Support link flagged by Norton as dangerous

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Quicken Windows Subscription Member
in Errors and Troubleshooting (Windows)
I tried to go online with a Quicken support tech but when I clicked on the hyperlink my Norton Anti-Virus blocked my access and indicated it was a dangerous link/site. It was fine a day or two ago

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  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    There is only one official support site available for Quicken. Do not use Google search.

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  • Quicken Mac Other SuperUser ✭✭✭✭✭
    It is possible you were NOT dealing with official Quicken Support.
    To protect yourself from false Quicken contact info, read this:
    The ONLY Official Quicken Support can be reached for FREE via chat or phone.

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    (Canadian user since '92, STILL using QM2007)

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  • Quicken Windows Subscription Member
    I tried to open the link through my Quicken menu
  • Quicken Windows Subscription Member
    smayer97 I just tried to use the support chat feature using the link you provided, Norton flagged it
  • Quicken Windows Subscription Member ✭✭✭✭
    Eroach said:
    I tried to open the link through my Quicken menu

    What version of Quicken?

    One thing I have seen in the past is that old versions of Quicken have menu items that point to the Intuit web site, and the links don't exist and as such you thrown out to some other "search"/fail.
    Using Quicken Subscription Premier (and have a copy of Starter to test things on)
  • Quicken Windows Subscription Alumni ✭✭✭✭
    Eroach said:
    I tried to open the link through my Quicken menu
    Just tried.... clicking on the Quicken --> Help --> Quicken Support -
    takes you to the Quicken.com website -
    and if you scroll down to the CHAT and click -
    you do wind up at the link that Norton is showing - "mypurecloud" -
    SO... as mentioned above - a false / positive -


  • Quicken Windows Subscription Member
    But I am not using an old version of Quicken, I just downloaded the latest version this week.
  • Quicken Windows Subscription Alumni ✭✭✭✭
    edited February 2020
    It's a false positive - the link is from the Quicken website - it's not even from your Quicken software... which merely pointed to the Quicken.com website -
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    @Eroach -- I suggest you have Norton run a full scan on your system.  There is no way a link within the Quicken program points to the "mypurecloud" site that Norton is blocking.  I am suspicious that some malware in your system is redirecting the link (in some fashion beyond my pay-grade).
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    q_lurker said:
    @Eroach -- I suggest you have Norton run a full scan on your system.  There is no way a link within the Quicken program points to the "mypurecloud" site that Norton is blocking.  I am suspicious that some malware in your system is redirecting the link (in some fashion beyond my pay-grade).

    EXCELLENT Thought!

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Windows Subscription Alumni ✭✭✭✭
    As I mentioned above -
    It's a false positive - the link is from the Quicken.com website -
    it's not even from your Quicken software...
    The hotlink merely points to the Quicken.com website -and pulls up the CHAT link -

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Following the comments from @ps56k, I am seeing the same sort of link.  Starting simply from my browser and the quicken.com website, when I get far enough along going to Chat, I eventually get taken to the mypurecloud site.  It appears to be a valid Chat-space connection.  I am agreeing that it is likely a false positive from Norton.   

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