Bills & Income freezing

philliesphan0880
philliesphan0880 Quicken Windows Subscription Member ✭✭

I have an issue where my quicken freezes when I click access Bills & Income. I have to delete task in task manager to kill quicken session and when I reopen I run validate.. Validate always says it found and repaired a reminder. then I can operate in that session. The next time I use that data file, the same thing occurs.

Any thoughts?

Answers

  • philliesphan0880
    philliesphan0880 Quicken Windows Subscription Member ✭✭

    this is validation message I get. It seems that validation never truly removes the bad record. When I look at reminders, I see nothing odd or missing.

    Validating your data.
    Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders.

  • mmmr
    mmmr Quicken Windows Subscription Member ✭✭

    exact same issue. seemed to start after my Citi card could finally download again, but pure speculation that the two are related.

    issue reappears every time i sync accounts and bills. only way to get back into Bills & Income is to repair via validate > jump in to Bills & Income before the next sync. once the next sync occurs, the freeze starts again :(

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @philliesphan0880 and @mmmr,

    I know that you both mentioned attempting the validate process as a troubleshooting step, however, I would like to provide the full instructions for validating and super validating your file. I recommend that you save a backup file before performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    -Quicken Jasmine

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  • philliesphan0880
    philliesphan0880 Quicken Windows Subscription Member ✭✭

    Just to not I tried this before and just tried again. The issue still happens after following each step exactly

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Did any of the Validate or Supervalidate runs display any error mesages?

    How big is your Quicken data file, in KB or MB, as indicated by Windows File Manager?
    Does your data file grow by many megabytes every time you start Quicken?

    Please ty this:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update. Attempt to access Bills & Income tab again.
    4. If it still hangs, call Quicken Support on the phone during posted hours of operation and request help.

  • philliesphan0880
    philliesphan0880 Quicken Windows Subscription Member ✭✭

    it displayed the same message that bill reminder damaged and was fixed. file is only 10mb

    Note I can open bills and income reminders from the tools menu or hitting ctrl J only the bills and income in the dashboards locks up quicken

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    That Validate message about a damaged reminder having been fixed may be a red herring.
    I suspect that it doesn't really do anything, especially if you get the same message every time you run Validate.

    Use Tools / Manage Bill & Income Reminders and review the entire list.
    Can you find a suspicious reminder, one that's been giving you problems when you're trying to execute it or that indicates a status of Done?

    You may have to fire some shots into the dark and listen for "Ouch!" … create a duplicate of (pick one) any reminder and then delete the original. Now go into the Bills & Income tab and see if it starts correctly or not …

  • pmill
    pmill Quicken Windows Subscription Member

    I have the same issue. Super Validate returns "Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders."

    I deleted all of my scheduled transactions and got the same results with Super Validate. I have no scheduled transactions in the Bill, Income and Reminders tab yet Quicken continuously states it found a damaged scheduled reminder and removed it.

    How does this get fixed?

  • mmmr
    mmmr Quicken Windows Subscription Member ✭✭

    thank you for the suggested steps, but I had previously performed all those steps before posting my comments, and once again tried. the same issue persists. it would be helpful if more verbose error logging were available to support troubleshooting and the ultimate identification of the problematic reminder/bill(s)

  • philliesphan0880
    philliesphan0880 Quicken Windows Subscription Member ✭✭

    my experience is it "fixes" it partially but doesn't remove it. I still have a phantom record in another datafile that was "removed" and every type I validate it creates a new account and the onesided transaction again.

  • gayblazejr
    gayblazejr Member ✭✭✭

    I have had this issue for at least a year. Just did the copy-your-file routine and it wiped out my password vault. But still got the same error message about a damaged scheduled transactions. I have none - stopped using this troublesome feature long ago.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    If the Validate/Super Validate did not correct the issue, then the next step is to restore a backup from before the issue started (if possible).

    Please let me know how it goes!

    Quicken Kristina

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  • philliesphan0880
    philliesphan0880 Quicken Windows Subscription Member ✭✭

    restoring from a backup does not solve the issue we are all having nor will it keep it from occurring in the future . I have been experiencing this issue for so many months that to go back far enough would mean rebuilding my accounting for almost the whole year

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @philliesphan0880,

    Since it's been going on long enough that restoring a backup isn't a viable option, the next thing to try is creating a copy of your data file, which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

    If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates. Note - If you believe older data may be causing the issue, you would "shrink" the file by adjusting the date range to exclude that older data.

    It's important to know that all online services will be disconnected in the copied file, and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID. Please check to make sure the issue is resolved before reconnecting everything.

    If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

    Thank you!

    Quicken Kristina

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