Barclays US - New Website
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I changed my password (again) on the Barclays website. I can log on directly and "do business" however there is now a different error code that I received when I try to reconnect my account in QMac to the selection titled "Barclays Online Banking - US" that, like the others point to "cards.barclaycardus.com".
Now getting following:
Please try again later.
Care Code: FDP-101
Details:
CP_SCRIPT_ERROR
com.jayway.jsonpath.PathNotFoundException: Expected to find an object with property ['data'] in path $ but found 'java.lang.String'. This is not a json object according to the JsonProvider: 'com.jayway.jsonpath.spi.json.JsonSmartJsonProvider'.It is looking like neither Quicken/Intuit or Barclays can figure out who needs to do what!
I started moving my $$$$$$ out of Barclays to CIT Bank but have discovered that CIT Bank forces a verification pin every time you perform a "one step update" which is another issue that one gets the finger pointing at who needs to do what to resolve that issue.
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I spoke with both Quicken and Barclays for the 3rd time, yesterday. They both created new cases related to the Quicken downloading of Barclay's accounts. They said that it is an ongoing issue that they are trying to resolve, but still no ETA.
Unfortunately, many of the HYSA banks are now requiring 2 step verification, which causes an issue when using One Step Update. I have contacted the banks about this too, and the suggestion has been to remove 2 step verification if possible. If the bank requires it, you will need to enter the code each and every time you do a One Step Update.
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i tried that as well & got the same error. if you look in the qfx file the "financial institution" info is "demo bank" so Barclays clearly has some work to do. [Removed - Speculation]
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I have been having the same issue since mid-late october
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Just adding that I also have a savings account only. Was forced by Barclays to re-register my account; forced to change to a new unique username; forced to provide my complete account number with other PIN - after several attempts finally was able to get the account registered and logged in. Now I need to set up Q again and am getting the "Sorry. We encountered an error. (It's not your fault.)" message from Q. Hoping to understand a resolution to this issue?😕
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Welcome to the club. We've been waiting in line for about 6 weeks.
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Hi All, we have been notified that this issue is resolved. Can you please try connecting again and let me know if you are still experiencing this issue? Thanks!
Quicken Janean
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I am still getting the error. “Sorry, we encountered an error. It’s not your fault.”
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Nope…
FDP-101 on Barclays Online Banking-US
FDP-163 on Barclays Bank Delaware
FDP-163 on Barclaycard
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No, still getting the "Sorry, we encountered an error. It’s not your fault."
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Same error/errors as mentioned by previous posters.
Tried all 3 possible US connection options as well: Barclays Bank Delaware, Barclays CC and Barclays Online Banking - US. Same results.
Also immediately verifed that my Barclays web connection still works fine.
Savings only customer here, not credit card.
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No luck here. Importing a QFX file from the website also continues to fail.
Not even sure which institution I should be selecting - I only have a HYSA account. I tried Barclays Bank Delaware and Barclays Online Banking - US.
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Also still getting the error as well.
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like the others, I am still getting the same errors
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Me, too. Can't connect, Error Message FDP-163
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Nope. "Not my fault. . ."11-21-24 2:05 PM CST
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Thanks for letting me know. I have let the team working on this issue know so they can look into this further.
Quicken Janean
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Still getting the cc-511 error code when I try to add another Bar account to Q.
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Still have issues!!
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same…. connection error
There is a new logo on the app and I used the same via Quicken. Failed to connect.
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After multiple calls with Barclays and Quicken, still nothing is working. Direct Connect is giving a CC-502 error and,
Web Connect directly from the Barclay's site is also erroring out.
It absolutely amazes me that Barclay's would rollout such an incompletely tested update, and they have not dealt with getting this fixed in nearly 6 weeks!
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I spoke with Barclays again today, and they claim that it is up to Quicken at this point. They claim that they have done everything possible. Still no downloads!
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That sounds half true - Quicken doesn’t even seem to know which site to connect to. But I still see “demo bank” in the Barclays QFX file so they haven’t exactly done “everything” possible. Getting 2 systems to talk to each other is a headache and quicken needs to do this dance with so many financial institutions… not making excuses for them. Just feeling sympathetic.
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I'm not a sympathetic as you. I have been using many Barclays accounts for over 10 years now, and I have never had an issue with Quicken downloads. Barclays should not have rolled out a new logon method without complete testing. As well, it has now been about 6 weeks since the transition, and still no one at either Barclays or Quicken appear to know what's going on.
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And, I attempted to log on to my Barclays Savings account via Safari browser yesterday (Friday) and after entering my valid logonid and password received the following message:
"Your account is currently restricted. Please contact customer care at 1-888-710-8756 Monday to Sunday, 8:00 am to 8:00 pm ET for assistance."
Their "security" department doesn't open again until Monday so zero access to my account until I get through to their security department.
Most likely caused because of all of the unsuccessful attempts to access accout via Quicken. Or, perhaps they noticed the large amounts of money being transferred out to another financial institution.
I will contact them on Monday morning and after they reestablish my access I will finish draining my account with them.
This situation (six weeks of no access via Quicken) is totally unacceptable regardless whether Barclays is at fault or Quicken is at fault. 🤐
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