Discover card and Discover bank not working anymore
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It's been ongoing for almost a year for me. I've finally just given up. Quicken support couldn't figure out what was wrong, and Discover themselves has washed their hands of Quicken.
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I posted something recently, not realizing that there was an existing thread.
As I mentioned in that thread, my Discover accounts were working fine until I changed my password (for strength and better security) on discover.com and had to update my savings and credit card accounts in Quicken. My situation seems to be related to having both credit card and savings accounts (I have one of each). Nothing (including reactivating) has worked in my file and I have gotten some of the error messages noted in this thread.
At any rate, as an update to my earlier post, I experimented yesterday by creating a completely new, empty Quicken file. I then went through the process of adding accounts, starting with the credit card (institution: Discover Card). Quicken found my one credit card account and successfully downloaded transactions, including old ones, without error.
I then added the savings account (institution: Discover Bank). This time Quicken found both the credit card and savings accounts, and as part of my experiment, I simply added both. I now have two credit card accounts and one saving accounts in the dummy Quicken file, all downloading without error. One oddity - the credit card account connected to Discover Card has transactions going back to 2022, while the one attached to Discover Bank seems to go back about a year.
I tried an OSU with the experimental file this morning, and it was again successful, with no errors. Not sure what to make of any of this, but again, having two institutions involved, with identical credentials and the same website, seems to be part of the cause (as mentioned by others above).
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You might try the following in your original data file to revive your Discover accounts-
Quicken maintains an internal dataset of financial institutions (FI) that is supposed to contain only active FIs. When all accounts from an FI have been deactivated, the FI is supposed to be deleted automatically from the list. I had been experimenting with Kohls trying to reactivate it and after reading your post looked at the hidden FI data set and found that FIs are not being deleted when all of the FI accounts have been deactivated. This can cause problems by allowing outdated FI login processes to remain and prevent new processes from being stored in the FI dataset.
Step 1 is to deactivate all Discover related accounts, including any hidden accounts and delete the FI and Account Number info from Account Details in those deactivated Discover related accounts.
Step 2 is to open Tools>Online Center. Hover the mouse over the "C" in Contact Info and press/hold Shift + Ctrl + F3 and click the "C". You will get a pop-up window called FI Action Required, the hidden FI dataset list.
Step 3 is to review that list of FIs and delete any that are not activated for Online Services. Do NOT delete any active FIs. If Discover or other old unused FIs are still in that list, the following step might work after it/they has/have been deleted.
Step 4 is to close and reopen Quicken. Then use Tools>Add Account to LINK your existing accounts to Discover. Again, use LINK not Add.
Because you have 2 types of accounts, I'd suggest first trying the one that recognizes both account types. That should speed up OSU by eliminating an FI login. If you get some duplicate transactions downloaded, use the register sorting option by Order Entered which will allow you to more easily discriminate the older duplicates from actual new transactions.
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Thanks for that @markus1957 - I followed your steps and didn't see any FIs to delete. I also deleted the FI and Account Number info from Account Details, which I hadn't done before. I was able to add the accounts but again ended up with the dreaded red circles.
Clicking on the circles and following the process resulted in the CC-800 error again. ☹️
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Hello @GermanBlueRam,
There is currently a known issue with CC-800 errors that won't resolve. It has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
Per the alert, if you are encountering this issue, please contact Quicken Support directly so they can gather the information needed to investigate the issue further.
Thank you!
(Ticket #11176661)
Quicken Kristina
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You may be caught in that CC-800 issue now for your data file, but the fact that it works in a new file indicates it's datafile related. probably an issue with Quicken servers or cloud data sets linked to your file as opposed to the integrity of your file but related to your file in any case. CC-800 is a problem where Quicken is trying to link one of your cloud datasets to your data file but can't.
If you want to try a more radical approach, use the File>Copy, Template option. This will make a copy of your current file but disconnect all online services. You won't lose any file history, but you will have to activate online services for all of your accounts. The template process creates new file markers to link your data file and a new cloud dataset.
In theory you should be able to reconnect the Discover accounts like you did with your new file because the cloud will see the template copy as a new data file. During the copy process choose a new name for your file so you won't confuse the cloud data sets in the future with the same or a similar name.
Or you can wait for Quicken to fix it which could be a while.
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@markus1957 - I decided to try your more radical approach, and it worked! I had to spend a little bit of time minutes reactivating (and in some cases reauthorizing) my accounts with Wells Fargo, Synchrony, Chase, BMO, Schwab, and Wells Fargo Advisors, in addition to Discover, in the new file. But I have tried a couple of OSUs afterwards, and there have been no errors. I had to delete a couple of already recorded transactions from BMO and Wells Fargo Advisors with the first download for each, but that was about it.
It seems that Quicken technical support should be able to figure out the underlying "datafile related" problem, based on your facts and my experience, but in any event I very much appreciate your suggestion. My fingers are crossed that the problem is fixed for good, and I'm not going to try changing my Discover password again. 😉
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The ongoing issue with Discover card transactions not downloading seems to have finally been corrected, at least for me. Without doing anything on my end, the missing 6 weeks worth of transactions downloaded this morning. Hopefully this will continue to work for a while.
I did open a trouble ticket with support 7 days ago, maybe they found something.
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my discover card and bank mystically fixed them selves today on 07/26 after I activated online setup
No more cc-800 error
thank god it now works I still have idea if it was a discover or quicken problem.
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I still think the cc-800 has some thing to do with discover bank and discover card having two different activation websites.
If i activate my discover card on the discover card website only my card shows up If i activate on the discover bank web site both the checking account and the card show up.
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I performed a One Step Update today and all my Discover Card transactions that hadn't updated or reconcilled since 6/24/2024 appeared today so I think the issue has been resolved. Make note that this took place with my Discover Card set up under the Discover Bank account, along with my checking and savings accounts.
Could someone from Quicken please chime in and let us know that the issue has in fact been resolved and what was done to correct it. Thanks in advance!0 -
I graduated this evening from a 800 code to a 502 code, can't establish communications. Try again in a few hours.
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OK, so yesterday my transactions were stuck again. Discover card transactions for the last 2 days appear on their website but didn't download to quicken again, although the online balance is up to date. So, here's what I did. I deactivated online services from the credit card only, changed the finacial institution to Discover Card, and set up online services again.
This time it downloaded the missing transactions. This didn't work 2 weeks ago but it worked for me today.
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Ok the 800 code is gone but still no transaction download even though the account says it is updated and the online balance updates. Deactivated and reactivated the account at Discover Bank with the same result. Tried connection to Diascover Card and Discover Card Account but my card not located as it is in the same account as my Discover Bank account. I wish I had never combined them and doubt if there is a way to change that.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.
(CTP-10602)
-Quicken Jasmine
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If you have a few minutes, consider creating a new file (just to play around with) and see if you can successfully add and activate your Discover accounts. If you can, the issue might be with your data file, as @markus1957 explained earlier.
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Creating a new file did not work for me. Discover has my Bank and Credit Card accounts combined. I cannot link them in Quicken to anything except "Discover Bank". "Discover Card Account Center" does not find my card account, only "Discover Bank" does. This left me with the correct ending balances but downloaded transactions only for Banking. Credit card transactions did not download, even though the online balance updated showing that there were transactions to record. So, I just left it alone to resolve itself (not deactivating and reactivating), since others had noted previously that it began working for them. After three days of routine OSP with credit card transactions, I was surprised when they downloaded today for the full month of July. FYI, I then opened my original file, ran OSP, and the credit card transactions also downloaded, indicating that it was not an issue with my data file.
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I too have had the "No updates and No Errors displayed" issue for over a month, and I did all the resets, deactivate then activate stuff, but nothing worked. At this point I no longer care whose fault it is, but until it is resolved, there will be no Quicken renewal and no Discover Charges. If I wanted to manually enter everything I would use pen and paper instead of Quicken. Additionally, I have started to look at Quicken alternatives.
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Have not been able to download for 2 weeks now….it is now Saturday 8/10….does Quicken have a solution yet?
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I have been good since July 24, but hopefully Quicken can diagnose the problem for others. As mentioned by someone else earlier, it's also unfortunate that the Discover website doesn't offer manual Quicken file (.QFX) capability, as an interim solution.
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My Discover problems have just started. My last successful download was August 10. Since then I have been getting a CC-502 error and attempts to reset the account have led to its disconnection and unavailability in Quicken with no way to reconnect it because the "Discover website is unavailable". I too am surprised and discouraged that the Discover website no longer provides for a Quicken download format; that has always been a fallback option when the Quicken servers could not communicate with the Discover servers. I have learned to wait and see when this type of situation occurs … eventually after a few days (or weeks sometimes) things get resolved.
By the way, a second Discover account that we have is still processing fine in Quicken … imagine that! We have 3 credit cards in the 2 accounts (no savings or checking). the account with 2 credit cards is having this problem.
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My accounts are all working again and have been for several weeks now using Discover Bank for my checking and savings accounts and Discover Card for my credit card. All transactions have downloaded to Quicken Classic and balances are correct.
It would be nice if someone from Quicken Support would chime in and let us all know their perception and status of the issue(s) that have been reported here the past months and what the resolution was to correct it. As I mentioned in one of my earlier posts, there was a similar issue with Citibank awhile back that lingered for weeks until things magically started to work again and no explanation was ever provided. Inquiring minds want to know! ;-)
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My downloads are continuing to work (after the procedure I went through as mentioned above - probably not appropriate for most) - but my savings and credit card accounts are both using Discover Bank.
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Both of my accounts have always used Discover Card as opposed to Discover Bank since I only have credit cards with Discover. Still no luck!
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Re: jrruss I, too, would appreciate hearing from Support on this ongoing issue. For many of us, it's been months and months of frustration and not only no resolution, but no word from Support. Come on Quicken!
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Sent in my problem report. Time to move this issue up the priority list.
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I noticed my Discover credit card stopped working for both my wife and my account this week. The bank account seems to be working OK though.
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Noticed this issue, with Quicken unable to download my credit card transactions, pop up last week or so. Exactly as others described above. I just tried resetting the account, and after trying to log back into Discover through Quicken, it refuses the connection and has removed the pre-existing online access connection. This was linked to "Discover Card."
Wasn't working before, now definitely won't work. 😂
I also have a Discover Bank account, but that seems to work fine. That one is linked to "Discover Bank."
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