New Fidelity Connection - Incorrect # of Shares/Missing Investment Accounts [WIN]
Comments
-
Hello @pablomiller,
Thank you for letting us know you're encountering this problem. If you haven't already done so, click the Date column on your investment account register to make sure that the transactions are sorted by date (just in case the transactions are there, but hidden by the sort order). If that does not resolve the issue, then please provide the following information so that we can further investigate:
- How did you go through the transition to Express Web Connect+ (EWC+)? What steps did you follow?
- Did you deactivate/reactivate your accounts? Did you go through the fix-it flow? If you got the reauthorization prompt, did you use the Reauthorize button?
- For missing/incorrect transactions, what is the date range for the affected transactions?
- How many transactions are missing? How many are there, but incorrect?
- Please navigate to Help>Report a Problem and send a problem report with log files attached.
- Please include a screenshot of the problem transactions, as they appear on the financial institution website.
- Please also include a screenshot of how the problem transactions appear (or don't appear, if they're missing transactions) in Quicken.
- If you fill in the missing transactions manually, please send the logs before manually entering the transactions in your Quicken.
- Problem Reports allow a maximum of 10 attachments. If needed, you can unselect any files with OLD in the file name to make room, or you can send a second problem report with the additional attachments.
Thank you!
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
-1 - How did you go through the transition to Express Web Connect+ (EWC+)? What steps did you follow?
-
Thank you for the detailed response.
- I was presented with a non-optional transition dialogue, and I followed it as best I could. I cannot specifically replay the steps that I followed, but do recall needing to specifically re-link each identified account in Fidelity with the corresponding account in Quicken. For a few accounts which I do not maintain in Quicken, I left those un-linked. I was not presented with a "fix-it flow" I was also not presented with a Reauthorize flow prompt. It appeared that all accounts that I track in Quicken were linked to the corresponding Quicken account.
- Missing transactions include transactions from 07/29/2025 - 08/01/2025. In addition to trades which were placed in that date range, there were numerous Dividend transactions for all or most of my accounts. None of these have shown in the Downloaded transactions after OSU's.
- I will do what I can as far as Help > Report a Problem. However, I have already manually entered the missing transactions because I don't want to create a huge backlog while you get this situation fixed …. therefore there are no logs from before manually entering the transactions. I will do my best to show the missing transactions.
1 -
I was forced to update the connection this past week. Immediately had an issue with my cash balance, Another forum here recommended I restore from backup. Did that on a different PC (laptop used for traveling). Took about 2 hours to reenter all my end of month and beginning of month interest payments. Verified every account showed the same balance between both versions (old interface and new interface), Discovered the new interface is downloading the WRONG prices for my tax free muni bonds !!! Not just 2 digits versus 3 digits but way bigger errors. Total of over $5000 error !!! Plan to use the old interface as long as possible. Sent an error report to Quicken. Doubt they even care !!!
0 -
With today's one step update, fidelity investments brokerage account self-corrected with number of shares to three decimal places.
2 -
All I've experienced so far are OPTIONAL transition dialogs and have been deferring until I have confidence that the issues have been resolved. I've done numerous OSU's, but have only received the transition dialog a few times…but always OPTIONAL. Hoping it stays that way! being forced to do it at this time is scary. Any way to circumvent it? Just turn off Fidelity updates for the time being?
0 -
It's possible I missed the fact that it was optional, and not knowing all of this malfunction was waiting on the other side, I went ahead. I have restored a backup using Direct Connect from before the transition, and all the missing transactions are downloaded with it. Now, should I just abandon the post-transition mess and continue on with the backup ? It sounds like the crowds favor the wait and see (pre-transition) approach over the wait and hope on a fix that will rescue the post-transition to start working. There is cleanup work to deal with either way, but I'm leaning toward staying with pre-transition.
1 -
I can't confirm this, but the transition dialog lists all of your Fidelity accounts. Maybe if a user has several Fidelity accounts and/or uses the "Use large fonts" option, the "Remind me next time" button at the bottom of the dialog is not visible, or you must scroll down to see it. That would explain why so many people say they were forced to make the transition.
For now, Quicken is no longer displaying that dialog while they work to resolve the problems that have been reported.
I recommend that before it is re-enabled, the transition dialog should be modified to move the "Remind me next time" button to the top.
QWin Premier subscription2 -
It would be desirable if Quicken automatically created a backup, without the user needing to do anything (i.e. in the background), as the first step of the transition. That would minimize the amount of redundant work needed for users that needed to go back.
2 -
Hello All,
Thank you for continuing to update this thread and for providing valuable information and feedback.
We appreciate your support!
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
-1 -
It would be desirable if Quicken put this process through beta testing before rolling it out to all its customers. I did not see it as a Mac beta, but maybe they tested QWin. Regardless, Quicken has frustrated many of its customers, including me, with what I believe could have been avoided through their beta testing process.
0 -
Reset failed, downloads of old random transactions to random accounts, each re-authorization corrupts more data and Q Support says "click on transaction date" to insure your looking at most recent transaction, yeah sute!
0 -
Hello,
Please excuse me for repeating this post. I had got locked out of my account and did not realize. Mods helped unlock recently.
All the investments in my Fidelity brokerage account shows double the shares. I have tried to fix/rebuild lots and repair file without any luck.
Hopefully someone can help.
Thanks in advance.
0 -
Having the exact same issue. as pablomiller
I was "transitioned" to Express Web Connect + for my numerous Fidelity accounts a few days ago, without a choice to opt out. I presumed that Quicken had this under control, and that all would be OK. I successfully linked all my existing accounts, and it appeared all was in order. I receive no error messages when I run OSU, and receive no erroneous information (like wrong number of shares, etc.) Instead, I receive no information whatsoever from my many Fidelity trades and end of month dividends of the past few days. So, I'm stuck hand-entering all these transactions, wondering when this is going to get fixed.
0 -
@Bluesgorilla hopefully you have also seen the correction for number of shares to three decimal places?
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list0 -
I am also having problems with the new Fidelity connection. In addition to the issue with Quicken now downloading share transactions to two decimal places rather than three (previously Quicken downloaded shares to three decimal places) while Fidelity reports shares to three decimal places which causes the "Shares in Quicken" to differ from the "Shares Reported" in Fidelity, I also have a problem with Quicken downloading the wrong mutual fund name. For example, I hold the Vanguard 500 Index Fund Admiral (the actual fund held in my Fidelity account and tracked in Quicken) but after downloading, Quicken thinks the fund is called Vanguard 500 Index Fund (not the Admiral fund). Consequently, I get an error after downloading saying that the "Shares Reported" for the Vanguard 500 Index Fund Admiral is 0.0000 and the "Shares Reported" for the Vanguard 500 Index Fund is X.XXX (I've replaced the actual number with Xs) — while the "Shares in Quicken" for the Vanguard 500 Index Fund Admiral is shown as X.XXX and the "Shares in Quicken" for the Vanguard 500 Index Fund is shown as 0.000.
This is a big problem. Please fix it as soon as possible and, in the future, please thoroughly test changes before "going live".
0 -
Similar issue here —- had to change my Fidelity password and then reconnected on Quicken…Fidelity cash account disappeared, and other accounts are there but balances all incorrect.
0 -
Hello @Quicken Jasmine and @Quicken Kristina
I am like many of the commenters here in that I have multiple Fidelity accounts. Unlike the majority of commenters here, I saw this thread prior to being asked to reactivate my Fidelity accounts. I have disabled automatic updates to avoid potential problems. It is going to be a task manually updating all of my accounts, so I am wondering if and how Quicken will inform users that this problem has been fixed. We need to understand the fix and the time after which we can confidently reactivate Fidelity accounts.
2 -
Well I'm thrilled that Quicken finally addressed the Fidelity download issue after, what, 3-4 years of user complaints. Mine has downloaded 5 days in a row. Cross your fingers. That said I agree they should not have done at month's end. I did have have about 3 months of duplicate transactions download but I just deleted them from the Download Transactions section without ever accepting them. I also now have a couple discrepancies in number of shares of sone stocks, but it's like 0.005 so I'm just ignoring it. And the issue with your core cash: asked if I wanted to just track as cash, or individual shares, and I said cash. But now it's still downloading and treating the new transactions as shares.
1 -
30-year Quicken user here. I'm having the same issues as described above after the Fidelity download update. Duplicate transactions, share quantity rounded to two decimal places, and in one account in/out FDRXX cash journal transactions coming in as short transactions CvrShrt ShtSell. Very frustrating, time consuming and disappointing.
0 -
This is still not working. I reconnect accounts and go do a download and I get one or more of my accounts have been deleted. I have 11 accounts. If this continues I will have to cancel my subscription - very sad for a 30 year Quicken user.
I manage finances for two others in my family who each have one account. Their downloads work fine. Please look at large file sizes and large number of accounts with a large number of positions.
I do need a response, if this continues I will have to cancel my subscription.
0 -
After thinking the number of shares (2 decimal places vs 3) had been fixed, the issue reappeared with an update I did today that contained a few dividend reinvestment transactions….. # of shares was only two decimal places and after checking on Fidelity site ir should have been three. Also, Long Term Capital Gain dividend came in as a deposit that I had to manually correct.
1 -
Has there been any statement from Intuit on this?
0 -
-
Hello All,
Over the past few years, several large investment firms have moved their connections to EWC+, which, once fully implemented, functions the same as Direct Connect.
Each firm’s transition may include unique challenges, and occasional issues can occur during the process. To ensure a smooth implementation, Fidelity began their migration in phases, starting with an optional migration period in late July.
At this time, Fidelity has paused the migration for additional users while both their team and ours work to resolve the issues that have been identified. Throughout this process, Fidelity has been a strong partner to Quicken and continues to work diligently to address customer concerns as they arise.
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1 -
For those following this long thread. I worked my way through most of the issues. I disabled and re-enabled download for my accounts as part of this trying to figure out what was going on (hadn't seen all the traffic here). I had duplicate old transactions and I still had missing transactions that were all in a ~2 week range. I just entered these manually. I am left now with only two issues:
1. CD prices are tracked for 1$ vs 100$ and thus show the actual price/100. I've disabled download for those in my security view for now so my account totals/holdings aren't totally borked.
2. My NetBenefits account is downloading only random sparce/incorrect transactions. Maybe this is an issue across all accounts and I just don't have investment activities elsewhere.1 -
SilentSam,
That still doesn't work for me. I disable accounts and reestablish connection only to have Quicken tell me accounts look like they've been deleted. I go to reconnect them and they are not even in the list when Quicken downloads the list of permissioned accounts from Fidelity. I have to say, and I worked in the industry, this is the worst conversion I've seen in years.
Obviously, no testing by anyone involved. After ~30 years my Quicken has become unusable. I hope this is fixed soon because once I leave I will not be back.
1 -
Good morning all, just finding this thread via the quick subreddit and wondering if it is worth the effort to disable/reenable downloads to reauthorize my fidelity account to see if that "fixes" my issues.
Unlike many here, I only have 2 fidelity accounts (IRA and BrokerageLink), with only recent activity being my normal payroll contributions, but even these aren't coming over properly. I did follow the in app instructions to "create a placeholder" for missing txns at first, but instead opted to manually match the last 2 contribs to past txns so they list the securities and account to "transfer" that amount back to.
Not sure if that makes sense, but before I go the "nuclear" route" I was hoping to ask some of you who seem to be more savvy with the investment account mgmt than I am. This is truly unacceptable, and to see the most recent guidance from quicken and fidelity being "we've paused this conversion" tells me they know just how much of a disaster this change has been. I can't believe they would roll something large out like this without proper testing. I'm in software dev and would certainly be disciplined or worse if I launched a release with this sort of major breaking change.
0 -
Unfortunately, no. I'm still getting two decimals in my downloaded transactions. I tend to manually enter my investment data anyway and just use downloaded data to make sure I didn't forget something or fat finger an entry so while it's a problem, it's manageable…..but it is super annoying needing to delete all the incorrect downloaded info.
1 -
I'm seeing both of these issues as well. I think the LT Cap Gains issue impacts any non-dividend distribution. I've seen it for both capital gain and return of capital distributions. The description tells you what it is but they're downloading with an incorrect Action. I'll have several Interest transactions in a couple of weeks. I'm curious if they will download incorrectly as well..
A similar issue with incorrect Action downloaded is when I sell options contracts or buy to close options. They should download as short sale and cover short but instead download as regular sells and buys.
Finally, since doing the conversion I frequently get messages on launch that Quicken is rebuilding price hisotry or recalculating transactions. It's not consistent and I think it's related to how my options positions were linked to online securities. When I did the conversion, I was prompted to match all my open options positions and all options positions covered by the ~90 day history with a downloaded security. There were some that were associated incorrectly in my existing data and others that I mistakenly mismatched in the first download after conversion. I'm still working through the matching process. It's a tough one to inspect and correct because Quicken doesn't show you what your securities are matched to in your broker download….it just prompts you to match or asks you if a security was renamed.
0 -
Same problem with me. This has been a disaster! Didn't they test this ahead of time?
0
Categories
- All Categories
- 56 Product Ideas
- 36 Announcements
- 225 Alerts, Online Banking & Known Product Issues
- 22 Product Alerts
- 702 Welcome to the Community!
- 671 Before you Buy
- 1.2K Product Ideas
- 53.7K Quicken Classic for Windows
- 16.3K Quicken Classic for Mac
- 1K Quicken Mobile
- 812 Quicken on the Web
- 111 Quicken LifeHub