Ford credit blocking access

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I saw a prior thread, the same year, but it was closed. I try uploading a Ford credit account and it says error. There is a problem with the Ford site or something like that. I called Ford and I don't know anything about Quicken and don't support third-party applications. It seems there might be a server issue, anyone else having trouble?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Tarheeltwice,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • Tod Moser
    Tod Moser Member
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    Was there a resolution to this? I have Quicken for Mac and getting FDP-155 error trying to add Ford Credit.

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Tod Moser,

    Thank you for reaching out to the Community and adding to this discussion to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error FDP-155.

    As stated in the article, if the error persists for more than 24 hours, then it is first advised that you contact the financial institution's customer support for further assistance as there may be a block on their side that may need to be removed. 

    If the financial institution is unable to assist, then we advise that you will contact Quicken Support directly instead. Our support agents will need to collect and review your log files, and may likely be required to file an escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Just my 2cents' worth …
    I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account.
    (Not discussing LOC or HELOC accounts here. They should be set up as offline credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category name seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018 and newer
    you can deactivate an online-connected loan account and regain full control over your transaction register. However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

This discussion has been closed.