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Unable to download Citi Bank Credit Card Since June

System

This discussion was created from comments split from:

Not Downloading All Credit Card Charges

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Anita Yeager

https://community.quicken.com/discussion/comment/20374737#Comment_20374737

I have been unable to download Citi Bank Credit Card info since 6/17, except for payments made in july & august and one transaction in June Help! OR provide a telephone contact with Quicken so that I can Resolve this issue. Thx!!

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Quicken Jasmine

Hello @Anita Yeager,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

When you download transactions from your bank, you may see transactions on their website that aren't in Quicken. You may follow this link to access a FAQ that provides more information and some troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

I hope this helps!