UPDATED 11/11/25 PNC Bank -Direct Connect and PNC - Web Connect - Missing Transactions

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod
edited November 13 in Alerts, Online Banking & Known Product Issues

UPDATE 11/11/25:

PNC has discovered a new issue on their end for some accounts. Please try deactivating and reactivating your accounts.

If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you.

_____________________________________________________________________________

We are seeing reports of users connected to PNC Bank - Direct Connect and PNC - Web Connect missing transactions after running an update. This is happening in Quicken Windows and Quicken Mac.

We do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #12035736/CTP-15041)

Quicken Kristina

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 11/6/25

    PNC is working to resolve this issue, and our teams are working with them. In the meantime, accounts will continue to show errors until the issue is resolved.

    Currently, we do not have an ETA as to when this issue will be resolved, but you can bookmark this alert to stay up to date on any progress/changes.

    Thank you.

    Quicken Alyssa

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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 11/7/25

    PNC Bank - Direct Connect has been enabled. Users experiencing this issue will need to deactivate and reactivate to reconnect.

    Please refer to the support articles below for instructions:

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 11/7/25 (Follow-Up)

    We received notice that there has been a delay in rolling out the fix. Our teams are continuing to work with PNC to move this forward. At this time, we do not have an updated ETA.

    We will post another update here as soon as the fix is live.

    Thank you for your continued patience!

    -Quicken Anja
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  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    UPDATE 11/10/25

    PNC is still working to resolve this issue, and our teams continue to work with them.

    Currently, we do not have an ETA as to when this issue will be resolved, but you can bookmark this alert to stay up to date on any progress/changes.

    Thank you for your continued patience.

    Quicken Janean

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    UPDATE 11/11/25

    PNC has discovered a new issue on their end for some accounts. Please try deactivating and reactivating your accounts.

    If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you.

    Thank you.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

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