Fidelity Investments and Fidelity NetBenefits - OL-293/294 Errors (QWIN) [Edited]

MWB
MWB Quicken Windows Subscription Member ✭✭
edited February 19 in Errors and Troubleshooting (Windows)

Receiving OL 294-A when trying to download from Fidelity and from Fidelity NetBenefits. started the evening of 2/18/2025 on accounts that worked earlier in the day.

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Comments

  • nyvoid
    nyvoid Quicken Windows Subscription Member ✭✭

    Same issue here.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    You might find this Support Article to be helpful: https://www.quicken.com/support/error-when-using-quicken-online-services-ol-293-or-ol-294/ .

    I have been getting OL-293-A and OL-294-A errors today. Generally, I do not post anything about errors the 1st day they occur because in most cases they will self-resolve by the next day. So, I will wait until tomorrow before I start any troubleshooting. I will report back here tomorrow after I get the OSU results.

    Quicken Classic Premier (US) Subscription: R61.20 on Windows 11 Home

  • deathrs
    deathrs Quicken Windows Subscription Member ✭✭
    edited February 19

    I just now (2/18/25) started having the OL293A error when attempting to use one step update for fidelity investment accounts. Everything was fine until today. I know this thread is somewhat dated, just wondering, if this is a new occurance and how to fix?

    thanks

  • PRich
    PRich Quicken Windows Subscription Member ✭✭

    I have the same problem - Started getting the OL-294-A error on 02-18-2025

  • mrphil
    mrphil Member ✭✭

    Me too… same issue, started 02/18/2025

  • turbo44
    turbo44 Member ✭✭
    edited February 19

    I did not have this problem at the end of January, account updates worked fine. Now today, February 18, is the first time it showed up.

    image.png

    The citibank and elan updates actually happened on 2/10.

  • turbo44
    turbo44 Member ✭✭
    edited February 19

    I will also add that although i received this error:

    There were not transactions to be updated today

    The day gain/loss and market value updated with todays (2/18) values.

  • DisplacedHoosier
    DisplacedHoosier Quicken Windows Subscription Member ✭✭✭✭

    Me too - same issue started on 2/18/25

  • HikkiNibz
    HikkiNibz Quicken Windows Subscription Windows Beta Beta
    edited February 19

    Thanks for posting. I am getting this same error.

  • Geobrick
    Geobrick Member ✭✭✭✭

    me too. it's been happening often enough lately that I wanted to check-in here to see what's up.

    As you said, they usually self-resolve but it got me thinking about how Quicken handles this error. It flags the error with a big red bar showing something "needs your attention". In most cases, it really doesn't need any attention other than to let it go and wait a day or two.

    Today it was Fidelity and Vanguard having the issue.

  • quick20
    quick20 Member ✭✭✭

    Fidelity Error OL 293 occurring 2/19/2025. This is usually an issue on the Fidelity or Quicken side. Is there an ETA for a fix?

  • KFP6186
    KFP6186 Quicken Windows Subscription Member ✭✭

    I'm getting two different error codes when updating my Fidelity accounts:

    OL-293-A and OL-294-A

    This happened a couple of weeks ago as well and took a few days to get fixed?

  • ruavthokie
    ruavthokie Quicken Windows Subscription Member ✭✭

    I am having the same issue. I tried resetting the accounts, validating the file and still have the issue.

  • Harold Finch
    Harold Finch Quicken Windows Subscription Member
    edited February 19

    Same here after I updated to 61.2.

  • leelindley
    leelindley Quicken Windows Subscription Member ✭✭

    I'm having same issue and it continues today. Strangely, I can't even get to the error message. It may also be related to Fidelity Net Benefits account which it seems to combine in a single request even though I ask to update only one investment account that is not Net Benefits.
    Agree with an earlier post that I may need to be patient as it seems to be common to have these types of errors for several days.

  • Struggles
    Struggles Quicken Windows Subscription Member ✭✭

    Started working 10 mins ago - 6:15 est on 2/19/25 - have to assume maintenance

  • cwinkler
    cwinkler Quicken Windows Subscription Member ✭✭
    edited February 19

    I had that problem initially but it's been resolved (reportedly from a fix by Fidelity). At that time it apparently had to do with annuity accounts, which is something I do have with them. I've not had any problems (knock wood) since that was fixed a week or two ago. Good luck!

  • KFP6186
    KFP6186 Quicken Windows Subscription Member ✭✭
    edited February 19

    FYI, As a follow up…

    I opened up my most recent backed up data file which was dated 2/14/2025 and ran the One Step Update again and everything updated as it should and matched all the transactions and balances from my various accounts. Not exactly sure what the issue was??

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    OSU worked perfectly for me now and transactions were downloaded.

    Last night I tried to reset my Fidelity connection and got a popup stating that Fidelity was not responding to Quicken…a common cause for this OL-293/OL-294 error code. This often happens when a financial institution institution has blocked the port(s) used by Quicken while they are performing some sort of maintenance.

    Quicken Classic Premier (US) Subscription: R61.20 on Windows 11 Home

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to bring this issue to our attention.

    First, since I am seeing some users reporting the issue has been resolved, can you all please confirm if this issue is still ongoing, or if it has been resolved since you first posted?

    If it is still ongoing, then we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20477166#Comment_20477166

    I just ran OSU for Fidelity Investments in a different data file with different investment accounts. It completed properly and downloaded transactions. No issues identified. Same good results as in the other data file earlier today.

    Quicken Classic Premier (US) Subscription: R61.20 on Windows 11 Home

  • Geobrick
    Geobrick Member ✭✭✭✭

    Everything worked yesterday but today it's Vanguard giving me an OL-295 error. This error's information on what to do next actually does what I below.

    There's always a different bank or brokerage that goes through something like this in a given week. It's ok that it happens once in a while but since it seems to happen often enough, Quicken's default response should be less intense. Maybe just a warning that says "it didn't work today. Try again tomorrow. Tell us if itgoes on for several days or more".

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20477446#Comment_20477446

    This is a thread about Fidelity, not Vanguard. While the error codes might be the same, the issues are very unrelated. For Vanguard it appears to be related to issues encountered with a connection change that Vanguard was implementing for QMac that also perhaps ended up impacting QWin. You might want to tag on to the following threads:

    Quicken Classic Premier (US) Subscription: R61.20 on Windows 11 Home

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