TD Bank Online Banking: Data download has been disabled by TD Bank due to technical issue.

adamwadesmith

For the last few days I've received the following error on Quicken for Windows version 27.1.61.17:

TD Bank Online Banking
Data download has been disabled by TD Bank due to technical issue.
We are working with the FI as they work to resolve the issue.

Is the "technical issue" still ongoing, or has it been resolved and I need to do something to clear the error?

Thanks,

Adam

mjm106

I've been having the same problem for the past two days. Any update would be appreciated.

Quicken Anja

Hello @adamwadesmith & @mjm106,

We appreciate you both bringing this issue to our attention!

I checked both your accounts internally, but do not see any internal errors occur.

If you don't mind, could you please provide a screenshot of the in-product error you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

mjm106

Here's the screenshot of the error message I just received.

CorkTheElder

I am getting the same message although it seems that TD is actually transferring my transactions.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

(CPT-12257)

MWeaver

I, too, got the same message today.

While my checking and savings account data were not downloaded, the data from my credit cards were downloaded.

Looking forward to update and resolution.

thanks!

Laserjock

I have had the same problem for about the last week or so.

mjm106

I'm still getting the error message. I did not submit a problem report as suggested by Quicken Kristina. We've reported it here, so why do we need to faff around with attaching log files and a sanitized copy of our data file?

Quicken Kristina

Thank you for your reply,

Help>Report a Problem is in your Quicken program.

We ask for logs because it is data that our teams need to gain insight into the issue and help track down the cause.

A sanitized file provides our teams with a copy of a file that is experiencing the issue and which has had all personal data removed. It is helpful for investigating some issues, especially if the problem is difficult to replicate.

Thank you!

(CTP-12257)

Margaret Story

I'm having the same issue. Also it says I've no transactions to download in my Discover Card Account. That is not correct. I've reported the problem as Kristina suggested. Hopefully this will be resolved faster than the TD Bank issue last year.

The Big Apple

Same issue here, however, even though it says it's disabled, it is downloading transactions, so it seems like the "error" is the "error". I only have a checking account at TD Bank that is being downloaded, using Express Web Connect+.

Don Piper

I am getting the same error message. No transactions posted to my TD bank accounts (checking and savings) on or after 2/10/25 have downloaded.

Gary R

Today is 2/24—-When will this issue be resolved?

It's been two weeks

Quicken Kristina

Thank you for joining the discussion @Gary R,

The issue is in work. Currently, we do not have an ETA. No updates are available at this time.

Thank you!

(CTP-12257)

Quicken Kristina

Hello All,

We just received an update from the team working on this issue. They said it is a problem in the runtime.dat file. To correct this issue, please run One Step Update. If the issue persists, follow these steps:

1. Rename the runtime.dat file found at C:\ProgramData\Quicken\Inet\FILENAME\. (For example, add a 1 at the start of the file name, so that it reads 1runtime.dat.)

2. Run a One Step Update (OSU) again to confirm the issue is resolved.

Note - The Program Data folder is hidden by default. If you need instructions on unhiding the folder, you can find instructions on Microsoft's support site.

Please let me know how it goes!

mjm106

I hope this is fixed in the next Quicken update. I'm not going to faff around trying to find and rename a hidden file on my computer. It's Quicken's responsibility to fix this. Fortunately, my two TD accounts updated this morning, but I'm still getting the error message.

Laserjock

Just reran one-step update and problem still there. Closed Q. Went through above recommendation and finally found runtime.dat in folder

c:\ProgramData\Quicken\Init\Qdata in case any else has problem finding it. Renamed runtime.dat as suggested and reopened Q and reran the one-step update. Worked fine this time. Incidentally Q ran an update when I restarted so now running R61.21 Build 27.1.61.21.

Pinot83

Renamed the runtime.dat as suggested. One Step Update ran normally as it has been doing, but still no transactions downloaded. When I try to reset the account I get the following which I have been getting since this problem started.

Quicken Kristina

Hello @Pinot83,

Thank you for letting us know you're seeing this error message when you try to reset your account. To troubleshoot this issue, please backup your Quicken file, deactivate the problem account(s), then navigate to Tools>Add Account and follow the prompts to reconnect your account(s). Once you get to the Add/Link screen, please make sure to carefully link the account(s) to the correct Nickname in Quicken.

If you are unable to connect and download transactions after following these steps, then, as the error message indicates, please wait a few days, try again, and if the issue persists, reach out to Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!

Pinot83

Thank you for your prompt reply, Kristina. As suggested, I deactivated, reactivated, and linked my accounts. However, transactions were still not downloaded during the One Step Update. Attempting to reset the account generated the same error as above which I had been getting for several days.

What DID work was selecting "Add Account" in Quicken (without deactivating the accounts) and going through the process as if adding new TD accounts. That caused a TD authorization window to open in a browser in which I provided account permissions. The accounts it discovered were linked to the existing accounts, and everything is now working as it should.

Pinot83

After rereading your suggestion I see that you recommended Deactivate and "Add Account," not Deactivate and Activate. Exactly right. My mistake.

Quicken Kristina

Thank you for the follow-up @Pinot83,

I'm glad to hear everything is now working as it should!

If you need further assistance, please feel free to reach out!

mjm106

When will the error message go away???? My TD accounts seem to be updating correctly, but I'm really tired of seeing that error message about data download being disabled.

tcrow409

And to add to the list of issues with Quicken one step update, now my Discover card is giving an error message indicating 'the associated accounts can't update right now. We are investigating the issue' and yet, all transaction are being downloaded, for now. Come on Quicken, get your act together!!

Quicken Jasmine

Hello Everyone,

We are actively investigating this issue further and would like you to try these steps again, now with an additional final step:

1. Run One Step Update (OSU) first to see if the issue resolves.
2. If the issue persists, rename the runtime.dat file located at:
   C:\ProgramData\Quicken\Inet\FILENAME\
   • (For example, add a 1 at the beginning of the file name so it reads 1runtime.dat.)
     
3. Run One Step Update again to check if the problem is resolved.
4. Close and reboot Quicken to ensure changes take effect.

📌 Note: The ProgramData folder is hidden by default. If you need help accessing it, Microsoft’s support site has instructions on how to unhide folders.

To assist in our investigation, please provide the following and let us know once you have done so:

• Logs (Help > Report a Problem)
• Screenshots (excluding personal data)
• A sanitized copy of your Quicken data file (with personal details removed)

We appreciate your help and will update you as soon as we have more information!