Edward Jones connection error 15500
anyone else getting connection error 15500 when attempting to update transactions of Edward Jones accounts?
Best Answers
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Yes, same error 15500.
Not sure if this is related but the Windows users seem to be reporting a similar issue (OL-332-A) in their Quicken forum.3 -
Just chiming in with the same problem. Started this morning during my daily update.
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Answers
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Yes, same error 15500.
Not sure if this is related but the Windows users seem to be reporting a similar issue (OL-332-A) in their Quicken forum.3 -
Hello @Brad L Vandermoon,
Please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding download error 15500.
Hope this helps!
-Quicken Anja
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I have the same problem. Anja, the troubleshooting you linked to didn't work. I'm able to login to the Edward Jones website no problem.
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I have the same problem. The Connection Status pop-up window says, "We were unable to validate your login information with Edward Jones. Try reconnecting. (15500)". I can login to the Edward Jones web site, which they call Online Access, just fine. The EJ web site shows a number of recent transactions. Qucken for mac has no EJ transactions after Mar 8, 2024, even those that EJ account does have more recent transactions. I think the transaction download has been failing to get the transactions for about two weeks. And the login stopped working just today. I think this is an Edward Jones specific issue, since my other brokerage accounts do update just fine. Looking in the EJ web site, under menu: "More/Account Connections", they used to show Quicken as having authorization to connect, but that list is now empty. Makes me think EJ broke something, and revoked permissions (in their system) for Quicken.
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i update (i.e. download transactions) every day. this error just started happening this morning to me.
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Just chiming in with the same problem. Started this morning during my daily update.
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I'm having the same Issue when I "direct connect" to Edward Jones. It says "did you mistype your log-in info? Please re-enter your credentials for Edward Jones." If I go to Edward Jones Trust company and use Quicken connect, it sees my user name and login. I am also able to log-in to the Edward Jones web site.
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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Quicken Anja
I am also having this issue. I have verified I can log into Edward Jones using Safari. I have no "Hidden" EJ accounts. I opened Keychain access, and the error and trying to reconnect must have already deleted the login for Quicken and Edward Jones. I went to each EJ account setting and unlinked it from downloads.
I am running Quicken Classic Premier for the Mac, Version 7.6.1 (Build 706.52627.100)
MacOS 14.3.1
Here is a portion of the error Quicken copied to the clipboard:
$app_build_number: 706.52627.100
$app_version_string: 7.6.1
$os_version: 14.3.1
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
cloudStatus: 0
current_version_crash_count: 0
dataset_platform: QMAC
date (EDT): 2024-03-23 13:48:34
date (GMT): 2024-03-23 17:48:34
date (PST): 2024-03-23 10:48:34
last30days_crash_count: 0
last48hours_crash_count: 0
rawAggregatorPref: fdp
subscriber: Subscribed
syncNewAccounts: 0
systemTimeZone: America/New_York (EDT)
tier: Premier
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACYerrors count: 1
error #1
level: (null) (Debug = 0, Critical = 6)description:
The user cannot sign on because the user ID or password is invalid. (OFX Error: 15500)suggestion:
The system did not recognize the User ID or Password you entered. Please try again.system description:
(null)1 -
error report sent to quicken.
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I'm having this same issue today. I will also report the error via Help > Report a problem
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Please advise when resolved. Thanks.
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looks like my connection worked today. anja, do you know what/who made a change?
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My connection is working today too.
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And mine works too.
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Ditto, started on the 22nd for me. Every thing else works, but it says I am using the wrong password. However, I can log directly into the EDJ account with the same password, and I have NOT changed my password.
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Still having the same issue. Just call EJ support and they said it is still an issue, blames EJ.
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Hello All,
If anyone is still experiencing issues with Edward Jones, please respond in this thread and let us know!
Thanks!
-Quicken Jasmine
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Yes, as of 30 minutes ago I'm still having the issue. Called it into support. Have sent report several times.
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all seems to be working for me as of 2024-03-25 12:13 PM PST.
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Aok! Got it working now.
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It is 8:10 AM here in Chicago in the 27th. I am still having the same issue. I can log on directly from Safari but not within Quicken. Hard to believe they have not acknowledged this is internal to Quicken and have an approximate resolution timeline.
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@jt851, Are you still receiving the same error and have followed the steps in the support article? Please let us know so we can best help! Thanks!
Quicken Janean
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