I installed the latest update yesterday. Now some of my stocks (which trade on both US and Canadian exchanges) will only update to the US price. Can someone help or fix this? Thanks.
Hello @clamptown,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. Is this affecting all stocks that trade on both US and Canadian exchanges, or only some of them? Since you mentioned this started happening after the update, have you already tried reinstalling the update patch and restarting your computer? When you update your stock prices, is it being done along with the One Step Update, are are you updating them separately?
Thank you.
Thank you for your reply,
To troubleshoot for file-related issues, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.
Validate:
If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.
Super Validate:
I am dealing with the same problem, stocks which are listed on both US and Canada exchanges, those stock prices when updated reflect the US stock symbol and not the Canadian prices. I have validated, super validated, and applied the canadian update patch and the problem still persists.
Could someone please post a few ticker symbols of securities that are exhibiting this issue?
To clarify, are those ticker symbols you mentioned updating only the US price, or are they not updating at all?
Have you tried restoring a backup from before the issue started to see if the issue persists in the restored file?
I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
I just added TSE:BSE and it downloaded a price of $47.85; however, the actual current price is $64.08. There does seem to be a problem with the price data. It is interesting that the price downloaded seems to be the USD equivalent of the correct price.
Hello All,
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
Screenshots of the ticker symbols with incorrect values would also be helpful (with any personal information removed or blurred out). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
We apologize for any inconvenience!
I have been having the same issues since the update; clearly the problem is with quicken and the update, not the users. I've also had some stocks showing the "Day" value up while the "Price Day Change" is down. Very disapointing.
Still having the same problems, has anyone figured this out? I spoke with support last week, the person I spoke with asked me to send my data file or a screen shot to support, I declined as I am uncomfortable doing that. Anyhow I did message support, crickets, not a word back.
Kind of like this 'support' message board. Very disappointing!
@Roberto8895 Create a brand new Quicken file that you will use as a test/demo file. Recreate the incorrect security price quote problem in the test/demo file with minimal data. Use the Report A Problem feature with a Screenshot to report the problem to Quicken. Return to using your normal file.
Okay, thanks, I'll give that a try.
@Arctic Hare Thanks for your suggestion, I created a new file and entered some transactions for some of the stocks I've been having trouble with. Everything was working fine in the new file, all correct price data.
When I am using my file I am still having trouble with incorrect prices for multiple shares, shares that trade on Canadian exchanges, US exchanges and both.
I have validated and repaired the file (and super validated), as well as repaired the share price data multiple times. Sometimes it works (correct prices appear) until I update quotes, and then I'm back where I started with wrong share prices.
Do any of these issues point in one direction?
I hold or follow over 200 positions; I sure hope I won't have to rebuild a new file from scratch.
Thanks
@Roberto8895 I don't have "the answer" for you, but here are a few thoughts on the matter:
In my experience, it has taken Quicken years to fix some significant issues with the Canadian version. Thanks for posting that rolling back a version does fix the issue.
Hello @Roberto8895,
You can use this link to download and install previous versions of Quicken.
I encourage you to (i) use the built-in Report-A-Problem feature to report this issue to Quicken Support; and (ii) contact Quicken Phone Support about the issue. The more people who report the problem, the more attention it will get.
I have not experimented with rolling back versions to workaround this issue, so I am unable to comment on which version does not exhibit this issue. I can only confirm that I can readily replicate the issue in the current version.
