CC-505 error for Elan Financial Services this morning 10/18/2025

Quicken Alyssa · October 20

Hello All,

Thank you all for reporting that you are still experiencing this issue.

This is a Known Issue, please continue to refer to the Community alert. Bookmark it to stay up to date on any changes. We currently do not have an ETA on resolution at this time.

If you would like to aid in the investigation of this issue you can send in logs by going to Help>Report a problem>Send to Quicken. Let us know once you have, so we can add them to the ticket.

Thanks again!

John Schultz · October 20

I have been getting a CC-505 error trying to update my Fidelity account in Quicken for at least a week.

I was just on hold with the Quicken support line for 2 hours and 12 minutes. No one ever answered. I am trying to see when, if ever, Quicken will work with Fidelity again.

Anyone have any insight/information?

[Removed-Speculation]

kreads · October 20

"! Elan Financial Services is reporting connection issues The associated accounts can't update right now. We are investigating the issue".

Is Quicken really investigating this? Elan Financial Services says they're not having any issues.

Quicken Kristina · October 20

Hello @kreads,

Thank you for reaching out. Yes, Quicken really is investigating this issue. For more information, please see Quicken Alyssa's earlier post:

https://community.quicken.com/discussion/comment/20516529#Comment_20516529

Thank you!

tlsher · October 20

Similar, but not the same issue. Note mine is a "CC-503" error.

Quicken Kristina · October 20

Hello @tlsher,

Thank you for letting us know you're seeing a similar problem, but a different error code. When did you first notice this error? Are you seeing the error when trying to add an account into your Quicken or when trying to update an existing account?

Since it is a different error code, have you tried making a backup of your file and following the troubleshooting steps in our article on CC-503 errors?

I look forward to your reply!

Shannon M M · October 20

Same. Reported.

sitkinj · October 21

I am using the Mac version and get a different error but essentially the same behavior, I am unable to connect. It should be noted that when I go to the Elan Website for my Fidelity card there is no issue logging in.

Please try again later.

Care Code: FDP-105

Details:
FI_WEBSITE_UNAVAILABLE
Internal server error

This has persisted for several days now.

Mark Wagner · October 21

@Quicken Kristina I submitted a problem report for this per your request.

koch_tim@msn.com · October 21

Still can't update transactions this morning. CC-505 error.

Quicken Alyssa · October 21

Hello @John Schultz,

Thank you for sharing your experience, though I am sorry it hasn't been the best.

To address your having to stay on hold for so long, yesterday, there was an AWS outage that affected our support channels. Phones and chats were down for a large portion of the day due to this outage. I apologize for the inconvenience that caused.

As for the CC-505 error you are seeing… I checked your connections internally, and I do see you are receiving FDP-105/CC-505 with Elan Financial Services. This is a Known Issue, and our teams are currently investigating. You can bookmark the alert to stay up to date on any progress made.

Thank you!

Stud Hoss · October 21

I'm on Windows 11 Quicken R64.30. The problem started 10/18/2025. I receive an error CC-505 when trying to download from Elan Financial Services.

Additionally whenever I have had problems with Elan Financial Services they point at Quicken and when you get Quicken involved they point at Elan Financial Services and the the Techs at both outfits wipe their hands becaause they've handed off the problem to somebody else but no one has fixed it.

vnolin11 · October 21

I received this message when trying to add account. Is Intuit the aggregation partner?

tlsher · October 21

https://community.quicken.com/discussion/comment/20516645#Comment_20516645

Can't recall when, but shouldn't matter. It started at the same time as everyone else's issues.

Boatnmaniac · October 21

https://community.quicken.com/discussion/comment/20516828#Comment_20516828

Yes, Intuit is Quicken's aggregation partner.

tfhoughton · October 21

Just did an OSU…and Elan Financial Services Fidelity card download worked! No CC-505.

Let's hope it stays that way!

tlsher · October 21

Account updated now and appears to be working now for me.

leishirsute · October 21

I just tried to download again and the CC-505 error.

Tried it one more time and it worked!

vnolin11 · October 21

Appears that we are back in business.

Mark Wagner · October 22

Mine worked this morning as well. One question I would like answered by Quicken support. Are we supposed to leave it connected to Elan Financial or are we supposed to change it to Fidelity?

tfhoughton · October 22

@Mark Wagner , there is a slight difference between the Elan and Fidelity card downloads. The transactions in Elan are updated in the AM. The transacations for Fidelity are updated in the PM. If you do AM updates, like me, Elan is more convenient.

CaveCreek · October 22

@Quicken Kristina @Quicken Alyssa Elan is working OK for me today, 10/22/25 at 6:12 AM MST. Thanks

[Edited-Readability]

dexmom · October 22

This problem is resolved for me on Wed 10/22. I had to re-add my Elan account, but then the download worked.

Boatnmaniac · October 22

https://community.quicken.com/discussion/comment/20516928#Comment_20516928

It is a personal choice as to which to use. If/when we are no longer supposed to use one or the other then the download link for it will be deactivated and (hopefully) we will get a message in Quicken to use the other one.

There are many other financial institutions that give us different download link options so this optional Fidelity vs Elan is not unique.

Personally, I currently have my Fidelity Rewards cards downloaded via Fidelity Investments instead of Elan because for the last 3+ months or so it seems to be the most stable and reliable connection. In the past I would alternate back and forth between the two whenever one of the connections would become troublesome. Being able to do that saved me a lot of headaches and frustration.

Quicken Anja · October 22

Hello All,

Thanks for updating us! We're glad to hear downloads with Elan Financial Services are working again!

If you’re still seeing issues or the issue returns, please don't hesitate to reach back out.

Mark Wagner · October 22

https://community.quicken.com/discussion/comment/20516929#Comment_20516929

If it doesn’t really matter that would be an answer too but I haven’t heard a real answer from Quicken one way or another. If it doesn’t matter I’ll just keep it the way I have it (connected to Elan) as I update every morning as well.

Mark Wagner · October 22

Interesting, I don’t have any others that have alternate download methods/connections but it might just be due to the specific financial institutions I use.

tfhoughton · October 23

Uh-oh…I got a CC-505 error this AM on Elan. Did a re-try and it disappeared. Something must be lurking…..

BTW..got a Quicken update this AM. Now running R64.35. Quicken Classic Premier on Windows 11.

Dave Marshall · October 23

ii is still not working. Quicken and Elan need to solve this problem soon. Still getting CC-800

Dave Marshall · October 23

I just tried the download with the new version. It worked. I had to reset my account.

R64.35

CC-505 error for Elan Financial Services this morning 10/18/2025

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