Quicken could not complete your request

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I use Quicken Classic Deluxe. I chose to enter transactions manually until recently. Before I get signed in completely the message "Quicken could not complete your request" "Try again later". This has gone on for years. Thought is was because I chose to enter manual transactions. I get this same response when I want to open a new account, setting up existing accounts on the Cloud. I cannot create anything new or change anything. I was told that if I sign out and then sign in with a new user name, it may fix things. It will not allow me to. Says "Oops - we are having a problem- CC501". It will not connect to Quicken servers. I am reluctant to uninstall and then reinstall but I am afraid that the backup with reinstall the problems I am already having. Does anyone have any suggestions as to what may be happening with my Quicken?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @cstiles,

    We do currently have a known issue with error CC-501 occurring across multiple financial institutions, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • cstiles
    cstiles Member
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    Thank you for your response but this has been an ongoing issue for a very long time. And there are many other functions that the program will not allow me to complete. See initial message. Can anyone help me out?

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you are getting "Oops, something went wrong" or "Check Internet Connection" …

    • Your browser must allow popups from https://www.quicken.com for chat/phone support selections to function. See
    • To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
      If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
    • Have you recently enabled a VPN?
      If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.
    • Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.
      For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
      See Check your firewall settings and ensure the following three entries are present, pointing to the Program Files folder that you actually installed Quicken in:
      If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
    • In Windows 11 or older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
      Click the Advanced tab.
      Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
      Turn off "Use SSL 3.0"
      Click Apply. Reboot.
    • If all else fails: Try rebooting your network router. When done reboot your PC
    • Please let us know which of the above solved your problem.

  • Arctic Hare
    Arctic Hare SuperUser ✭✭✭✭
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    This sounds like an issue that you best take up with Quicken Phone Support, who can also do a screen share, if required, to resolve the issue.

  • cstiles
    cstiles Member
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    Thank you so much. That is a lot of info and I will go through all of it to see if anything works for me. Will let you know.

  • cstiles
    cstiles Member
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    I have reviewed the above info as much as I am able and I will have to get in touch with Quicken Support. I think this problem is beyond by expertise. I thank all that contributed to solving my problem.