[Resumed] Thrift Savings Plan (TSP) and Quicken Mac, $0 balance and download failure

Thompsoe85

Quicken still connects and claims success, but I still end up with a zero balance.
TSP is not the problem. I am able to download the numbers with USAA and Credit Karma. Not a problem with them.
Only Quicken. It can be done.
Why are you not doing it?

vrewick

Just checking in to keep the discussion active. Q is downloading account information, but it still has the issue with rounding "errors" and creating a new security every time it accesses the account.  Note: the "additional" securities cannot be deleted because per Q "These securities are used by active transactions and cannot be removed."  Anybody having the same issues?  Or, found a fix?

Thompsoe85

I still can't get anything other than a zero dollar balance. I am paying for a subscription and I expect poor programing to be fixed in a timely manner

jacobs

@Thompsoe85 You can certainly post your complaints here, but it would be more effective for people to contact Quicken Support and press them for progress on this issue. There's nothing anyone in this forum can do to help get it resolved, and the programmers aren't seeing complaints posted here.

Nick_00017

my TSP is back to zero again as well. i would really like to have consistency in this. Can you provide a way to rapidly/easeily manually update the balance

DrKGB

So, interestingly, TSP downloads are now working for my TSP account but not my husband's. So bizarre. I've double checked that I have the same settings for both and tried creating a new account entirely for my husband's TSP, but his just still just comes in as a zero.

Thompsoe85

This is an ongoing problem. This thread is recent. Some have been battling Quicken for years over this bug. I keep calling for help and get the same old tired "it's being worked". I pay for this subscription and I expect results. So far nothing.

Thompsoe85

Still trying. Fail. This has been going on for years. Fix it.

Quicken Jasmine

Hello All,

We have received word that our teams believe this issue has been resolved with the latest Quicken for Mac update, Version 8.1.1. Please attempt to update your accounts and let us know!

You can view the alert here.

Thank you!

Brian148

Not working again for last 3 days on version 8.1.2.

gdub111

I can confirm not working on version 8.1.2. Here is the error message received:

This connection failed, and will not update:

     Thrift Savings Plan(xxxx@xxx.xxx) - Connection to institution timed out.  Please try again.

To retry the failed connection, you'll need to start a new update.

Timeout errors are frequently caused by institutions that are experiencing unusual load or blocking connections during peak times.  In these cases, you should try again later.

Quicken Jasmine

Hello @Brian148 and @gdub111,

Thanks for coming back to let us know. I am sorry to hear that this issue is still occurring for you. I have sent this information over to my team!

Would you mind navigating to Help > Report a Problem to send over more current logs for this issue?

Let me know once you have done so!

(CTP-12906)

Brian148

Sent the feedback report. BTW the report window locked up when I tried to attach a png picture of the error message, I think I've run into that problem before.

Mac Mini M2 Pro running latest Sequoia and Quicken for Mac version 8.1.2

gdub111

ok, error logs sent to quicken

Brian148

version 8.2 still the same error.

Bill Newton

Same for me too in version 8.2.

gdub111

I can concur - still same error; quicken unable to connect with thrift savings plan in version 8.2.0

Kathy P.

Same here. For the last 2 days not able to connect but able to through USAA and going to the TSP website.

rogersda

Error message as follows. This has been going on for a while now.

An unexpected error occurred.

Please try again later.

Care Code: FDP-102

Details:
FI_TIMEOUT
Retry. Retry. alightPersonSessionToken not found in response.

rogersda

Adding system information:

Quicken Version 8.2.0 (Build 802.57256.100)

macOS 14.6.1

Quicken Kristina

Hello @rogersda,

Thank you for letting us know you're also seeing this issue. I merged your post with the ongoing discussion of the issue.

The issue has already been reported to the proper channels for further investigation and resolution. If you would like to contribute to the investigation, the please follow the instructions in this earlier post (linked below):

https://community.quicken.com/discussion/comment/20487863#Comment_20487863

Thank you!

tryerson43

Problem sill exist with Version 8.2.0 (Build 802.57256.100). Hasn't work for over 2 weeks and I have sent the report to Quicken. Here is the Error. Please advise when this problem is supposedly resolved

Screenshot 2025-04-27 at 9.41.13 AM.png

Chris_QPW

https://community.quicken.com/discussion/comment/20488382#Comment_20488382

Just a general note. Financial connection problems are seldom related to the version of Quicken you are running. After all, with an "unchanged version" the problem came up, indicating that the problem is on a server or at the financial institution. As such, one shouldn't expect these kinds of problems to be fixed just because a new version of Quicken is released.

And as for an estimate of when it will be fixed. Not only is it against Quicken Inc's policy to state such things, but I also personally don't believe that they have the insight to do so.

Quicken Inc pays Intuit to maintain the transaction downloading services. So, they are a customer of Intuit, and they can request all they like, but like you, at the end of the day they are a customer. And since Intuit used to own Quicken, we also have an insight into their policy about giving estimates. They don't do that either.

But on top of all of that, the most likely reason for this problem is the TSP changed something. Which probably means that Intuit has to work with TSP do resolve the problem, and you can pretty much sure they wouldn't be in a hurry to work on a "Quicken connection problem".

zignice

All that said, this problem has existed for quite some time. As OP stated, other software makes the connection with no issues. I use [Removed - 3rd Party Software], and even it has no issues pulling TSP data. [Removed - Speculation]

Brian148

Should we expect an announcement when it is fixed again or do we have to just keep trying every day? It is a little hassle to disconnect and then reconnect only to get the same message after entering user name and password and then going through the slow 2 factor authentication process only to get the same old failure notice.

Quicken Kristina

Hello @Brian148,

Thank you for letting us know you're also seeing this issue. To answer your question, a Community Alert was created for this issue recently. I recommend that you bookmark the alert so that you'll be notified of any updates, once available, and know when the issue is resolved.

https://community.quicken.com/discussion/7962259/updated-5-14-25-thrift-savings-plan-fdp-102-185-cc-502

I hope this helps!