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Chase Bank error FDP-390

gr802

I migrated Quicken for Mac from and old Mac to a new one but I keep getting this error message despite running through all the Chase Bank online reconnection steps. Does anyone know the fix?

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Quicken Jasmine

Hello @gr802,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.

gr802

For security reasons, I prefer not to. It has a lot of identifications and some look like the MAC ID of my new computer. Is there a more secure way to share this than on the community?

gr802

One idea I had was to back everything up and then just do a clean reinstallation of Quicken for Mac. Does that make sense and if so can you help me with that process?

UKR

https://community.quicken.com/discussion/comment/20352278#Comment_20352278

If you don't wish to post an image, even a redacted one, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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