Hello @bwwalk,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. When did this issue first start? You mentioned its happening in a new file also. Is it always cash balance that is throwing things off, or are there other factors involved? Is this happening when connected via Direct Connect? To check which connection method you are using for the account, go to Tools>Account List. Click the Edit button next to the account name, then click the Online Services tab. It will list financial institution and connection method there.
Since you said this is reproducible, would you be willing to list the steps you took to recreate the issue and perhaps include screenshots of the issue (with any personal information obscured or blurred out)? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you.
When you click on the account name in the Account bar, usually on the left side of your screen, do you see a list of transactions, similar to a banking account, or do you see a dashboard with 4 large rectangles?
If you see the dashboard, the account is in Simple mode, which causes the balance to be doubled with Fidelity NetBenefits accounts. Click on the gear at the top right of the dashboard, select Edit Account Details, and set the Tracking method to Complete. The detailed transactions will be missing for the time the account was in Simple mode. See this discussion for more information
Please post back and let us know if this was the issue.
Added transactions put the security in your account without affecting the cash balance. Simple mode uses these because it is not tracking the detailed Bought, Sold, Reinvest, etc transactions but ust trying to make the cash and share balances match what is downloaded.
If you edit the Added transaction so that it is a Bought of 1.481 shares for a total of $11.52 rather than Added, that should use up the leftover cash.
If you have been moving securities between accounts, the downloaded transactions are often inaccurate. That is a different problem from the NetBenefits/Simple mode issue. See this FAQ for more info
Were both of your problem accounts NetBenefits 401(k) accounts? Were they both initially in Simple mode? Did both accounts involve securities that had been transferred from another account or another brokerage?
I am trying to sort out what Quicken/Fidelity may have fixed and what is still broken.
Thanks
