CC-501 errors across multiple accounts [Edited]

denmarfl

4/12/25….EWC+ failed to connect…shows CC-501 for every one of my EWC+ Connects…Direct Connect connections were fine. Used EWC+ yesterday sucessfully.

CaliQkn

@denmarfl restart Quicken and then try again. If that doesn't work, go to each account register and do an "Update Now". If it still doesn't work, then wait a bit and try again.

nmestanas

Happened to me Thursday. Quicken crashed and then all EWC+ accounts "disconnected". I just reset them and everything works now. I synch daily.

My prior post.

https://community.quicken.com/discussion/7961599/quicken-crash-and-account-reset

UKR

https://community.quicken.com/discussion/7961644/ewc-not-connecting

CC-501 errors or "not your fault" message from one or more banks
Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
If, as stated, the problem persists for longer than 24 hours, Support needs to obtain and review your download log files, to be able to dig a little deeper to resolve this issue for you.

RobHH

My Direct Connect accounts download with no issues but I am getting CC-501 errors on all of my EWC/EWC+ accounts.

[Merged Post]

hjfcfonew

Getting CC-501 errors across multiple banks and credit cards todasy all at once. American Express, Citibank, Athleta, Best Buy, Charles Schwab, Chase, Ulta Beauty. Why so many all at once? Just began this morning.

[Merged Post]

Quicken Kristina

Hello @hjfcfonew & @RobHH,

Thank you for letting us know you're encountering this issue. Thank you also for submitting a problem report with logs attached @hjfcfonew. Based on what I saw in the logs, the first troubleshooting step I recommend is that you sign out of Quicken and sign back in again. To do that, please follow these steps:

1. Navigate to Edit>Preferences>Quicken ID & Cloud Accounts.
2. Click the blue Sign in as a different user link.
3. In the confirmation window that comes up, type "yes", then click the Sign Out button.
4. Once Quicken finishes logging you out, it should bring you to a login screen.
5. Log into Quicken and test to see if the issue is resolved.

@RobHH,

If the troubleshooting above does not correct the issue, please navigate to Help>Report a Problem and send a problem report with log files attached so that I can get a better idea of what is causing the CC-501 error you're seeing.

Please let me know how it goes!

[Merged Post]

denmarfl

I tried doing a Quicken Chat…it took 25 mins for them to get to the Point to where they wanted to do troubleshooting steps…25 mins, can you imagine how long the troubleshooting steps would have taken. Given all 4 of my EWC+ accts would not connect today with CC-501 error, and all connected fine yesterday…that to me was indicitive of an EWC+ System issue… Now that another user is reporting the same issue….I am even more certain its an EWC+ error that Quicken needs to report to the appropriate units to investigate. The Chat Unit refused to report the issue….

chptrk

Same issue happening to me.

Quicken Kristina

Thank you for your reply @denmarfl,

I'm sorry to hear you had a negative experience with Chat Support. I have already reported the issue to the proper channels for further investigation and resolution. In the meantime, please navigate to Help>Report a Problem and submit a problem report with log files attached to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.  

(CBT-643)

brianschilton

I have received the above message, and been unable to update accounts, all day today, Saturday, April 12. I last updated 4/11 at 8pm eastern, and I have made no changes to my own system or settings. I have used the "report a problem" function to submit the logs to Quicken. I also reviewed the community pages OLB and Known Issues and this does not seem to have been a topic on those pages today, nor did I see any notices of a planned outage by Quicken for maintenance. My financial institutions involved are American Express, Chase, and Charles Schwab & Co., Inc., involving a total of 16 accounts held by those three entities.

How long will this inability to update financial accounts last?

———-I just successfully downloaded as of 5pm Saturday, April 12, so it appears the problem is solved. Hope the same for everyone else.

hjfcfonew

Just sent logs again. Followed Kristina's instructions. One Step Update seems to get caught in an endless loop. Ran for an hour until I stopped it via Task Manager. No transactions were added. Then ran just Citibank. Same problem, but got one transaction. One Step Update seems to get caught in an endless loop. Ran for an hour until I stopped it via Task Manager. Not sure what to do next. Of note, this began after I set up Quicken on The Web for the first time day before yesterday.

hjfcfonew

Just tried resetting one account, Best Buy. Endless loop.

denmarfl

Kristina…Thanks for reporting it….something I really felt Quicken Chat should have done…. I have been a Quicken Loyal user since 1988….it used to enjoy using Quicken. The demise of DD…to EWC+ has annoyed me to the point that after 35yrs+ I may not renew. This is not the 1st issue I have encountered with EWC+ Connections since the switch began in October 2023 (as I recall that was the start of EWC+ with BofA) and the 1st response from from Quicken Support was always the problem was with my data File…and none, not 1 was ever caused by my data File…in time it always ended that it was an EWC+ issue. In past issue Support had me conduct several hours of troubleshooting which ended up in hours of wasted time. This is not to say there are those situations when a cause could be on the Users end…but that has not been so in my experience. So was I reluctant to work with Chat to Trobleshoot…and spend hours doing so…it was taking the Chat agent an average of 5 to 7 mins to reply…yes, I did refuse the offer…and asked them Just to report the issue….and they refused to do so unless I first worked with them to troubleshoot. My experience in these situations is the less done at my end the better off I am; best troubleshooting is to wait it out to see if the issue is resolved by Quicken/Intuit/and maybe a bank. But when all my 4 EWC+ Connections as like today…return CC-501 that syas to me this time it is not a bank end issue. One such troubleshooting session I recall…my Data File was Damaged…but having a backup…saved the day. Again, thank you for reporting this issue…. Seems more users are now reporting this issue….supporting it was just not me experiencing this issue.

When I ran OSU this morning, and the EWC+ connections was taking over 8 minutes to complete…I knew there was going to be issues…. EWC+ takes a lot longer than DC to complete. Since EWC+ started, not 1 time has there been a DC Issue.

hjfcfonew

Restarted computer. Opened Quicken for Windows. Tried updating jkust one account, Athhleta. Endless loop 10 minutes so far. Terminating the program again. Frustrated.

RobHH

@Quicken Kristina I followed your instructions above to sign out and sign back in to Quicken (it took several minutes to be logged back in to Quicken) and then tried to update one of the accounts that had been giving me the CC-501 error and it updated. I then did a One Step Update and all accounts downloaded fine in the normal amount of time (a couple of minutes) with no more CC-501 errors Thanks!

hjfcfonew

Tried again one last time to synch all but the Quicken on the Web transactions; process hung up again. Had to terminate the program via Task Manager. I'd like to hear more from you, Kristina.

Quicken Kristina

Thank you for your reply @hjfcfonew,

Are you still getting the CC-501 error, or did the issue change to One Step Update getting stuck and never finishing?

If it has changed to the latter issue, then I'd recommend posting to this discussion on that problem:

https://community.quicken.com/discussion/7961646/one-step-update-is-stuck-on-processing-data

Thank you!

hjfcfonew

Thank you. I just posted everything there and sent in "reporting a problem". The problem persists. Having had to close the file numerous times with Task Manager, I just validated the file and it passed with no errors.

Quicken Kristina

Thank you for the follow-up @hjfcfonew,

Thank you for confirming the issue you're seeing has changed to the issue with One Step Update getting stuck at "Processing Data". Thank you also for providing logs and screenshots of the issue. I made sure to add them to the ticket reporting that issue.

You mentioned that you validated the file. Considering how many other users are reporting the problem, it is unlikely to be a file-specific issue. Doing further file troubleshooting, like restoring a backup or making a copy of your file probably will not correct the issue you're seeing.

Thank you!

denmarfl

EWC+ Back working this Morning….. How many users I wonder did lots of work …De-Activated/Re-Activated…..Signing out/Signing in, use Backup File, etc… I realize we are not talking about hours of work….but none the less…troubleshooting trying to get to get a Completed EWC+ Connection yesterday…when the issue was with EWC+.

I tried to report it to Quicken via Chat early yesterday morning as that was the only support open….and they refused to Report the issue unless I first worked with them to troubleshoot. Kristina from Quicken few hours later did report the outage.

My question, and I am not being critical, how is it that Quicken Chat support\Quicken did not know there was an EWC+ Outage so all those users who tried to troubleshoot to correct the issue on their end could /would have avoided doing all that work? This was not the first time EWC+ connections failed and it turned out to be an EWC+ issue…. that the issue wasn't know to Quicken Chat\Quicken. Are systems\Monitors\alerts within this connection system not available to early after failure occurs alert staff so the issue could be Posted early….so all would know the Issue was EWC+….and wait it out for the EWC+ issue to be resolved?

Quicken Kristina

Thank you for the follow-up @denmarfl,

I'm glad to hear the issue with EWC+ connections is resolved.

Thank you for providing your feedback. It has been forwarded to the proper channels.

Thank you!

Quicken Kristina

Hello @RobHH & @chptrk,

Are either of you still seeing this issue?

Thank you!

hjfcfonew

The Stuck Processing Issue seems to have been partially resolved. Citibank, Chase, Vanguard, Citi Personal Wealth, Best Buy, and Ulta Beauty are all updating as they should. Now I'm once again getting CC-501 errors on American Express, Athleta, Barclays Bank Delaware and Charles Schwab. I reported the problem.

hjfcfonew

Also, CC-501 on Barclays Bank Delaware too.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the problem is partially resolved.

Thank you for sending updated logs for the CC-501 across multiple accounts issue. I added them to the ticket.

Thank you!

hjfcfonew

Today, I Deactivated and reactivated American Express, Athleta, Barclays Bank Delaware and Charles Schwab accounts. That resolved all of the issues. No longer getting CC-501 errors on any accounts.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the CC-501 issue is resolved for you.

Thank you!