Quicken Changing Opening Account Balances - Nov 2024

TSKinSV
TSKinSV Quicken Windows Subscription Member ✭✭
edited November 2024 in Errors and Troubleshooting (Windows)

This morning when I opened Quicken, my main checking account opening account balance was negative and I was certain I had a positive balance. This account has been in quicken for over 20 years. There had been no new transaction for a few days, and I had a positive balance the last time I looked. A friend had a similar problem with a credit card account in quicken just a couple of days ago. I helped her figure out what was wrong and found the opening balance was changed. It took us a while to figure out it was the opening balance as we started looking at month by month recent reconciliations as I thought a cleared transaction might have been deleted. But today, since I saw her problem, I loaded a backup quicken file to temp location and opened it, sure enough the opening balance was different. Changed the open balance back and now have correct current balance in my account. I wanted to bring awareness that this is happening in case you face similar problem. Quicken support is closed today so will have to report it to them tomorrow.

Tagged:

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @TSKinSV,

    To assist with this issue, please provide more information. Is this happening in a manual account or one that is connected to a financial institution for download into Quicken? If it is a connected account, is it connected via Express Web Connect (EWC), Express Web Connect+ (EWC+), or Direct Connect (DC)?

    If this is happening with an account that is connected in Quicken via EWC or EWC+, then it's a known issue. Please see this article for more information:

    https://www.quicken.com/support/why-did-my-opening-balance-change-after-changing-ewc-quicken-windows/

    If this is happening in an account connected via DC or a manual account, then it is most likely being caused by a file-specific issue.

    To check what connection method your account uses, go to Tools>Account List, click the Edit button next to the account name, then click the Online Services tab.

    FI name and connection.png

    If you see a set up now button, then the account is not connected/manual.

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @TSKinSV,

    I haven't heard from you in a while. Do you still require assistance?

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories