New Fidelity Connection - Incorrect # of Shares/Missing Investment Accounts [WIN]

I was forced to update the connection this past week. Immediately had an issue with my cash balance, Another forum here recommended I restore from backup. Did that on a different PC (laptop used for traveling). Took about 2 hours to reenter all my end of month and beginning of month interest payments. Verified every account showed the same balance between both versions (old interface and new interface), Discovered the new interface is downloading the WRONG prices for my tax free muni bonds !!! Not just 2 digits versus 3 digits but way bigger errors. Total of over $5000 error !!! Plan to use the old interface as long as possible. Sent an error report to Quicken. Doubt they even care !!!

All I've experienced so far are OPTIONAL transition dialogs and have been deferring until I have confidence that the issues have been resolved. I've done numerous OSU's, but have only received the transition dialog a few times…but always OPTIONAL. Hoping it stays that way! being forced to do it at this time is scary. Any way to circumvent it? Just turn off Fidelity updates for the time being?

Reset failed, downloads of old random transactions to random accounts, each re-authorization corrupts more data and Q Support says "click on transaction date" to insure your looking at most recent transaction, yeah sute!

Having the exact same issue. as pablomiller

I was "transitioned" to Express Web Connect + for my numerous Fidelity accounts a few days ago, without a choice to opt out. I presumed that Quicken had this under control, and that all would be OK. I successfully linked all my existing accounts, and it appeared all was in order. I receive no error messages when I run OSU, and receive no erroneous information (like wrong number of shares, etc.) Instead, I receive no information whatsoever from my many Fidelity trades and end of month dividends of the past few days. So, I'm stuck hand-entering all these transactions, wondering when this is going to get fixed.

I am also having problems with the new Fidelity connection. In addition to the issue with Quicken now downloading share transactions to two decimal places rather than three (previously Quicken downloaded shares to three decimal places) while Fidelity reports shares to three decimal places which causes the "Shares in Quicken" to differ from the "Shares Reported" in Fidelity, I also have a problem with Quicken downloading the wrong mutual fund name. For example, I hold the Vanguard 500 Index Fund Admiral (the actual fund held in my Fidelity account and tracked in Quicken) but after downloading, Quicken thinks the fund is called Vanguard 500 Index Fund (not the Admiral fund). Consequently, I get an error after downloading saying that the "Shares Reported" for the Vanguard 500 Index Fund Admiral is 0.0000 and the "Shares Reported" for the Vanguard 500 Index Fund is X.XXX (I've replaced the actual number with Xs) — while the "Shares in Quicken" for the Vanguard 500 Index Fund Admiral is shown as X.XXX and the "Shares in Quicken" for the Vanguard 500 Index Fund is shown as 0.000.

This is a big problem. Please fix it as soon as possible and, in the future, please thoroughly test changes before "going live".

Hello @Quicken Jasmine and @Quicken Kristina

I am like many of the commenters here in that I have multiple Fidelity accounts. Unlike the majority of commenters here, I saw this thread prior to being asked to reactivate my Fidelity accounts. I have disabled automatic updates to avoid potential problems. It is going to be a task manually updating all of my accounts, so I am wondering if and how Quicken will inform users that this problem has been fixed. We need to understand the fix and the time after which we can confidently reactivate Fidelity accounts.

30-year Quicken user here. I'm having the same issues as described above after the Fidelity download update. Duplicate transactions, share quantity rounded to two decimal places, and in one account in/out FDRXX cash journal transactions coming in as short transactions CvrShrt ShtSell. Very frustrating, time consuming and disappointing.

After thinking the number of shares (2 decimal places vs 3) had been fixed, the issue reappeared with an update I did today that contained a few dividend reinvestment transactions….. # of shares was only two decimal places and after checking on Fidelity site ir should have been three. Also, Long Term Capital Gain dividend came in as a deposit that I had to manually correct.

For those following this long thread. I worked my way through most of the issues. I disabled and re-enabled download for my accounts as part of this trying to figure out what was going on (hadn't seen all the traffic here). I had duplicate old transactions and I still had missing transactions that were all in a ~2 week range. I just entered these manually. I am left now with only two issues:

1. CD prices are tracked for 1$ vs 100$ and thus show the actual price/100. I've disabled download for those in my security view for now so my account totals/holdings aren't totally borked.

2. My NetBenefits account is downloading only random sparce/incorrect transactions. Maybe this is an issue across all accounts and I just don't have investment activities elsewhere.

Good morning all, just finding this thread via the quick subreddit and wondering if it is worth the effort to disable/reenable downloads to reauthorize my fidelity account to see if that "fixes" my issues.

Unlike many here, I only have 2 fidelity accounts (IRA and BrokerageLink), with only recent activity being my normal payroll contributions, but even these aren't coming over properly. I did follow the in app instructions to "create a placeholder" for missing txns at first, but instead opted to manually match the last 2 contribs to past txns so they list the securities and account to "transfer" that amount back to.

Not sure if that makes sense, but before I go the "nuclear" route" I was hoping to ask some of you who seem to be more savvy with the investment account mgmt than I am. This is truly unacceptable, and to see the most recent guidance from quicken and fidelity being "we've paused this conversion" tells me they know just how much of a disaster this change has been. I can't believe they would roll something large out like this without proper testing. I'm in software dev and would certainly be disciplined or worse if I launched a release with this sort of major breaking change.

I'm seeing both of these issues as well. I think the LT Cap Gains issue impacts any non-dividend distribution. I've seen it for both capital gain and return of capital distributions. The description tells you what it is but they're downloading with an incorrect Action. I'll have several Interest transactions in a couple of weeks. I'm curious if they will download incorrectly as well..

A similar issue with incorrect Action downloaded is when I sell options contracts or buy to close options. They should download as short sale and cover short but instead download as regular sells and buys.

Finally, since doing the conversion I frequently get messages on launch that Quicken is rebuilding price hisotry or recalculating transactions. It's not consistent and I think it's related to how my options positions were linked to online securities. When I did the conversion, I was prompted to match all my open options positions and all options positions covered by the ~90 day history with a downloaded security. There were some that were associated incorrectly in my existing data and others that I mistakenly mismatched in the first download after conversion. I'm still working through the matching process. It's a tough one to inspect and correct because Quicken doesn't show you what your securities are matched to in your broker download….it just prompts you to match or asks you if a security was renamed.