Fidelity erroneous cash balance issue

System

This discussion was created from comments split from:

Updating Fidelity accounts causes an uneditable "Cash" account to appear

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barryi

Another Tuesday email digest (12/16/25) and no update on the status of these issues with erroneous cash balances. How do we get a regular status report on the problems filed to Quicken through the app?

Quicken Kristina

Hello @barryi,

Thank you for reaching out. To clarify, is the cash balances issue you're referring to the same you that you posted about in this other discussion?

https://community.quicken.com/discussion/comment/20526945#Comment_20526945

If not, please provide more information about the exact issue you're encountering.

I look forward to your response!

barryi

Ever since the change to the Fidelity connection method, every time I do buy and sell transactions, there has been some erroneous value left in the Quicken register(s) under "Cash". Initially, there was also a bad value in FDRXX , where the cash is held at Fidelity (in the brokerage account I have to do a transaction from FCASH to FDRXX,) - that seems to be fixed.

I usually do trades about once a month, hoping each month the problem would be fixed. So each time it is not, I file a report and post. I must have made 3 or 4 posts, each a new instance of the problem. I've been an avid Quicken user since the 90s, so I'm being patient because an easy work-around is to adjust the Cash balance with a "fake" payment once a month.

What I really want to know is: will Quicken get back to me on my problem reports?? - even if it just an acknowledgement that they are working on it. It is really hard to follow updates here and the digest has been silent on this issue. If I was a daily trader, I'd be pulling my hair out!

[Edited - Readability]

Quicken Kristina

Thank you for your reply,

To answer your question, you will not receive a direct response to a problem report submitted through Quicken.

If you want a response when reporting an issue, please contact Quicken Support directly via phone or chat. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

Thank you!

Ramias

Appears all of these are related:

https://community.quicken.com/discussion/7969331/reconciliation-w-fidelity-managed-accounts-still-shows-zero-balances

https://community.quicken.com/discussion/7969421/fidelity-cash-balance-doubled-money-market-accounts

https://community.quicken.com/discussion/7969347/fidelity-erroneous-cash-balance-issue

https://community.quicken.com/discussion/7967015/any-update-on-when-the-fidelity-cash-balance-issue-will-be-resolved

This one looks closely related:

https://community.quicken.com/discussion/7968252/updating-fidelity-accounts-causes-an-uneditable-cash-account-to-appear

[Edited - Enabled Links]