Wescom Credit Union - CC-502

Brewmasterwow

Receiving this error for several days now. Very frustrating….

Quicken Anja

Hello @Brewmasterwow,

Please, review this error-specific support article regarding error CC-502.

Thank you!

Brewmasterwow

Ty, I read it. Tried the troubleshooting steps to no avail. I can login to the website so it is not "down".

UKR

As the support article states, if all else fails it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. They will need to review your download log files and escalate the problem as needed.

Quicken Support:

• To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers" demanding fees for their service, the real Quicken Support is free for all currently supported versions.

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Fishnfun

Over the last 2 days I have spent 4 hours (seriously 4 hours) on the phone with Quicken support over this problem. I was told Friday that it has been 'escalated' and I should hear back via email. The frustrating part is having to repeat the same troubleshooting steps for each person you talk to - arghhhhh. There have been outages before with Wescom and the infamous cc-502. But it has always cleared up in a matter of hours, or worse case a day. I am now on day 4. Of course you can manually download QFX files from Wescom's website, but how archaic after being able to use Web Express for years. Sure hope it's resolved soon.

jjfishing

I'm experiencing the same CC-502 with Wescom over the past few days. I hope Quicken gets this resolved soon.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

Fishnfun

Kristina - I have a ticket opened for this already. It is 11079930 - It has several logfiles attached to it requested during troubleshooting sessions with Gabriel and Karen.

truthwarrior

I've had the same issue. Used Help option to submit an issue also!

Quicken Anja

Hello All,

Is the error being received still CC-502, or has it changed?

Also, please be aware that we do now have a known issue with Wescom Credit Union receiving error CC-501 that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Fishnfun

Yes - The error has changed to a CC-501 now.

Brewmasterwow

I'm now getting "Sorry. We encountered an error. (It's not your fault)" without an error code.

Quicken Kristina

Hello All,

We received a response from our teams that there was a change on the financial institution website that may be responsible for the issues you're encountering. Please try refreshing the affected accounts and verify if that corrects the issue. To refresh the accounts, please follow these steps:

1. Click Account Actions (button or gear icon) at the top right of the register.
   
2. Select Update Now.

Please let us know if the issue persists after following these steps!

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jjfishing

I'm still getting this: "Sorry. We encountered an error. (It's not your fault)" without an error code.

Fishnfun

I continue to get the CC-501 error. I have repeated all the steps Gabriel and Karen from Quicken support walked me through. The manual 'WebConnect' method continues to work, but not 'Express WebConnect' method. Please get this working again :-(

Fishnfun

Thank you! - The problem appears to be fixed. I have successfully updated my Wescom accounts several times today.

Brewmasterwow

Thank you! It is now working!

lfjoly

I received this error a few days ago and found that there was a splash page on the website that seemed to be causing the error. I never experienced that problem before. I cleared the splash page and was able to update. Today I tried to do another update, and it failed with CC-502 again. Logged in to the website, and there is no splash page.

jjfishing

Same, CC-502 error again this morning.

seqkn

WESCOM website is off-line since last night

DUE TO SCHEDULED MAINTENANCE, ONLINE BANKING, MOBILE BANKING APPS, AND LOAN AND MEMBERSHIP APPS REMAIN TEMPORARILY UNAVAILABLE. OUR TEAM IS WORKING TO RESTORE FULL ACCESS. WE APOLOGIZE FOR ANY INCONVENIENCE AND APPRECIATE YOUR PATIENCE. PLEASE CHECK BACK SOON. THANK YOU.

Brewmasterwow

The website is back up for me. Tried to do an update on Quicken and followed prompts to add accounts again to fix the error. Totally jacked up my loan accounts showing them as paid off. On my credit card the import had the charges and payments (again). Now I am restoring from a previous backup………..