CC-501 errors across multiple accounts [Edited]

Quicken Kristina

Thank you for your reply @hjfcfonew,

@CaliQkn is not a Quicken employee and cannot access the logs you sent.

I reviewed the logs you sent. The screenshot included with the logs clearly shows that you got the CC-501 errors, but the logs themselves do not reflect any errors. Per our article on CC-501 errors, I recommend that you wait 24 hours and try again. If the issue persists, please send fresh logs, and I can check to see if there's any new information in the logs to help diagnose the problem.

Thank you!

CaliQkn

@hjfcfonew I am just a fellow Quicken user. I am not with Quicken Support. I am just trying to see if I can help with your issue.

I myself have encountered the CC-501 error across multiple financial institutions twice. What I tried first is an "Update now". Then a file validate and super file validate. If those things didn't work, I just waited a day and tried again. After waiting, it seemed to fix itself.

Doing a Ctrl-Alt-Del is always tricky with Quicken. I have heard is that it can cause data file corruption, so if I need to use it, I aways restore a file backup.

Sometimes turning sync off will help with some issues. It's not a fix, but it may stop the CC-501 errors from reoccurring.

hjfcfonew

I waited 24 hours and tried again. No change. Multiple CC-501 issues again! American Express, Citibank, Athleta, Best Buy, Ulta Beauty, Chase Bank, Charles Schwab, Barclays Bank and Old Navy Credit card. Vanguard and Citi Personal Wealth Management have been working correctly, consistently. Is it possible that those 2 accounts use a different protocol? Strangely, some transactions are coming through despite the CC-501 errors. I sent logs again.

denmarfl

This is not helpful in fixing your issue, but for information, I have been connecting Fine with Chase using the EWC+ Connection. The Connection protocol you ask about, Vanguard uses DirectConnect a different connection method, the others all may use EWC+…. Have no idea what connection Citi Personal Wealth Management…uses.

hjfcfonew

After another 24 hours and still no change, I began to reset all of the connected accounts, one by one, which worked in alleviating the CC-501 errors on those accounts, with the exception of Citibank.

Citibank was more complex and had to be reset on 4 of 5 accounts leaving one disconnected. That last Citibank account needed to be deactivated and then reconnected. After more than 10 backups at each stage to make sure that any work was not lost, and another 5 super validations, the issue is now resolved, at least for now.

Resetting and deactivating the Citibank accounts resulted in an infinite loop, necessitating killing the application with the task manager. To make sure the database was ok after each one, I did a super validation. The Citibank accounts had to be connected in 2 stages, 4 and then 1. Something is very wrong that I had to spend hours to accomplish this.

It is similar to what I had to do a month ago to eliminate cc-501 errors on all the same accounts. We should not have to go through this monthly to maintain online connectivity. Is it possible that the connection authorization with each of the banks and credit card companies only lasts 30 days necessitating all of this extra work every 30 days? If that is the case, somethging has to be done to address this because it is way too time consuming. It literally to 3 hours of work to fix this. And it was not getting fixed without all of this effort on my part. Meanwhile, Vanguard and Citi Personal Wealth Management were fine all along.

This only seems to happen repeatedly to some accounts but not others. I've sent in updated reports of a problem.

[Edited - Readability]

Quicken Kristina

Thank you for your reply,

I am glad to hear that resetting the accounts corrected the issue for now.

While different financial institutions do have different lifespans for the authentication token they provide to Quicken when you authorize your accounts, those lifespans typically range from 90 days to 18 months.

Did you receive any emails from the financial institutions this issue is happening with? I know with Capital One, about a month after I connect my accounts, I get an email asking me to verify that I still want to authorize the connection. When I ignore those emails, then my Capital One accounts stop working in Quicken within a few days (until I reauthorize again).

There are some known issues with the connection to Citibank and Citi Retail Cards. It's possible those issues are the reason that reconnecting your Citi accounts was such a major hassle.

Please let me know if the issue returns!

hjfcfonew

I received no such emails. I have no connections with Capital One accounts.

Will do, thanks.

p250511

error cc-501 on all my accounts, reset accounts do not work for me.

tried to "report a problem" quicken can not send out

Jim_Harman

I am also receiving CC-501 errors from multiple FIs as of 1:24 PM Eastern time today.

I hope this server error will be resolved promptly.

Update 1:43 PM: The issue was with all EWC and EWC+ accounts. It appears to be working now.

Quicken Jasmine

Hello All,

Thanks for joining this thread.

We do have a new active alert regarding users receiving a CC-501 error with multiple financial institutions. You can view the alert here. I suggest bookmarking the alert for all further updates.

I apologize for any inconvenience caused in the meantime.