Bill Manager data lost and cannot re-enable Bill Manager

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Several weeks ago, my Payee Accounts were lost. I had previously set them all up and had been using them for ACH bill pay and CheckPay transactions successfully. Now they are gone. In addition, I am no longer set up for Bill Manager at all.


When I try to enable Bill Manager, I get an error:


Quicken encountered an error.
Please try again in a few moments.

Every attempt receives the same error.

Comments

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Alan5,

    To assist with this issue, please provide more information. When did this issue first start? Do you recall which version of Quicken you were using when it started? Do you keep your Quicken file directly on your local hard drive, or is it on a shared or network drive? Is your file synced with any backup service, such as OneDrive, Dropbox, or iCloud?

    The most common cause of problems like this would be a file-specific issue. To start troubleshooting, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.   

    Let me know how it goes!

    Quicken Kristina

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you are getting "Oops, something went wrong" or "Check Internet Connection" …

    • Your browser must allow popups from https://www.quicken.com for chat/phone support selections to function. See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
    • To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
      If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
    • Have you recently enabled a VPN?
      If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.
    • Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.
      For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
      See  https://www.quicken.com/support/configuring-firewalls
      Check your firewall settings and ensure the following three entries are present, pointing to the Program Files folder that you actually installed Quicken in:
      If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
    • In Windows 11 or older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
      Click the Advanced tab.
      Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
      Turn off "Use SSL 3.0"
      Click Apply. Reboot.
    • If all else fails: Try rebooting your network router. When done reboot your PC
    • Please let us know which of the above solved your problem.

  • Alan5
    Alan5 Member ✭✭
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    @Quicken Kristina

    Thanks for your reply. The problem started approximately April 21. I can see in my Bills & Income page that I submitted some Quick Pay payments which were in progress when the problem occurred. Because of this problem, the status of these payments never updated from "Processing" to "Paid" presumably because my Bill Manager set up was lost.

    I regularly perform Validates and Super Validates (at least once a week) because I have had problems in the past where waiting too long between validates found too many problems that could not be fixed. The log reports from these have not indicated any problems.