Barclays Bank account now shows card balance as a positive number

jghughes3
jghughes3 Member ✭✭✭
edited June 19 in Download, Add/Update Accounts (Mac)

starting 5/14/25 the account balance in Q for Mac is showing a positive value. it shows no reconciling error flag but when I do click on the reconciliation icon the online balance window first screen shows the correct negative $ value but the following "reconcile your account balance ?" screen shows the online balance value as a positive number

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jghughes3,

    Thank you for bringing this to our attention!

    To better understand what’s happening, could you please provide screenshots of each step you're seeing, starting with the first reconciliation screen (where the online balance shows correctly) through to the screen where the balance switches to a positive number?

    This will help us visually track the issue and provide more accurate guidance. If needed, you can refer to this Community FAQ for instructions on how to attach screenshots, or simply drag and drop them into your reply.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • lbsunbum
    lbsunbum Quicken Mac Subscription Member ✭✭✭
    edited May 18

    I am also seeing the same problem with two Barclay credit card accounts.

    The online balance is a positive number. Displaying "Today's Balance" or "Projected Balance" are accurate as to what transactions have been entered into the account.

    If in settings, you've chosen to reconcile to the online balance the program will prompt you to add an adjustment to offset the difference.

    The sidebar will also display a positive number as well if choosing online balance.

    I am running Quicken Mac Classic Deluxe 8.2.0 with MAC OS 15.4.1

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20491298#Comment_20491298

    Hello @lbsunbum,

    Thanks for joining this thread!

    Could you please use @Quicken Anja's instructions to upload screenshots of the issue? Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • mweinberg98
    mweinberg98 Quicken Windows Subscription Member ✭✭
    edited May 18

    I am having same problem on two quicken aviator accounts. Running Quicken Windows, wonder if a Barclays issue?

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20491426#Comment_20491426

    This is a QMac thread. Please start a new thread, with complete info re: your issue, in a QWin thread.

    The 2 products are sufficiently different that any replies re: QMac, are probably irrelevant re: QWin.

    And, I'm not having any problems downloading from Barclay's into my credit card account. Tried earlier today in researching another post re: Barclay's

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • lbsunbum
    lbsunbum Quicken Mac Subscription Member ✭✭✭

    As of 5/19/2025 am, the problem seems to have been resolved.

This discussion has been closed.

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