Delete my account

[Deleted User]

I have a very weird issue that has been on-going for a while now. Quicken Support was notified several weeks ago and I did not receive any ticket. I just finished a call with Quicken Support and they see the issue, cannot explain why this has happened and their only suggestion is to wait….

Here's the issue: I added a Quicken Community bookmark to the post "UPDATE 2/25/25 Vanguard OL-293/OL-295-A and Error 16503"

But this page no longer exists and when I click on the Notification link, I'm sent to a page that says "PERMISSION PROBLEM. You don't have permission to do that"

When I open all Notifications (touch the Bell), I see three notifications for the Vanguard OL-293/OL-295-A and Error 16503 issue. But when I click the link for each of the three notifications, I get the same "PERMISSION PROBLEM" page.

I also tried "Mark all Read" and nothing happens.

Please note that there was also a notification that I had earned a badge. When I clicked that link, it worked, so apparently the issue is only with the Vanguard notifications.

I have recorded a small (1 minute) video of the above actions, but because it did not have the correct extension, I'm unable to attach. If you let me know where I should email this video, I would be happy to do so.

I have tried working with Quicken Support but with regard to this issue on the Community.Quicken.com page, they couldn't fix the problem.

So, I think the only thing to do is to delete my account. Once my account is deleted, I will create a new account and start fresh.

Thank you,

Theresa

Quicken Kristina

Hello @tmg.pdx,

Thank you for reaching out to the Community with this issue. Based on what you're describing, it sounds like you had an alert bookmarked and that alert got archived. The original Community alert for the Vanguard issue was marked resolved, then when the issue spiked again, a new alert was created. You can use this link to view the new alert:

https://community.quicken.com/discussion/7961344/new-4-1-25-vanguard-ol-293-ol-295-a-and-error-16503

If you still want us to delete your account, please let us know, but based on your description of the issue, it sounds like this is happening with just one alert, which you are unable to view due to it being archived.

I hope this helps!

Boatnmaniac

@tmg.pdx - I agreee that there is no need to delete your Community account. It appears to be working normally.

In addition to what @Quicken Kristina said:

Quicken does not have an email address that we can send communications on such issues and things to. We can post them there (which is a great place to get a lot of information regarding issues and how to use Quicken. In addition to contacting Quicken Support via Chat and Phone we can report issues encountered from inside the Quicken program at Help > Report a Problem but we will not get any replies using this method.

Also, I do not know if a video can be posted here since I have not ever tried doing that and do not recall ever seeing anyone post one here. The normal things that can be attached to posts are picture and PDF files (picture files are preferred). This FAQ describes how you can do this:

https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

[Deleted User]

Thanks Quicken Kristina ,

I am no longer having an issue with Vanguard. My issue is with the Community notification, which I think you're correct, the original issue was archived, so I am stuck with notifications that I cannot get rid of. Cannot mark as "read", cannot "un-bookmark".

I also agree that, with the exception of the original issue, the links are working just fine. So, unless you have a way to remove the problem bookmarks and notifications, I can't think of any other way to resolve this than to delete my account.

As I said in my original post, once my account is deleted I plan to re-register for a new account.

thanks again,

Theresa

Quicken Kristina

Thank you for your reply,

To delete your account, please let me know when you're ready, and I'll delete it for you.

The issue you describe with being unable to remove the bookmark on an archived post is a known issue, which has already been reported to the proper channels. We don't have an ETA for when it will be resolved.

The issue with notifications for an archived post isn't a known issue yet. I'm assuming that the notifications arrived before the post was archived, since after it was archived, there shouldn't have been any changes that would trigger a notification. What happens when you try to mark those notifications read? Does clicking Mark All Read correct that issue, or are those notifications still showing unread?

Thank you!

[Deleted User]

Quicken Kristina 

When I click "Mark all Read" nothing happens. The (3) "unread" notifications for Vanguard remain unread.

Once my account is deleted will there be any issue with creating a new account using the same email?

Please let me know.

If not, then I am ready for you to delete my accountt. Please do so.

Thanks again,

Theresa

Quicken Kristina

Thank you for your reply @tmg.pdx,

Thank you for providing the additional information on the issue you're seeing. I have forwarded that information to our team for further investigation and resolution.

You should not have any problem creating a new account using the same email. I will delete your account in approximately 10 minutes, just in case there's anything you forgot, that will give you a little time.

Thank you!