OL-332-A error on Edward Jones update, 3/23/2024 5:10am EDT

KPeregrine

Problem started at 3/23, 5am EDT. Cannot update Quicken & Edward Jones says it is out of their hands; it's a Quicken error. Haven't had this error since 8/23/2022 (exactly 19 months ago). I'm on Windows 11, Quicken Deluxe R55.15

cwinkler

Just had the same thing happen to me (and remember it from before as well). I'm on Windows 10, Quicken Deluxe R53.32 Build 57.1.53.32

Home from work. Same issue still. Sent in problem report. Fingers crossed for quick fix and resolution.

Rick56

Same issue here. This download was working yesterday. Quicken Deluxe Version R55.15. Windows 11 Home.

dccrens

I'm having the same issue. Was working fine yesterday the 22nd. Tried to DL this morning and I get OL-332-A. Using Quicken Classic Premier Ver R54.9 Build 27.1.54.9

dccrens

Just want to point out that this happened as well back in Aug 2022. It was a Quicken issue not a Edward Jones issue. Quicken eventually fixed it on their side. See the post linked below for details.

https://community.quicken.com/discussion/7918242/edward-jones-err-ol-332-a

Bob Gabor

I'm encountering the same error. This needs to be fixed ASAP.

splasher

My advice is to DON'T CHANGE A THING. Have patience and give it time, it will sort itself out. Doing anything to try to fix it will probably mess up a good setup with EJ.

ruledbycats1

Same issue here.

tbf47

Appeared today. The message refers to an incorrect password on one of the accounts. All the passwords are correct. I am able to log in to the accounts from the browser. I have reported and sent a screen shot. I attempted to reset the account that was unsuccessful.

Any suggestions would be appreciated.

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

tbf47

Thanks

G. Campbell

Getting the same issue today and submitted a problem report per Quicken Anja's request.

Using Windows 10 with Quicken Classic Deluxe Version R55.15 Build 27.1.55.15.

dccrens

Tried this again this morning and it is now working.

tbf47

@Quicken Anja Edward Jones OSU worked for me today. Thanks

William Heise

Same issue here. Started when I tried to update March 23, 2024. Still not working today March 24, 2024. I submitted a problem report

splasher

Worked for me just now whereas it failed yesterday.

Rick56

Mine is working again.

William Heise

Today is March 25th. It still did not update for me at first. When this first happened I changed my password as per the "fixit" box that pops up at first when there is a problem. I put in the new password and yet still could not sign in. I corrected it it by going to Tools>Password vault> add or edit passwords. There I found the new password was not being entered. I changed it myself and then could sign in.

Quicken Jasmine

Hello All,

If anyone is still experiencing issues with Edward Jones, please respond in this thread and let us know!

Thanks!

cwinkler

Thanks for getting this fixed so quickly! Was working for me yesterday, and working well again today :-)