fix this issue permanently. If not, I will leave both of them.

ddashorn

P.S. I did the export from Fifth Third the last time I experienced this problem. The export worked fine, but when the download issue finally was corrected and I used Quicken to download my Fifth Third accounts, it downloaded many of the transactions again that I had exported. I had to go through them manually to delete the duplicates. It was a real pain.

gcfurlong

Same issue here too. Haven't been able to update for a couple of weeks now. Password works when I log into their website.

bhuffer65

Why has this gone on for so long?

QuickUser1998

2/13/23 - Unable to communicate between Fifth Third Bank and any of my 4 different bank accounts with them. This has been going on for 2 to 3 weeks. I have called and spoken to Quicken...they say it is a 5/3 problem. When I call 5/3...they say call its a Quicken problem. I also use Quickbooks for other accounts. Same problem. Something has to change REAL soon.

GregBA

I have not been able to sync with my Fifth Third Account since Jan 27. OL-332-A error

bakerlou

I am having the same issue. Why hasn't it been resolved. It seems no one cares as it has been well over a week.

Allanfug_xtra

I frankly don't know if it is a 5th/3rd mistake, or quicken, but in any event the connection between quicken and this bank is too fragile. This makes at least the 4th time the connection between Quicken and 5th/3rd has been broken in the last year. It usually takes a week to fix, and this time more than a week. Not only does this need to get fixed now, but there needs to be a conversation between the two to find out what is breaking down and put is some checks to make sure this stops happening.

rrlcommish1968

[Removed - Off Topic]

Okayish

Me too... But I'm not going to be able to add any more info to the multitude of complaints here though, other than. I'm NOT going to be exporting from 5/3 and importing into Quicken....

kschreffler

@Okayish Me neither. Luckily, we rarely use our 5/3 checking and savings accounts, so we will be patient and wait for it to be fixed. Crazy that the problem has been going on so long. [Removed - Violation of Community Guidelines]

REvelyn01

Any update on this issue ? I am still having the issue ..

unknown

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