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Saved paycheck reminder splits always changing???

jchambers

I have my paycheck saved as a bi-weekly reminder with a full breakdown of categories, memos and amounts. When I enter it into my checking register, the breakdown changes and is all messed up. [Edited - Language] Categories no longer match with the memos and amounts that I had saved. I have tried completely deleting the reminder and recreating from scratch but this still continues to occur. Any idea why or how to fix?

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Windows

Bill Reminders

split transactions

Comments

Quicken Anja

Hello @jchambers,

We appreciate you taking the time to let us know about this issue!

To help us further investigate as well as test this issue ourselves, could you please provide screenshots of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach screenshots. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

jchambers

The first is how it should be and the second is what happens when saved as a reminder/scheduled entry. Notice how the categories and memos become jumbled.

Quicken Kristina

Thank you for your reply,

Thank you for the additional details and the screenshots. How long has this been happening? Was there anything else that happened around the same time, such as a program/computer update or an unexpected program/computer shutdown?

Do you sync your file with the Quicken Cloud? To check this, navigate to Edit>Preferences>Mobile & Web. If Sync is turned on, it will look similar to the screenshot below.

Thank you!

jchambers

Maybe a few months now. There was a major update pushed out that messed up a few of my accounts (somewhere around January 11, 2025). Synch is turned on. [Edited - Language]

mstay

I am having the same problem. I set up a transaction with multiple splits and it is fine in the register. I go to the Memorized Payee list and the splits are set up fine in the Memorized Payee. I save the transaction to Reminders and check it there, and the splits are set up just fine. Then I move on with my use of Quicken, and after several days or weeks, the next time the Reminder comes up, I discover that the split lines get scrambled. Sometimes they are just sorted differently and the amounts align with the assigned category. Other times, the categories are in different order and the amounts are also in a different order, but the amounts get crossed onto other categories. This behavior is destroying my efficiency as memorizing the complex transactions just doesn't work, and I end up manually inputting the split transaction the next time it comes due. I have tried deleting the Reminder and Memorized Payee and resetting them with a newly entered transaction in the register. It works for a time, but eventually the transactions with splits become scrambled.

Jim_Harman

@mstay Rather than having both a Reminder and a Memorized Payee, you can enter the split directly in the Reminder. I have never had a problem with that.

Also unless you are using Quicken on the Web or the mobile app, things will probably be more stable if you turn off Sync.

Quicken Kristina

Thank you for your reply @jchambers,

Please try turning off Sync and test to see if the issue persists. Doing this will help narrow down if this is an issue possibly being caused by Sync or if it's a file-specific problem.

Please let me know how it goes!

mstay

@Jim_Harman The Memorized Payee is created automatically when the transaction is entered, whether in the register or entered in the register via a Reminder. I'm thinking it is a sync issue with Quicken on the Web. I have sync turned off for a time to see if it helps, just to keep my desktop data pure. Although, it would be nice to have the bug fixed so I can get the benefit of Quicken on the Web and mobile app.

PolyVaughnACracker

Chiming in to say I'm also having the same problem. I can't recall exactly when it started, but I will try turning off Sync and re-add my paycheck the way it should be (again) to see if it fixes the problem.

[Deleted User]

I think why these paycheck splits keep changing may have to do with that they were created with the Paycheck Wizard. When you create a transaction using a wizard, whether it be paycheck or mortgage loan payment reminder, it seems the splits created need to maintain a specific split order in order for the programming to work properly. If you change that order, or delete out line items it seems to cause issues.

jchambers

I have never used the Paycheck tool. I am creating the entry and splits manually.

[Deleted User]

@jchambers it looks like other users with the same issue have are turning sync off as a solution, but we haven't heard the results of that yet. Have you tried that, and have you been able to determine if that resolves the issue?