Bank of America Reconcile Balance includes Pending Transactions

acs2
acs2 Quicken Windows Subscription Member ✭✭✭
edited December 1 in Download, Add/Update Accounts (Windows)

Using Quicken Classic premier, the most recent version on my PC windows 11.

In the last week something has changed when I reconcile my Bank of America checking accounts. When I download transactions I do NOT include pending transactions. I use the Online balance when I reconcile. This has worked smoothly for years. But now the reconcile Online balance includes pending transactions. Thus, my reconcile is always off by the amount of the pending transactions.

My preference is to have the reconcile's Online balance not include pending transactions which would allow me to reconcile my checking account as I have in the past.

Are there solutions? Thanks

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Answers

  • sullfam1
    sullfam1 Quicken Windows Subscription Member ✭✭

    check out my post…

    After downloading all the transactions from Bank of America they are all marked "C". When I go to reconcile I come up with a difference of $423.94, which is the total of outstanding transactions that have not cleared yet from my bank. I have the latest Quicken update and I already super validated my file with no issues.

    I am hesitant to "rebuild" (if that is the word) my file as in the past this has led to even bigger issues.

    Any suggestions?

    Thanks…..Marty

  • acs2
    acs2 Quicken Windows Subscription Member ✭✭✭

    It sounds like you have the same issue that I have. Let me know if you find a solution

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    You probably don't have any corruption but there may be some configuration considerations. I don't use the Online Balance and prefer to use a statement balance. Also, what's your choice for including pending transactions in the current and ending balance?

  • acs2
    acs2 Quicken Windows Subscription Member ✭✭✭

    When I download I have the option to include Pending Transactions off. When I reconcile I use the online balance option. There is no option that I can find to toggle reconcile's online balance between include and not include pending transactions in the Balance. For years the reconcile online balance has not included Pending transactions. In the last week or so the reconcile balance has included the pending transactions which does not match my register balance because I have not downloaded pending transactions. Thus, the descrepancy

  • Morpheus
    Morpheus Quicken Windows Subscription Member ✭✭
    edited November 29

    Once again…usually around this time, BofA and Quicken start messing up. Reconciliation is off by the amount of the non-cleared items. Please fix this as you do this every year!

    R65.17

    27.1.65.17

    [Edited - Readability]

  • miklk
    miklk Quicken Windows Subscription SuperUser, Windows Beta Beta
    edited December 1

    Check the opening balance in account. It sometimes gets changed.

  • axman53
    axman53 Quicken Windows 2016 Member ✭✭✭
    edited December 1

    For the past few days, I am unable to reconcile my Bank of America checking account balance because the cleared balance includes pending transactions I have not yet downloaded into the register. I have the option to download pending transaction disabled. I have seen this happen before with BoA and eventually they fix it. I'm just wanting to know if others are seeing this and if indeed I'm just going to have to wait for BoA to fix it. Thank you.

    [Merged Post]

  • Morpheus
    Morpheus Quicken Windows Subscription Member ✭✭
    edited December 1

    Nope thats not it

  • Morpheus
    Morpheus Quicken Windows Subscription Member ✭✭
    edited December 1

    axman53 that is exactly what is happening with me. It seems like every year around this time Quicken does this. I do not understand why they cant get it together!

  • axman53
    axman53 Quicken Windows 2016 Member ✭✭✭
    edited December 1
    https://community.quicken.com/discussion/comment/20524867#Comment_20524867

    As a workaround, I just accept the balance adjustment transaction, then delete it immediately. I'm assuming BoA will figure it out eventually.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited December 1

    Hello @Morpheus & @axman53,

    Thank you for letting us know you're encountering this issue. This issue with pending transactions reflecting in the online balance with Bank of America is a known issue that our teams are already working to resolve. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a problem QWin copy.png

    Please let me know once you've sent a problem report!

    Thank you!

    (CTP-15397)

    Quicken Kristina

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  • axman53
    axman53 Quicken Windows 2016 Member ✭✭✭
    edited December 1
    https://community.quicken.com/discussion/comment/20524934#Comment_20524934

    I have submitted a problem report per your instructions.

  • pmooiweer
    pmooiweer Quicken Windows Subscription Member ✭✭

    I have the same problem (for accounts where I'm including pending transactions in the register). Up until sometime last week, Quicken used the proper Bank of America online balance, i.e. excluding pending transactions. When reconciling, it now is using an online balance that includes the pending transactions, making it impossible to reconcile those accounts.

  • jsampson514
    jsampson514 Member ✭✭

    I have been having the same issue for the last week or so too. Something has changed, maybe with the latest update.

  • Morpheus
    Morpheus Quicken Windows Subscription Member ✭✭
    edited December 1

    When is this going to be fixed?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited December 1

    Thank you for the follow-up,

    Unfortunately, our teams don't give ETAs. I can see that the ticket is open and in work, but there are no new updates available.

    Thank you!

    Quicken Kristina

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  • Morpheus
    Morpheus Quicken Windows Subscription Member ✭✭
    edited December 2

    [removed-violation of community guidelines]

  • Morpheus
    Morpheus Quicken Windows Subscription Member ✭✭
    edited December 2

    [Removed - Off Topic] You should fix all these errors in a timely fashion. [Removed - Rant]

  • Morpheus
    Morpheus Quicken Windows Subscription Member ✭✭

    Still not fixed…what is the eta on this. I need to know when otherwise I am not renewing this week

  • stevefc333
    stevefc333 Quicken Windows Subscription Member

    Had this issue this week as well the opening balance was changed, (Why I have no Idea the entry is from 2005). When I had to re-auth accounts because nothing was downloading,

    Thanks MiKlk for suggesting checking that!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    We now have a Community Alert (linked below) for this issue. Though we do not currently have an ETA, you can bookmark the alert to get updates, when available, and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7968794/new-12-2-25-bank-of-america-reconcile-balance-includes-pending-transactions

    Thank you!

    (Ticket# 12082304/CTP-15397) 

    Quicken Kristina

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  • GSW
    GSW Member ✭✭

    Same issue. It's happened before. Its confusing that the same issue reappears from time-to-time.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I started experiencing the same issue around the end of November. Pending transactions are included in the Online Balance from Bank of America even when all the pending transactions options are disabled.

    My temporary workaround is to select Finish later on the Reconcile screen and wait until there are no pending transactions, when the Reconcile will show no discrepancy.

    QWin Premier subscription
  • acs2
    acs2 Quicken Windows Subscription Member ✭✭✭

    Yesterday I downloaded BofA transactions and used Reconcile. Reconcile excluded Pending transactions and I was able to successfully Reconcile. This may mean the glitch is fixed but I'll go through a few more iterations before stating success

  • sullfam1
    sullfam1 Quicken Windows Subscription Member ✭✭

    I just downloaded BofA transactions and when I went to reconcile the problem is still there. Not balancing in my register.

    Unhappy

  • sullfam1
    sullfam1 Quicken Windows Subscription Member ✭✭

    Hello,

    Just wondering has anybody tried resetting the BofA account like below? Below is a screenshot.

    image.png
  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭
    edited December 12

    During OSU Bank of America is NOT downloading pending(processing) transactions BUT including them in the online balance. They should not be downloaded and NOT included in online balance. I had this same issue in May 2023, and it turned out that the wrong balance field was being used…

    This is the issue from May 2023:

    Greg Brown Quicken Windows Subscription Member ✭✭✭✭May 2023 edited May 2023

    Here is what I found in the "sync.log":

    "CHECKING","isBankPendingTxnsExcluded":true,"onlineBalance":1503.7500,"normalizedBalance":1587.1300

    1587.13 is the online balance and is reported as "narmalizedBalance". "onlineBalance" is actually available balance and has pending transactions included.

    My guess is that something changed around the time of R49.33, either with Quicken or Bank of America.

    Quicken Classic - R65.17, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • bbrener
    bbrener Quicken Windows Subscription Member ✭✭

    This problem now affects all of us and is chronic. I have been using B of A and Quicken for 30 years and this is new. I don't know if it's B of A now sending balance that includes pending transactions and did not do so before, or if Quicken is doing something different. But it drives me crazy every day trying to figure if there is a reconciliation issue, or they are all just pending. Sometimes I have 6-10.

    A solution would be to include pending transactions in the reconciliation as pending. After all quicken knows they are pending .. they are listed as pending in the download transactions section.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Greg Brown,

    Thank you for letting us know you're also seeing this issue. I merged your post with the ongoing discussion. This is a known issue that our teams are already working to fix. To track the status of the issue and receive notification of any updates, once available, please bookmark the Community Alert linked below:

    https://community.quicken.com/discussion/7968794/updated-12-9-25-bank-of-america-reconcile-balance-includes-pending-transactions

    Thank you.

    (Ticket#12082304/CTP-15397)

    Quicken Kristina

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  • acs2
    acs2 Quicken Windows Subscription Member ✭✭✭

    I posted recently that the problem of the BofA reconcile balance including Pending transactions had disappeared but that I was skeptical. I reconcile today amd the reconcile balance still includes the pending transactions. I assume that the experience of the other day is probably because I had no pending at the time. We await the solution

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