Bills & Income freezing

philliesphan0880

I have an issue where my quicken freezes when I click access Bills & Income. I have to delete task in task manager to kill quicken session and when I reopen I run validate.. Validate always says it found and repaired a reminder. then I can operate in that session. The next time I use that data file, the same thing occurs.

Any thoughts?

philliesphan0880

this is validation message I get. It seems that validation never truly removes the bad record. When I look at reminders, I see nothing odd or missing.

Validating your data.
Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders.

mmmr

exact same issue. seemed to start after my Citi card could finally download again, but pure speculation that the two are related.

issue reappears every time i sync accounts and bills. only way to get back into Bills & Income is to repair via validate > jump in to Bills & Income before the next sync. once the next sync occurs, the freeze starts again :(

Quicken Jasmine

Hello @philliesphan0880 and @mmmr,

I know that you both mentioned attempting the validate process as a troubleshooting step, however, I would like to provide the full instructions for validating and super validating your file. I recommend that you save a backup file before performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!