Quicken will not open
mamap
Member ✭✭
Best Answer
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UKR
SuperUser ✭✭✭✭✭
When you're done reinstalling Quicken, please perform step (2) in this document in the order specified, to ensure your data file is in good working order:Also please provide more details about your Quicken data file.
I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.
What is the file size, in KB, as shown by Windows File Explorer?
And I'd also like to see the "File Information" window (See below)
Is any cloud backup software (Dropbox, MS OneDrive, etc.) actively accessing your Quicken data file while Quicken is running?
What is the complete path and file name of your Quicken data file (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?
How much total RAM do you have installed? How much of the available RAM is in use? Task Manager will give you this information. 80% or higher?What version of Windows are you running?
About file size and number of transactions:
You can find out how many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.- File Information: Click Help in the Menu Bar. CTRL+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF only.To attach the image here please review
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Answers
Also please provide more details about your Quicken data file.
I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.
What is the file size, in KB, as shown by Windows File Explorer?
And I'd also like to see the "File Information" window (See below)
Is any cloud backup software (Dropbox, MS OneDrive, etc.) actively accessing your Quicken data file while Quicken is running?
What is the complete path and file name of your Quicken data file (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?
How much total RAM do you have installed? How much of the available RAM is in use? Task Manager will give you this information. 80% or higher?
What version of Windows are you running?
About file size and number of transactions:
You can find out how many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.
- File Information: Click Help in the Menu Bar. CTRL+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF only.
To attach the image here please review
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows
https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this and have not yet received a follow-up response.
When trying to launch Quicken, do you receive any error messages or does simply nothing happen?
Also, instead of launching the Quicken program itself, have you tried double-clicking on your data file in the Windows file explorer location that it's saved in to see if it will open from there?
Please, check back and let us know!
Geoff, I did try downloading and reinstalling but with same issue. I was wrong. I back up to Quicken, not Dropbox. I have installed on a different computer and have been able to restore my data. I appreciate the assistance