Quicken Classic not recognizing multiple accounts from same bank

YoYoDaddyO
YoYoDaddyO Quicken Windows Subscription Member ✭✭
in Download, Add/Update Accounts (Windows)

Quicken Classic has STOPPED RECOGNIZING MULTIPLE ACCOUNTS from same institution!

Starting yesterday, 4-30-25, Quicken (now not recognizing multiple INSTALLED & WORKING accounts from same banks (Chase, Citi & Wells Fargo) and instructs deleting ALL additional accounts from that bank. I have tried the "Fix" button to EACH of the affected accounts, but that only enables that account and instructs to delete all others again!

Just spoke to Quicken Support (that's a joke!) and was told "… it happens a lot in Quicken" and then instructed to make a new copy of the BAD Quicken file, open the new file, and then go through the process of connecting each/EVERY account again for online access… EVEN THE UNAFFECTED ACCOUNTS! What kind of "fix" is that??!! TOTALLY USELESS! How about FIX QUICKEN?!!

Three (3) BoA accounts listed in Quicken and working perfectly fine 2 days ago (see Pic1).

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After trying to "Fix" BoA_2123, I get this screen:

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The next screen shows the results where ALL other accounts (only one in this case) at that same institution get deleted! (see Pic 2).

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How about let's GET QUICKEN FIXED ?!!

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Answers

  • YoYoDaddyO
    YoYoDaddyO Quicken Windows Subscription Member ✭✭

    ANYONE ELSE having this issue, like support rep reported?

  • YoYoDaddyO
    YoYoDaddyO Quicken Windows Subscription Member ✭✭

    ALSO, forgot to add the other account "NOT FOUND" like the other one.

    image.png
  • sglass
    sglass Quicken Windows Subscription Member ✭✭

    I'm having the same issue with a different bank. Did you get any resolution?

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