Barclays Bank Accounts not downloading
I've been getting connect errors with Barclays since they combined their cards, savings ..
I get the following error when I try to download .. even though I DO NOT have Barclay cards, they direct both cards and savings accounts to the Barclaycard website …
We were unable to connect to Barclaycard.
Please try again later.
If this issue persists for more than 24 hours, please contact Quicken Support and report this error code and institution name.
Care Code: FDP-163
Comments
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Hello @flyfishertn,
When Quicken's financial data platform (FDP) is unable to connect to your bank account for recent transaction information, you’ll receive a message with an FDP-163 error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You may follow this link to access a FAQ that provides more information.
As per the FAQ: If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.
I apologize that we could not be of more assistance.
-Quicken Jasmine
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same problem here. i try multiple times but Quicken keeps going to the old website link, not the new one.
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Click "start over" when it comes up with the failure message. Select "Barclays Bank Delaware". That will take you to the CC login however there seems to be a bug; it doesn't show the bank accounts (only CC accounts).
You may not get the "Start Over" button if you don't have credit cards. This is a bug in Quicken; I get "Start Over" with my wife's login (she has CC and a savings account) I just get a Quicken "try again in a few hours" error with my (new) CC login; I don't have any credit cards. The same applies to the "change your password" message which is what you get with the old login (no, changing the password is not even possible!)
Clearly Quick needs to fix the bug which causes "online setup" to use the old information (the old URI) and not simply keep using it. To fix it change the "financial institution" field to Barclaycard or delete it; the former gets the correct web site the latter gives you the full choice.
Clearly Quicken needs to fix the bug where even if the login is entered correctly if it doesn't find any accounts there (because the list does not include the savings account) Quicken needs to display a meaningful message.
Clearly Quicken needs to remove "Barclays Online Savings" as a financial institution; Barclays have removed it (as we all found out the hard way!)
Clearly Barclays needs to fix savings/bank account downloads so they work with Quicken; they used to work.
Clearly Barclays needs to fix their customer support to not require waiting for 40 minutes followed by a timeout. Incidentally the credit card telephone support works but, guess what, despite the unified login the credit card guys won't help with the savings account. They will transfer you directly to the savings guys with the assurance that it is a direct transfer. Guess how long the wait is! (I don't know, I gave up after 30 minutes.)
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It has been inoperable for 6 days now. What is up with lack of meaningful support? Sure am glad I just renewed subscription for another year of abuse!
Seriously, seems like Quicken/Intuit should contact and work with Barclays to remedy this situation or maybe even Barclays should work with Quicken Support to remedy this situation.
BTW, if you can successfully directly log into your account on Barclays and you go to the transaction register and select any range of dates to downlod, a .qfx file is not created and not downloaded so even that is not an option.
CIT Bank has higher interest rates but on that note, CIT Bank through quicken requires an access code (text or email) every time you do a one step update to download to quicken. Insane!!
Frustrated with the entire situation. Perhaps Quicken should come up with a rebate to customers when connections don't work after 3-4 darys. It has been SIX days now!!
Rant over …..
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Barclays changed the way you log into your account to get to savings. I received this a week ago. I guess the Quicken Support team needs to make a change to how the authentication works…………..
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Mouse on a treadmill again!!
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Still no resolution with Barclays savings account downloads … 8 days now …
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I informed Barclays that they need to update their Quicken link with the new Barclay app & website protocols. Barclays: Thank you for contacting Barclays. I assure you that your message will be forwarded to our corporate office and the proper actions will be taken to resolve this matter.
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Thanks for reaching out to them.
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Thanks cowguy … how did you contact them? And I’ll do the same …
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I was thanking gnome90 for calling them.
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OK … maybe they’ll get on it …
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STILL not working!!!
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Absolutely ridiculous that both Barclays and Quicken can NOT solve this issue.
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I just filled another complaint with Barclays today. This is my 3rd time attempting to get this issue resolved, and each time I am told that they don't know when this will be fixed. I also spoke with Quicken, and they are aware of the problem, but again no estimated time until it is fixed.
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Thanks for staying on this !!
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I called Quicken today, 11/15/2024. The answer from Brian was "nothing can be done", "the issue is known", "once a ticket has been submitted, there is nothing more that can be done." Amazing… we are Stuck a loop that goes nowhere.
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Hello All,
Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.
This issue has already been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
Thank you!
(Ticket# 11342593/CTP-11259)
Quicken Kristina
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Today is 11/22/2024, I called Barclays and they acknowledged the sync issue with Quicken. "No ETA. Management is aware and working on it". The customer service rep said they have not be told what the issue is. I put in a ticket. Assuming the issue is with Barclays, I just cannot understand how a bank can make changes and not partner with Quicken to ensure the changes are seamless.
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today's date 11/27/24. I have been trying for weeks to get Quicken to "re-establish" it ability to connect with Barclays, since Barclays changes in mid-October. Continually get message that the Barclays website is unavailable. After email exchanges with Barclays online portal telling me to call into Barclays cust support to resolve this issue and previous long hold times, I got ahold of a Barclay's agent today who was completely uninformed about any issues with Quicken and told me that since Quicken was a third party I needed to contact Quicken to resolve any issues (issues which started with the Barclay's change ~6 weeks ago). I have been sent in circles by Barclays several times now and have been promised a call from a manager. We'll see what that may yield; meanwhile, no access via Quicken.
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Yes, I've also escalated this at Quicken and still no progress AFAICT.
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Thanks folks … sure is frustrating …. Have a blessed Thanksgiving!
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As of today (12/02/24), the problem with connecting my Quicken to Barclays still exists. Guess I will have to continue to go online and pull down my Barclays statement, then enter the transactions manually into Quicken.
Hope this gets fixed soon.
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As of 12/3, called Barclays. Problem still exists - no estimated time when it will be fixed. The agent did create a new ticket for me. He said the more customer tickets opened may help expedite the issue.
It's time to start sending emails to Barclays Executives:
James Capolongo, Head of Banking at Barclays US Consumer Bank
Stephen Flaherty - CTO and Head, Group Technology Infrastructure Services Barclays PLC
Per ChatGPT - Barclays Corporate Banking's email format typically follows the pattern of firstname.lastname@ followed by domain name barclays.com this email format is used 94% of the time
I’m also planning to start transferring Barclays funds to other institutions that have similar or better savings rates and a positive digital experience including Quicken download (CIT Bank, Bask Bank, Evergreen Bank have all been overall positive for me).
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There is also the issue I've discovered of NOT ALL transactions being downloaded in the past!
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Hello All,
Our teams continue to work toward a solution for this issue, though we do not have an ETA available at this time. Please continue to follow the Community Alert for any and all updates and information as they will be posted within the Alert as they become available.
Unfortunately, we do not have any further information available beyond what has been posted there.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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[Removed - Disruptive]
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This is getting to be a big problem now that we are approaching Tax Time. We need downloaded info to make 4th Quarter Tax estimates. The last workable download for my Savings and CD Accounts was 9-30-24. Now we are behind by two months of Data. I expected better service form Quicken and Barclays Bank.
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Agree. Also, the manual download of transactions in a QFX file will NOT import either! BIG problems for tracking a Barclay's account in Quicken right now!
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I'm running Quicken Classic Deluxe on Mac. Just a couple minutes ago (6:23 pm EST December 9, 2024) I was able to reconnect my Barclays account to Quicken for downloads.
I wasn't able to do it on December 8, 2024.
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